# Roncato suitcase forgotten my combination and cant open the suitcase

Posted by Anonymous on

### Mike Vantomme

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I have a Roncato hard shell with a 3 digit combination lock under the handle. I set the combination YEARS ago, had a young child play "horsey" on it, and turned all the numbers! The suitcase was locked and I had forgotten the combination. I followed the instructions in answer 2 above and it worked! I didn't have to add or subtract 5. I used a small sewing needle and a strong flashlight - the indentations were easy to see.

Posted on Apr 06, 2015

### Glen

Is it locked shut?

Posted on Jun 22, 2009

### Anonymous

Email from Samsonite in response to my plea for help:
The following are the lock picking instructions you requested from Samsonite Consumer Relations.
1. Position the luggage so that the numbers on the wheel are
right-side-up as they face you and set all three wheels to “0′.
2. Starting with the wheel on the left, to the right of the wheel,
look into the narrow space between the right side of the wheel and
the body of the lock. Look down into the shaft. (If you have a
safety pin, straight pin, or thin nail file, place that in the
narrow space.)
3. While looking down into the shaft, rotate the wheel slowly. You
are looking for an indentation (a square notch). When you find
the indentation, stop and write the number down. (If you are using
a tool, the tool will fall into the indentation.)
4. Follow the process for the remaining two wheels.
5. Try to open the piece of luggage.
6. If the luggage still will not open, please try the following:
a) If the number on the wheel is over 5, subtract 5 from the
number showing. For example, if the number showing is 8 turn
the wheel to 3 because 8-5=3.
b) If the number is under 5, add 5 to the number showing. For
example if the number showing is 2 turn the wheel to 7
because 2+5=7. The numbers showing on the wheels will be
If you still have a problem with the combination lock, contact the nearest authorized repair center to your zip code for repair assistance. Our warranty and repair information can be viewed at http://www.samsonite.com under the heading “Customer Service Repair Centers” for your reference.
We appreciate your loyalty and will continue to design products that are reliable business or travel companions.

Posted on May 05, 2009

### Anonymous

I can't answer the problem - but am interested as we had an identical failure on holiday in South Africa. We had to force the case open as the lock and the mechanism seemed to have come adrift in that when moving the lever with the correct combination - the case neither opened or closed. I'm sending it back to Samsonite under warranty to hopefully get it repaired/replaced. I rang the UK number listed on the Samsonite website. Bit disappointed as Samsonite should be more reliable - particularly given the price of the case, at £295, isn't exactly cheap.

Posted on Oct 11, 2009

### Anonymous

I tried working through the series of possible numbers and at the same time gently pressing the lower part of the lock to see if it would open. After a while I used a claw hammer which I gently inserted the claw beneath the lower portion of the lock and again gently prised it and at first go the lock opened and no damage done that I can see. I have not reset the lock yet.

Posted on Oct 17, 2009

### Anonymous

Hit the nail with a hammer to all the sides and remove it after 5 mins....

Posted on Dec 24, 2009

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f'lite Samsonite combination lost and stuck locked:
I removed the lock unfastening the 2 torx screws from the case.
Next I removed the pin that holds the RED tab thingy in place and the spring ( all this does is pushthe assembly to the right when a number is moved..... Take a picture of this before you dissassemble it. push it allthe way through..if you have fat fingers you are screwed. Anyway, remove the red thingy, and then carefully lift the remaining plate out taking note of the orientation.

First of all: the solution is aligning the cogs to 0-0-0 like from the factory. This is easy to do. when you remove the plate above , carefully do so without launching the dials and the spring into space....no matter.

Look at the bottom of the plate and notice there is a notch that will correspond to the cogs still in place on the lock assembly that should still be in place.

The cogs sit on a spring that sit on the backside of the dials with the numbers you can see when locking the suitcase.

Here is the meat:

1. with your finger or something turn the cogs until the black dot aligns outmost.
2 align the cogs so that notch will correspond to the orientation on the plate you just looked at. (that's it)!
Carefully replace the plate with finger pressure and actuate the latch-it should be unlocked and at the 0-0-0 position. If not repeat 1 and 2.

Push the pin through again, through the red thingy and the spring. BAMMM! you just saved your self a zillion dollars...still having trouble...mail this to me and for \$15. I fix it for yaz....

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