Tray cannot be used

1. Grasp the handle on the front of the input tray, and then pull the tray towards you to open it.
   Figure 1: Pull out the input tray
   
   
2. Slide the paper width guides out as far as possible.
   
3. Remove all paper from the paper tray.
   
4. Inspect and remove any foam or tape packaging materials in the paper tray.
   
5. Insert a stack of unused, plain white paper (with the print-side down) in the center of the tray.
   
   Figure 2: Load paper into the tray
   
   
   CAUTION: Do not load any paper above the solid red lines on the sides of the tray. Do not use torn, wrinkled, perforated, wet, or folded paper. Make sure to remove all paper clips and staples before loading the paper. Figure 3: Stack label height
   
   
6. Slide the paper guides in so that they rest against the edges of the paper, and then insert the tray into the product and push it forward until it clicks into place.
   
   Figure 4: Slide the paper guides in and reinsert the tray into the product
   
   
7. Pull out the tray extender on the output tray.
   
   Figure 5: Pull out the tray extender on the output tray
   
   

Step two: Load paper in optional Tray 2

Tray 2 is an optional accessory. Follow these steps to load paper in Tray 2.
NOTE: Tray 2 supports only plain letter or A4 paper.

1. Grasp the underside of the tray, and then pull out the tray from the bottom of the printer.
   Figure 6: Pull out the tray from the bottom of the printer
   
   
2. Slide the paper width guides out as far as possible.
   
3. Load a stack of unused, plain white paper (print-side down) in the center of the tray. Make sure that the stack of paper aligns with the engraved lines in the tray.
   
   NOTE: Load Tray 2 with only U.S. Letter or A4 plain white paper.
   
4. Slide the paper guides in so that they rest against the edges of the paper.
   
5. Carefully reinsert the tray into the printer, and then push the tray forward to close it.
   
   Figure 7: Reinsert the tray into the printer
   
   
6. Pull out the tray extender on the output tray.
   
   Figure 8: Pull out the tray extender
   
   

Load specialty paper Follow these steps to load specialty paper such as card stock, envelopes, photo paper, or labels.
Before you proceed, verify that your printer supports the specialty paper on which you are attempting to print by viewing the product specifications . If the size, type, or weight of the paper is not available, the printer does not support printing it. Also note the tray loading capacity for the type of paper on which you are attempting to print.

Cycle power on the Printer.

1. Turn the printer off.
2. Wait 10 seconds.
3. Turn the printer on.
4. Determine if the issue still occurs.

If tray 1 is being used:

1. Remove and reseat the tray.
   To remove and reseat the tray, perform the following steps:
   1. Pull the 250-sheet tray out of the printer until it stops.
      
   2. Hold the tray with both hands, lift the front slightly, and remove it from the printer (Figure 1).
      
      Figure 1: Removing the Tray
      

Re-insert the paper tray into the printer and push it until it stops (Figure 2).

Figure 2: Reinstalling the Tray
Run diagnostics on the tray 1 paper size switch on the Dell 5110cn printer


http://www.smoothprinterservice.com/

C0910 service code means that your tray 2 is not lifting the paper properly. Most often this is caused by the tray being loaded improperly. So to try and fix this I would open tray 2 and check the loading of the paper and correct if necessary. Reset the code by turning off then on the main power from the back left side of the machine. Leave tray 2 open until the copier warms up and says ready. Then close tray 2 and wait to see if the code comes back. If it does then you have a motor lift problem or the sensor that detects the lift is bad. You can always leave tray 2 open and inch or 2 so that you can still use the copier as this will keep the code from coming on.
Good Luck and Thank You for using Fixya.

