Tried switching on and off. Deleted program and reloaded.
I am not sure what you mean by 'reloaded'? A printer has to be 'installed' or 'uninstalled'. Try going to Start - Control Panel - Printers (and Faxes)' - check if your printer is installed. If not, click on 'Add Printer'
You do not say what Windows you use, so details of instructions may vary
Come back and let us know how you get on.
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