Question about Samsonite Photography
Posted by Anonymous on
I have a Roncato hard shell with a 3 digit combination lock under the handle. I set the combination YEARS ago, had a young child play "horsey" on it, and turned all the numbers! The suitcase was locked and I had forgotten the combination. I followed the instructions in answer 2 above and it worked! I didn't have to add or subtract 5. I used a small sewing needle and a strong flashlight - the indentations were easy to see.
Posted on Apr 06, 2015
SOURCE: change luggage key combination
Email from Samsonite in response to my plea for help:
The following are the lock picking instructions you requested from Samsonite Consumer Relations.
1. Position the luggage so that the numbers on the wheel are
right-side-up as they face you and set all three wheels to “0′.
2. Starting with the wheel on the left, to the right of the wheel,
look into the narrow space between the right side of the wheel and
the body of the lock. Look down into the shaft. (If you have a
safety pin, straight pin, or thin nail file, place that in the
3. While looking down into the shaft, rotate the wheel slowly. You
are looking for an indentation (a square notch). When you find
the indentation, stop and write the number down. (If you are using
a tool, the tool will fall into the indentation.)
4. Follow the process for the remaining two wheels.
5. Try to open the piece of luggage.
6. If the luggage still will not open, please try the following:
a) If the number on the wheel is over 5, subtract 5 from the
number showing. For example, if the number showing is 8 turn
the wheel to 3 because 8-5=3.
b) If the number is under 5, add 5 to the number showing. For
example if the number showing is 2 turn the wheel to 7
because 2+5=7. The numbers showing on the wheels will be
If you still have a problem with the combination lock, contact the nearest authorized repair center to your zip code for repair assistance. Our warranty and repair information can be viewed at http://www.samsonite.com under the heading “Customer Service Repair Centers” for your reference.
We appreciate your loyalty and will continue to design products that are reliable business or travel companions.
Posted on May 05, 2009
I can't answer the problem - but am interested as we had an identical failure on holiday in South Africa. We had to force the case open as the lock and the mechanism seemed to have come adrift in that when moving the lever with the correct combination - the case neither opened or closed. I'm sending it back to Samsonite under warranty to hopefully get it repaired/replaced. I rang the UK number listed on the Samsonite website. Bit disappointed as Samsonite should be more reliable - particularly given the price of the case, at £295, isn't exactly cheap.
Posted on Oct 11, 2009
I tried working through the series of possible numbers and at the same time gently pressing the lower part of the lock to see if it would open. After a while I used a claw hammer which I gently inserted the claw beneath the lower portion of the lock and again gently prised it and at first go the lock opened and no damage done that I can see. I have not reset the lock yet.
Posted on Oct 17, 2009
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