Purchased a new machine one week ago and the machine has only produced watery espresso (in single shot and lungo volumes). I have tried different capsules to see if that was the issue, though it is not. Water flowing per my previous nespresso essenza, and no other clear indication of red flags. Please help!
SOURCE: Brand New Nespresso Essenza just stopped working..
If you just bought it you should return it immediately and try another.
SOURCE: nespresso essenza problem
It's not supposed to make holes in the capsule until the water comes through. So, basically, when you put the capsule in, it pierces the capsule in three spots, on the top. The aluminum part will not pierce until you press the button and water comes through. If water is not coming through, then you can clear the air bubble by opening the lever on top of the machine, pressing the coffee button, and then closing the lever once the water begins to come through.
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