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if the suitcase is open, look for a little red tab on the inside. Move it to the other side of the little window, then change the combination. If the suitcase is locked, you will have to try from the outside to find the correct combination
I have a Roncato hard shell with a 3 digit combination lock under the handle. I set the combination YEARS ago, had a young child play "horsey" on it, and turned all the numbers! The suitcase was locked and I had forgotten the combination. I followed the instructions in answer 2 above and it worked! I didn't have to add or subtract 5. I used a small sewing needle and a strong flashlight - the indentations were easy to see.
What you want to do is just keep tension on the shackle, or the part of the lock that would open. With tension on it start at the opposite end and turn the numbers. You will notice that it will get "stuck" on a specific number. That's the last number in the combo. Turn the middle number till it sticks. Then the last. Tadaa! Hopethishelps
If the lock is unlocked - try this: Unzip the inside liner, find the lock backing plate. Undo the 2 screws and remove the lock from the suitcase. Find a good strong light, and maybe a magnifying glass. Look at the 3 holes in the back and rotate the dials until the 3 slots are lined up. Open and close the lock, noting the combination. Re-assemble the lock on the suitcase. Hold the lock open, dial in your own combination. Make sure it works before locking it up. Cheers
I tried working through the series of possible numbers and at the same time gently pressing the lower part of the lock to see if it would open.
After a while I used a claw hammer which I gently inserted the claw beneath the lower portion of the lock and again gently prised it and at first go the lock opened and no damage done that I can see. I have not reset the lock yet.
I just opened mine. I also knew the the password and the suitcase wasn't unlocking. If you are all sure that u know the password. Then put some oil in the lock. wait for 1 hour... This will help. If it doesn't work then.. Put the lock code and push the clips manually with a pait or scissors or a small blunt knife.. Don't worry the lock is just stuck. After all it's a vip and not samsonite
f'lite Samsonite combination lost and stuck locked:
I removed the lock unfastening the 2 torx screws from the case.
Next I removed the pin that holds the RED tab thingy in place and the spring ( all this does is pushthe assembly to the right when a number is moved..... Take a picture of this before you dissassemble it. push it allthe way through..if you have fat fingers you are screwed. Anyway, remove the red thingy, and then carefully lift the remaining plate out taking note of the orientation.
First of all: the solution is aligning the cogs to 0-0-0 like from the factory. This is easy to do. when you remove the plate above , carefully do so without launching the dials and the spring into space....no matter.
Look at the bottom of the plate and notice there is a notch that will correspond to the cogs still in place on the lock assembly that should still be in place.
The cogs sit on a spring that sit on the backside of the dials with the numbers you can see when locking the suitcase.
Here is the meat:
1. with your finger or something turn the cogs until the black dot aligns outmost.
2 align the cogs so that notch will correspond to the orientation on the plate you just looked at. (that's it)!
Carefully replace the plate with finger pressure and actuate the latch-it should be unlocked and at the 0-0-0 position. If not repeat 1 and 2.
Push the pin through again, through the red thingy and the spring. BAMMM! you just saved your self a zillion dollars...still having trouble...mail this to me and for $15. I fix it for yaz....