Loading your paper
Paper loading tips:
● Load paper with the side to be printed facing down.
● You can print photos and documents on a wide variety of paper sizes, from
8 x 13 cm (3 x 5 inch) up to 22 x 61 cm (8.5 x 24 inch). The 10 x 15 cm
(4 x 6 inch) photo paper is available with and without tabs.
● Before loading paper, pull the Main paper tray out (use the Main tray release or
the tray grips) and slide out the paper-width and paper-length guides to make
room for the paper. After loading paper, adjust the guides to fit close to the edges
of the paper without bending the paper. When finished loading paper, push the
Main tray back in all the way.
● Load only one type and size of paper at a time in the same tray.
● After loading paper, extend the Output tray extension to catch your printed pages.
Use the directions in the following table to load the most commonly used paper sizes
into the printer.
Paper type How to load Tray to load
Any supported
photo or plain
paper media
1. Extend the Main tray by
pulling it out with the Main
tray release or the tray
grips.
Load the Main tray
Chapter 2
(continued)
12 HP Photosmart 8200 series
Paper type How to load Tray to load
2. Slide the paper-width and
paper-length guides to
their outermost positions.
3. Load paper with the side
to be printed facing down.
Check that the stack of
paper is no higher than
the top of the paperlength
guide.
4. Adjust the paper-width
and paper-length guides
inward until they stop at
the edges of the paper.
5. Push in the Main tray all
the way in.
6. Make sure the light on the
Photo tray button is
turned off to enable
printing from the Main tray.
Load paper and adjust guides inward
1 Paper-width guide
2 Paper-length guide
Push in the Main tray
1 Push the Main tray all the way in

1. Before you do anything else, turn the printer off and on by following these steps:
   1. Turn off the printer by pressing the Power button.
   2. If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in.
   3. If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord.
   4. Turn on the printer. The printer checks for paper in the paper path and will automatically eject the jammed paper. Press OK to continue.
   If the error still occurs, go on to the next step.
2. If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.
3. If the paper did not come part way through the front of the printer, try removing it from the back of the printer:
   1. Remove the paper from the In tray, then push in the catches to release the in tray. Figure 1: In tray catches
   2. Open the In tray to a horizontal position.
   3. Gently pull the jammed paper to remove it from the back of the printer.
   4. Before you lift the In tray to close it, make sure it is pushed all the way to the right on its hinges. Figure 2: Pushing the tray to the right before closing
   5. Lift the In tray up until it snaps back into paper-loading position.
4. Open and close the pen door on the front of the printer to make sure it is securely latched. Figure 3: Opening and closing the pen door

How to avoid paper jams

• Make sure that the cartridge door on the front of the printer is securely closed.
• If you experience paper jams while printing, try loading one sheet of photo paper at a time. Insert the paper as far as it will go into the In tray.
• Do not add paper while the unit is printing.
• Do not use paper that is too thin, too slick, or that stretches.
• Do not use torn or creased paper. Paper that has been printed previously may cause jams.

: Clear the jam from paper tray 1

1. Remove all paper from the output tray.
2. Turn off the product.
3. Unplug the power cord from the back of the product.
4. Lift the output tray and then check for jammed paper in input tray 1. Use these steps to remove any jammed paper.
   1. Raise the output tray. Figure 3: Raise the output tray
   2. Grasp the jammed paper and pull it out of the product, toward you.
   3. Lower the output tray.
5. Plug the power cord back into the product.
6. Try printing a document.

• 1. Remove all paper from the output tray.
  2. Turn off the product.
  3. Unplug the power cord from the back of the product.
  4. Lift the product off tray 2.
  5. Remove the jammed paper from the bottom of the product or from tray 2.
  6. Reposition the product on top of tray 2.
  7. Plug the power cord back into the product.
  8. Try printing a document.
  • If the issue is resolved, do not continue troubleshooting.
  • If the issue continues, proceed to the next step.

If you would prefer to view a video with audio instructions, click here (in English).

1. Turn off the product.
2. Unplug the power cord from the back of the product.
3. Remove the ADF input tray and open the ADF cover. Figure 4: Open the ADF cover
4. Remove the jam cleanout part. With both hands, lift up on the two handles until the part unsnaps. Rotate and lift the cleanout part and then set it aside. Figure 5: Remove the jam cleanout part
5. Lift the green lever attached to the pick mechanism and then rotate it back until it stays open. Figure 6: Lift the green lever
6. Check the ADF paper path for jammed paper. Figure 7: Paper jammed in ADF paper path
7. Check for jammed paper where paper enters the ADF paper cleanout. Figure 8: Paper jammed as it enters the ADF paper cleanout
8. Gently remove the paper without tearing it. Figure 9: Remove the jammed paper
   
   • If the paper does not come out with gentle pulling, follow these instructions.
     1. Open the ADF, and then use both hands to gently loosen the paper.
     2. When the paper is free, gently pull it out.
     3. Close the ADF.
9. Lower the green lever.
10. Reinstall the jam cleanout part. Push down on the two tabs until the part snaps into place.
11. Replace the ADF input tray.
12. • Figure 11: Follow the correct method to attach the ADF frame
    • Make sure that the ADF cleanout part attachment is secure. If it is loose, push down on the two tabs until the part snaps into place.
      

