Music files when i connect my sansa to my computer and i open the folder to see my files my music file is missing :S, also when i connect to rhapsody no music comes up either... but the mp3 player still plays all the songs it has, can someone please help me because i want to save the music i have back on my PC

Your SanDisk Sansa Player does not allow you to delete files from within the player (But the recorded files can be deleted at the player). Instead I recommend that you follow these steps :

When your player is connected to your computer with the USB connector, you can use your computer file browser software to view all files on your player. Your player will appear as Sansa m240. Follow these steps:

1. Use the USB connector cable provided with your player to connect the USB port on the top of your player to an open USB port on your computer. The player will appear as a Windows Portable Device on your computer.

2. Delete your music files to the player with software tools like Rhapsody, Windows Media Player or Napster Client.

3. To use the Windows Media Player, Rhapsody Client or Napster Client software to delete files to your player please refer to the Windows Media Player, Rhapsody Client or Napster Client help file.

NOTE: While you can store and organize your audio files on your player using folders with names you select, your player will ignore folders and names. Instead, your Sansa player will extract information from each audio file so that you can use the software menu to navigate your files by artist, album title, song title, and other useful criteria.

hope it helps.
Have a nice day!

Your SanDisk Sansa Player does not allow you to delete files from within the player. Deleting Music Files On Your Sansa MP3 Player When your player is connected to your computer with the USB connector, you can use your computer file browser software to view all files on your player. Your player will appear as Sansa m230 or m240. Follow these steps: Playing Music 1. Use the USB connector cable provided with your player to connect the USB port on the top of your player to an open USB port on your computer. The player will appear as a Windows Portable Device on your computer. (Can’t find the USB port on your player? See The Basic Controls section on Page 3.) 2. Delete your music files to the player with software tools like Rhapsody, Windows Media Player or Napster Client. 3. To use the Windows Media Player, Rhapsody Client or Napster Client software to delete files to your player please refer to the Windows Media Player, Rhapsody Client or Napster Client help file. NOTE: While you can store and organize your audio files on your player using folders with names you select, your player will ignore folders and names. Instead, your Sansa player will extract information from each audio file so that you can use the software menu to navigate your files by artist, album title, song title, and other useful criteria.

Your DB might be corrupt. Folow the delete procedure one more time:
Delete Music Files
1) Connect your Sansa to the computer.
2) Select Open device to view files using Windows Explorer on initial
connection.
3) Select the place where you want to delete music files from
4) Highlight and delete the music file/s or folder from My Computer\Sansa
e200\...\MUSIC folder. (You can also select from a variety of music
software programs to transfer/synchronize your files).

If that fails, go ahead and update the firmware - it will delete everything, and allow you to start over from scratch among other things.

-Tha Mp3 Doctor

Hi,
I'm not sure what's the subscription service to which you are subscribed. However I've given you the steps below. Try whatever suits for you.
This error typically occurs when the DRM licensed files have expired. 

SOLUTION 1 - Songs ripped from an audio CD 
If the songs were ripped from a CD using Windows Media Player, modify the Rip Music settings. 


SOLUTION 2 - Songs downloaded from music subscription service 
If the songs were downloaded from a music subscription service (e.g., Napster, Rhapsody, Best Buy music store, etc.), follow these steps:  
1. Make sure that your account subscription is updated and active. 
2. Put the device in MTP mode and connect to the computer, then log in to your music subscription account. 
3. Renew the licenses of your tracks 
For Rhapsody: 
On the Rhapsody console, right-click on your device and select License  

1. Check the date & time on your PC & on your mp3 player. They should be one and the same. 2. You need to synchronize your device with rhapsody once in every 30 days. It's a must. Failing to do so, you will not be able to play music in your mp3 player. Here are a few a steps to synchronize your device with rhapsody: 1.Open Rhapsody / Best Buy Digital Music Store and sign in 2.Connect your mp3 player to the computer 3.Go to My Account --> Update Track Licenses 4.Transfer a track to your device 5.Disconnect your device and enjoy music on the go!
3. Here is a link to get the Sansa Firmware updater to update the firmware for your device automatically: http://www.sandisk.com/Retail/Default.aspx?CatID=1376 
4. Click on this links if you are asked to synchronize your device with rhapsody? http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6606&tabName=tab3 
For others: 
Contact music subscriber for instructions on how to renew as they vary.

