Re: I do not know the combination of my samsonite hard...
I tried working through the series of possible numbers and at the same time gently pressing the lower part of the lock to see if it would open.
After a while I used a claw hammer which I gently inserted the claw beneath the lower portion of the lock and again gently prised it and at first go the lock opened and no damage done that I can see. I have not reset the lock yet.
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if the suitcase is open, look for a little red tab on the inside. Move it to the other side of the little window, then change the combination. If the suitcase is locked, you will have to try from the outside to find the correct combination
I have a Roncato hard shell with a 3 digit combination lock under the handle. I set the combination YEARS ago, had a young child play "horsey" on it, and turned all the numbers! The suitcase was locked and I had forgotten the combination. I followed the instructions in answer 2 above and it worked! I didn't have to add or subtract 5. I used a small sewing needle and a strong flashlight - the indentations were easy to see.
You can open combination locks by pulling on them and then rotating the rings until you feel the mechanism "give".
I'm not sure if this would be too successful with a suitcase but it is worth a try. Use a screwdriver to gently pull along the axis of the lock and rotate one furthest away from the catch.
Rotate it until it goes slack and then feel for the next one along and repeat.
Continue until all the tumblers have loosened, when the lock should open.
did you do this...
Turn the number dials to the previously set combination, or to "0-0-0", the factory default combination for Samsonite luggage.
Locate the reset button, usually placed to the side of the combination dials.
Press the reset button and hold it while rotating the number dials to the desired combination. Set this to a sequence easy for you to remember but hard for others to figure out.
Release the reset button after you set the numbers to the new combination.
Test the combination by turning the dials to the new code to open the lock.
if you did this then I'd contact Samsonite Customer Service at 800-765-2247.
Happy New Year
same problem with the spinner model.
My suitcase is open but since I dont have the lock combination (3 digits) I can't close it (not lock it, just close the case) . The combination changed when the case was open - is there a way to reset it ?
I can't answer the problem - but am interested as we had an identical failure on holiday in South Africa. We had to force the case open as the lock and the mechanism seemed to have come adrift in that when moving the lever with the correct combination - the case neither opened or closed. I'm sending it back to Samsonite under warranty to hopefully get it repaired/replaced. I rang the UK number listed on the Samsonite website. Bit disappointed as Samsonite should be more reliable - particularly given the price of the case, at £295, isn't exactly cheap.