Please read over the following information and follow step by step.

Issue Either before or during a print job, the message ' Paper Jam ' appears on the product control panel display. The product does not output paper or complete the print job. Solution Follow these steps to resolve the issue. Step one: Remove any loose paper

1. Remove any loose paper from the paper tray and output tray. CAUTION: Do not remove jammed paper at this stage.
2. Press the Cancel/No button on the product control panel to clear the paper jam message.
3. If the paper jam message cleared, try the print job again.

• If these steps resolved the issue , there is no need to continue troubleshooting.
• If the issue persists , continue to the next step.

Step two: Clear the jam from the back of the printer

1. Press the Power button ( ) to turn off the product.
2. Unplug the power cord from the back of the product.
3. Remove the rear access door: Turn the knob one-quarter turn to the left and pull the door away from the product. Figure 1: Remove the rear access door
4. Gently pull the paper out of the rollers. CAUTION: If the paper tears when removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the device. If any torn pieces of paper remain inside the device, then more paper jams are likely to occur.

Step three: Clean the rollers While the rear door is removed from the product and the power cord is disconnected, clean the paper rollers.

1. Wipe the paper rollers with a lint-free cloth that is lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around. Figure 2: Clean the paper rollers
2. Allow the rollers to dry completely.
3. Replace the rear access door. Gently push the door toward the product, and then lock it in place by turning the knob one-quarter turn to the right or locked position.
4. Reconnect the power cord to the back of the product.
5. Press the Power button ( ) to turn on the product.

Step four: Reload paper and test the printer Load a stack of plain white paper in the paper tray and try the print job again.

1. Press the Cancel/No button on the product control panel to clear the paper jam message.
2. Lift the output tray.
3. Pull out the front paper guide on the paper tray and slide the side paper guide as far to the left as it will go. Figure 3: Slide out paper guides 1 - Front paper guide 2 - Side paper guide
4. Load a stack of plain white paper, print-side down into the paper tray. Make sure the paper stack is no higher than the top of the front paper guide.
5. Adjust the side and front paper guides to fit snugly against the paper stack. Figure 4: Adjust the side and front paper guides
6. Lower the output tray.
7. Disengage the photo tray: On the output tray, pull the slider (visible through the output tray) away from the product until it stops. Figure 5: Disengage the photo tray
8. Try the print job again.

• If these steps resolved the issue , there is no need to continue troubleshooting.
• If the issue persists , continue to the next step.

Step five: Service the printer If you have completed all the steps listed above and are still experiencing a problem, service the product. Have a good day,

The 016-317 on this printer refers to the printer not being able to communicate with the MCU board. This is what you should do. This was pulled from support.dell.com. Which is the same troubleshooting trees as the phone/internet agents use. If this doesn't solve your issue, you will more than likely need to update the firmware of the printer, or replace the board. STEP: Reseat the controller card on the 5100cn-series printer.
Additional Information CAUTION: Before you perform any of the following steps, read the Precautionary Measures warning (located in the Resources/Additional Resources section) for your personal safety and to prevent damage to the computer system from electrostatic discharge.
To reseat the controller card, perform the following steps:

1. Make sure that the printer is turned off and unplug all cables including the power cord from the rear of the printer.
2. Pull the tray rear cover so that the top edge tilts out, then lift the tray rear cover off its hinges. (Figure 1)
   
   
   
   Figure 1 - Remove the Tray Rear Cover
   
   
3. Remove the three screws on the control board from the back side of the printer. (Figure 2)
   
   
   
   Figure 2 - Remove the Three Screws
   
   
4. Remove and reinsert the controller card from the printer by the handles. (Figure 3)
   
   
   
   Figure 3 - Reseat the Controller Card
   
   
5. Tighten the three screws on the control board on the back side of the printer.
6. Reattach the tray rear cover to the back of the printer.

