I HAVE THE TSA COMBINATION LOCK ON A SAMSONITE GRAVITON G LUX

Had the same problem with my Graviton, bought in 2008. On a film shoot to the Caribbean the lock combination changed and I had to get someone to pick it at a luggage store in Miami; the Samsonite guy there had no idea. Then it did it again--three times--as the shoot continued in India and Turkey, eventually locking itself in the open position. I got one email in India saying Samsonite would be back to me in two weeks with an address in New Delhi. Still waiting three months later. Back in Canada, I spoke with a very nice Samsonite person on the phone. He sent me a new lock but without instructions. This is why I'm on this site, searching. Had the same problem with my Graviton, bought in 2008. On a film shoot to the Caribbean the lock combination changed and I had to get someone to pick it at a luggage store in Miami; the Samsonite guy there had no idea. Then it did it again--three times--as the shoot continued in India and Turkey, eventually locking itself in the open position. I got one email in India saying Samsonite would be back to me in two weeks with an address in New Delhi. Still waiting three months later. Back in Canada, I spoke with a very nice Samsonite person on the phone. He sent me a new lock but without instructions. This is why I'm on this site, searching.

By way of update. I sent the case back under warranty to Samsonite UK (details listed on their website). After looking at the case and satisfying themselves it was a design failure, rather than any incorrectly applied force that ended up in the lock mechanism coming adrift. They replaced the case with a similar priced model of my choosing (Pro-DLX3) and were very helpful about rectifying the fault in the end. By way of update. I sent the case back under warranty to Samsonite UK (details listed on their website). After looking at the case and satisfying themselves it was a design failure, rather than any incorrectly applied force that ended up in the lock mechanism coming adrift. They replaced the case with a similar priced model of my choosing (Pro-DLX3) and were very helpful about rectifying the fault in the end.