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Kenmore refrigerator freezer not freezing

I have a Kenmore 596.73502200 bottom freezer that suddenly stopped freezing. The food in the upper compartment is cold, but the food in the freezer never freezes, ice cream is soft, etc. I can hear the condensor come on, and I can feel air circulating in the compartment. I removed the back cover and noticed it was really hot, I also noticed the condenser fan not turning. Could this be the problem?

Posted by isetech on

  • Anonymous Mar 26, 2014

    when I put on fast freeze the motor sounds like its on

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Anonymous

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Yes that is a proplem...when ever that compressor is running that fan motor should be running too.. also you evapurator fan motor should be running also

Posted on Aug 21, 2007

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Anonymous

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The problem is in the defrost system.. You have a defrost heater in your freezer that comes on 3 times a day & melts the frost to keep your freezer frost free. That frost turns to water & runs down a drain & eventually goes to a drain pan located under the unit. On these models the hole for the drain is located directly under the evaparator fan. The drain hole is to far from the heater so the water settles & then freezes around the fan blades causing it to stop spinning. Its that fans job to circulate cold air from the freezer to the fridge, so now all the cold air is staying in your freezer. Last I knew they were workin on a solution to this but you need to contact the manufacturer. A temporary fix would be to unplug & then defrost the freezer by taking out the freezer panel & melting all the ice. Boiling water is effective. When you get the ice gone from around the fan you should be able to see the drain hole & be sure water runs freely down the hole. Put it back together then adjust the front legs of the fridge so the whole unit slopes back slightly causing the water to run back to that drain hole without settling.

Posted on Apr 27, 2009

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