60.2
printer error
The tray 2 lifter-motor is not functioning. 1 Turn the printer off and then on.
2 If the error persists, turn the printer off.
3 Verify that the tray 2 lifter wire-harness
is full seated in its connector on the
dc controller PCA (location J93).
4 Replace the tray 2 lifter-driver
assembly. See Tray 2 lifter-drive
assembly.
5 Replace the dc controller PCA. See
Dc controller PCA.
This is straight out of the manual.
Tray 2 lifter-drive assembly
1 Remove the following assemblies:
● Rear accessory cover. See Accessory covers and the tray 2 extension door.
● Top cover. See Top cover.
● Right-side cover. See Right-side cover.
● Formatter cover. See Formatter cover
● Formatter. See Formatter assembly
● Paper-pickup drive assembly. See Paper-pickup drive assembly.
2 Unplug the tray 2 lifter-drive assembly connector from the dc controller PCA (location J93) and
the two flat cables (callout 1, locations J80, J81). Unweave the wire-harness from the cable
guide (callout 2).
NOTE You might have to remove additional wire-harnesses from the cable guide to gain
access to the lifter-drive assembly wire-harness.
Figure 6-51 Tray 2 lifter-drive assembly (1 of 3)
Main assemblies 227
3 Unhook the tension spring (callout 3) at the lifter-drive assembly, remove one screw (callout 4),
and then slide the support plate (callout 5) out of the printer.
Figure 6-52 Tray 2 lifter-drive assembly (2 of 3)
228 6
4 Rotate the top of the lifter-drive assembly away from the printer to remove it from the printer.
NOTE You might have to remove some cable guides to easily remove the lifter-driver
assembly.
Figure 6-53 Tray 2 lifter-drive assembly (3 of 3)
Main assemblies
unfortunately i couldn't paste the pictures to help you.
Assembly is the exact reverse of removal, Good Luck!

This can be an issue with one of the faulty sensor across the printer.
Please check if you are able to print from tray 1, e.g. a configuration page.
A config page can be printed by holding the Green Button and releasing it as soon as the Triangle light comes on. This would take approx 5 secs.
If the printer is able to print from tray 1, then it could be an issue with the tray 2 pickup sensor.
Check if the tray 2 pickup sensor ( a black plastic piece to the right of the tray 2 pickup roller) is moving freely (front and back), also check if tray 2 pickup roller is not able to rotate completely.

If the tray 2 sensor is not moving freely and of the pickup roller is rotating completely, then reseat the pickup roller.

Normal use with good media causes wear resulting in the need to periodically clean or replace the pickup roller. Additionally, the use of poor media might require more frequent replacement of the pickup roller. Replacing the pickup roller Complete the following to replace the pickup roller:

CAUTION: Failure to complete this procedure might damage the printer. Unplug the power cord from the printer, and allow the printer to cool.

Figure 1: Unplugging the power cord

2. Open the print cartridge door, and remove the print cartridge.

Figure 2: Removing the print cartridge

3. Remove the main input tray (Tray 2).

Figure 3: Removing the main input tray (tray 2)



4. Open the front automatic two-sided path door (HP LaserJet 1320 series printer only).

Figure 4: Opening automatic two-sided path door







5.Place the printer on the work surface with the front of the printer facing up.

Figure 5: Placement of printer




6. Pull the white tabs outward, and rotate the tabs up.
Figure 6: White tabs


7. Slide the right tab to the right, and leave the tab in this position throughout the procedure.
Figure 7: Right tab movement



8. Slide the pickup roller assembly to the right, and remove the left end cap.

Figure 8: Pickup roller assembly movement








9. Remove the pickup roller.


Figure 9: Pickup roller





10. Insert the left side of the new pickup roller into the left slot (1), and insert the right side (with notches in the shaft) into the right slot (2).



11. Rotate the shaft until the notches engage and the shaft clicks into place. 12.Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the tab downward into position.



Figure 11: Pickup roller end cap




13.Push the right tab to the left, and rotate the tab downward into position. 14.Place the printer on the work surface with the top of the printer facing up. 15.Close the front automatic two-sided path door.


Figure 12: Closed automatic two-sided path door

16.Reinstall the print cartridge, and close the print cartridge door.

Figure 13: Print cartridge


17.Plug the printer in to turn it back on.

Figure 14: Power cord in



Cleaning the pickup roller

Perform the following to clean the pickup roller.

1.Remove the pickup roller as described in steps 1 through 9 of Replacing the pickup roller above.

2. Dab a lint-free cloth in water, and scrub the roller.


Figure 15: Scrubbing the roller




3. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. Figure 16: Wiping the pickup roller



4. Allow the pickup roller to dry completely before you reinstall it in the printer (see steps 10 through 17 of Section with a task ).


Figure 17: Reinstalling the pickup roller