Why is my toner light still flashing even after I put a new cartridge in?

its the toner light or photocondutor light?
Open door and push stop for 15/30 sec.

problem is with the toner.

Solution: If you replace the toner cartridge and the 'Toner Low' message remains, the printer may need to be reset.
To do so, power off the printer. Let it sit 20 to 40 seconds, then power it back on. If the 'Toner Low' message does not appear on power-up, try printing again.
If the 'Toner Low' message returns on power-up or when printing, confirm the following:

• The toner cartridge you just installed is a brand new toner cartridge and not a used one.
• The toner cartridge is an original Lexmark brand toner cartridge. Cartridges manufactured by a third party may not be compatible with the printer.
  If a third-party cartridge is causing this issue, contact the point of purchase for additional support or replacement of the toner cartridge.
• The toner cartridge has not been refilled or refurbished by a third party. If it has, contact the place where it was refilled to have it replaced.

Still Need Help? Should you confirm all the above and the 'Toner Low' message remains, have the following available when calling Lexmark Technical Support;

• Printer model(s)
• Printer serial number
• Toner/imaging unit/waste toner bottle part number and serial number

Please make sure to reset the printers' pc count. Below are the steps.
1. open the front cover. Leave the printer powered on. 2. With the front cover open, press and hold the stop/cancel () button. 3. Eventually all of the lights will begin flashing, indicating that the photoconductor page count has reset. When you see this light sequence, let go of the button. 4. Close the front cover.
If you wish to confirm that the photoconductor page count has reset, print a menu settings page.

1.open the front cover. Leave the printer powered on. 2. With the front cover open, press and hold the stop/cancel (X) button. 3. Eventually all of the lights will begin flashing, indicating that the photoconductor page count has reset. When you see this light sequence, let go of the X button.
4. Close the front cover.
NOTE: If you wish to confirm that the photoconductor page count has reset, print a menu settings page.

We would like to know more about the flashing lights you're referring to. The lights are represented by Error, Jam, Load Paper, Toner Low, Ready and Continue (green button).

For us to give the common light sequences, please provide us information which light is flashing on the printer.
For further assistance, please call Lexmark Technical Support.

Press and release to clear the light sequence and continue processing the print job. With the printer turned off, remove the toner cartridge and shake it to extend its life. Check the newly installed toner cartridge if it is the one suitable for your region.

For further assistance, please call Lexmark Technical Support.

After installing a new cartridge and the blinking light is on Toner Low, it means that the photoconductor is almost full and should be replaced soon. Press and release the Continue button (green button) to clear the light sequence and continue processing the print job. If the light is still blinking, replace the photoconductor kit.

For further assistance, please call Lexmark Technical Support.

Toner light is ON, I would assume that the light is solid and not blinking. You can press and release to clear the light sequence and continue processing the print job. With the printer turned off, remove the toner cartridge and shake it to extend its life. Check the replacement toner cartridge if it is the one suitable for your region.

If the blinking light is on Toner Low, press and release the Continue button (green button) to clear the light sequence and continue processing the print job. If the light is still blinking, the photoconductor is almost full and should be replaced.

For further assistance, please call Lexmark Technical Support.

Customer Support SUPPORT"; //--> Print | Email | --> Link KnowledgeBase Product
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--> Lexmark Z615 Country / Region:
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a driver? --> Save my information--> Lights Flashing on the Lexmark Z815/ Z816 Color Jetprinter ID: ENUS17112 This document does not apply directly to your Lexmark Z615

1. First count the number of times the light on the front of your printer flashes.
2. Then refer to the table below for information about the error condition and recommended recovery procedures.
   
   Number of Flashes Error Condition Error Recovery 2 Carrier Stall:
   The movement of the print cartridge carrier has been obstructed. Remove any objects blocking the carrier path.
   4 Print Incomplete:
   The print cartridge carrier stopped in the middle of a print job due to obstruction. Remove any objects blocking the carrier path.
   12 Cartridge Short:
   The printer has detected a short circuit in a cartridge.
   1. Turn the printer off.
   2. Open the front cover.
   3. Turn the printer back on.
   4. Remove the color cartridge.
   5. Close the cover. If there are no flashing lights, the color cartridge is short-circuited.
   6. Remove the black cartridge and then reinsert the color cartridge.
   7. If there is no error indicated by flashing lights, the black cartridge is short-circuited.
   8. If you continue to receive an error indicated by flashing lights, both cartridges are short-circuited.