SOLUTION 3 - Rename the Windows DRM folder 

NOTE:  The Windows DRM (Digital Rights Management) folder contains licenses for secure media files such as your subscription tracks. 

STEP 1 - Edit the folder options of the PC to show the hidden files      
Windows XP: 
1. Double-click My Computer. 
2. On the Menu bar, click Tools > Folder Options, and then click the View tab. 
3. Under Hidden files and Folder, click to select Show hidden files and folders. 
4. Under Hidden files and Folder, click to clear Hide protected operating system files (Recommended) check box. 
5. Click Apply, and then OK. 

Windows Vista: 
1. Double-click Computer. 
2. Click the Organize button at the upper left corner. 
3. Click Folder and Search options. 
4. Click the View tab and select Show hidden files and folders. 
5. Click to clear the Hide protected operating system files check box. 
6. Click Apply, and then OK. 

STEP 2 - Rename the DRM folder 
1. Double-click My Computer > C: > Documents and Settings > All Users. 
2. Right-click the DRM folder and select Rename. 
3. Rename this as OLDDRM. 
4. Run the subscription service program you are using and renew the licenses to recreate the DRM folder with new licenses. 

STEP 3 - Synchronize your device once more on MTP mode 


SOLUTION 4 -  Format the player under Windows Media Player. 

The instructions with pictures are on pp. 13-19 of the user's manual:
Loading Music
You can transfer music from your computer to the Sansa player using the dragand-
drop method or using music managing software like Windows Media Player.
Drag and Drop
Follow these steps to drag-and-drop music to your Sansa e200 player:
1. Connect your Sansa e200 player to your computer.
2. Select Open device to view files using Windows Explorer on
initial connection.
3. Double-click on Sansa device.
4. Double-click on the MUSIC folder.
5. Drag and drop music files from your computer to My
Computer\Sansa e200\...\MUSIC.
Windows Media Player
Before you can create playlist and transfer (or synchronize) them to your
Sansa player, you need to show Windows Media Player where your songs are
located.
Adding Music Files to Library…
1. To add music files to WMP 11’s library, please follow these steps:
2. Click the arrow below the Library tab.
Loading Content 14
3. Make sure Music is selected then click Add to Library…
4. In the Add to Library dialog box, click one of the following options
then click OK.
- My personal folders:
Use this option to monitor the digital media files stored in your
personal Music, Pictures, and Videos folders, as well as any files
stored in the public Music, Pictures, and Video folders that everyone
who uses your computer has access to.
- My folders and those of others that I can access:
Use this option to monitor the digital media files stored in your
personal Music, Pictures, and Videos folders, the files stored in the
public Music, Pictures, and Video folders, as well as the files stored
Loading Content 15
in the personal Music, Pictures, and Videos folders that belong to
other users on your computer.

If you originally used rhapsody (or began in Rhapsody mode) , you have to use rhapsody to remove the songs. If that doesn't work, you can manually open the music folder by enabling "hidden folders" under "tools" -> "folder options..." -> click the "view" tab -> scroll and check "show hidden files and folders". Then go to My Computer -> Sansa e250 -> "system" -> "music" -> then delete the songs. I don't know the effects of using this method, so use it at your own risk.

Btw, Real Player should do fine as well.

With most MP3 players, some of the memory is used for system files and software. Just delete all the things you done use (i.e. pictures, playlists, Rhapsody Channels) and whatever space you have free is what you have to work with.

If you want more memory, I highly suggest a microSD card

I'm going to try this suggestion from Sansa:

Thanks again for calling SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

There may still be music hidden in Rhapsody mode that you can't see.

