Samsonite Photography - Recent Questions, Troubleshooting & Support


You should not need to reset the locking system after changing a battery on the key fob. Did the fob ever work before the battery was changed?
Try this:
Press and hold the remote control button down for more than 10 seconds, the red light on the key will go out. Now press it again 3
times. Check that the doors lock and unlock correctly.

Samsonite Tripod | Answered on Sep 06, 2020


How to Unlock an American Tourister Suitcase's Number Lock

<b>• Place the suitcase right side up and look at every number wheel to find a hole at the bottom.
• Bring the holes of the three wheels in the same position.
• Now keep holding the button as to unlock and rotate the 1st wheel and reduce its number by 1.
• Repeat the same process with the rest of the two wheels.
• Again start with the 1st wheel and reduce another 1 position.
• Repeat the same process with the rest of the two wheels.
• Attempt the whole process for the third time and your suitcase will get unlocked.
</b>

Samsonite Tripod | Answered on Jan 05, 2020


there is a just option you need to reset it..

Samsonite... | Answered on Sep 10, 2019


Instead of looking for a button, look for a small hole where you can insert something small and thin to push the internal button to reset.

Samsonite... | Answered on Jul 01, 2019


Hi I have a problem to aopen my luggage I think my niece has change my security code accidentally , but now I cannot open my luggage can you please chelp me out?

Samsonite Tripod | Answered on Jun 19, 2019


1) Undo the latches

2) Lift the lid

Samsonite... | Answered on Apr 24, 2019


Is this a camera or a tripod ?

Samsonite... | Answered on Mar 31, 2019


Thanks for letting us know. Do tell us if you ever figure it out, please.

Samsonite... | Answered on Nov 12, 2018


I have a Roncato hard shell with a 3 digit combination lock under the handle. I set the combination YEARS ago, had a young child play "horsey" on it, and turned all the numbers! The suitcase was locked and I had forgotten the combination. I followed the instructions in answer 2 above and it worked! I didn't have to add or subtract 5. I used a small sewing needle and a strong flashlight - the indentations were easy to see.

Samsonite... | Answered on Jul 29, 2018


Just got off the phone with KC ... Lay the bag on its right side and The button on the left is now on the top (the button on the right serves no function) . and I quote "Hit it with a stapler or something" and that will reset the lock and free the latch. hope that helps

Samsonite Tripod | Answered on Jul 18, 2018

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