To find this music go to the Tools menu in the upper left corner from any open folder in Windows XP.

Choose the last option, Folder Options

A dialog box will appear, choose the View tab and you will see a list of options.

Find and select the Show hidden files and folders option. Then click Apply, then OK in that order.

This will make any hidden files on your computer visible.

Now open My Computer and double click on the mp3 player to open it.
You should see a few grayed out folders. We will be looking for MUSIC and SYSTEM.

Open the Music folder to see if there are files there to delete.

Open the SYSTEM folder and look for a second Music folder deleting this folder will free A LOT of space..all of the pre-loaded music for Rhapsody channels.

Disconnect the device and check the free space.

I'm going to try this suggestion from Sansa:

Thanks again for calling SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

There may still be music hidden in Rhapsody mode that you can't see.

To find this music go to the Tools menu in the upper left corner from any open folder in Windows XP.

Choose the last option, Folder Options

A dialog box will appear, choose the View tab and you will see a list of options.

Find and select the Show hidden files and folders option. Then click Apply, then OK in that order.

This will make any hidden files on your computer visible.

Now open My Computer and double click on the mp3 player to open it.
You should see a few grayed out folders. We will be looking for MUSIC and SYSTEM.

Open the Music folder to see if there are files there to delete.

Open the SYSTEM folder and look for a second Music folder deleting this folder will free A LOT of space..all of the pre-loaded music for Rhapsody channels.

Disconnect the device and check the free space.

Hi tater. Hmmm. The product category you selected is for a Standard E260. But if your player is an E250R (Rhapsody player), here's a set of procedures that might help you. Deleting songs from your E250R can be done in 2 ways: By using Windows Media Player 10 or 11, or by browsing the player through Windows Explorer. Before you delete files, though, it's important to know that your player comes in 2 modes: "Rhapsody" and "PlaysForSure". The reason why is that music files saved in one mode would not be seen in the other mode, and vice versa. Therefore, if you can't find the music files in your player, switch to the other mode. Here's how to do it: Use the "Menu" button to navigate the player as follows: Menu > Settings > Mode > This will give you the option of: "Rhapsody" and "PlaysForSure". Here's how to delete your songs: (1) By Using WIndows Media Player: > Plug your Sansa to your computer and open your Windows Media Player. > If your Windows Media Player is version 10, then click on the "Sync" tab and you should see your player ("E250R") on the right pane along with its folders, named "Data" and "Media" or "Music". Expand the "Media" folder and you'll see the "Music" folder containing your songs. Right-click on a song and select "Remove" to delete them. > If your Windows Media Player is version 11, then either click on the "Sync" or "Library" tab and you'll see your player listed on the left pane. The music files will be displayed on the center window. Right-click on a song and select "Delete" to delete the songs. (2) By browsing the player in Windows Explorer Note: the folders containing the music files on your player are "Hidden" and you would need to set your Windows Explorer to show "Hidden Files and Folders". Open your Explorer, select "Tools" on the top menu, select "Folder Options", select the "View" tab and enable the "Show Hidden Files and Folders" radio button. > Plug your Sansa to your computer and open your Windows Explorer > If your player is in "PlaysForSure" mode, then your player will be recognized as a "Portable Media Device". Double left-click on your Sansa E250R and you'll see 2 sub-folders named "Data" and "Media". Open the "Media" folder and you'll find sub-folders normally named after the Artist. Your songs are located on those Artist folders. Delete them by using the keyboard "Delete" key or right-click the file and select "Delete" > If your player is in "Rhapsody" mode, then your player will be recognized as a "Removable Drive" with a drive letter. Double left-click on your Sansa E250R and you'll see the following sub-folders: "Albums", "Music", "Photo", "Pictures", "Playlist", etc. Your songs can be found in the "Music" sub-folder. Delete them by using the keyboard "Delete" key or right-click the file and select "Delete" I hope this procedure helps. A bit lengthy but, hey, it worked for me (lol).