Re-formatted Sansa e260 - still 1.4 GB (out of 4GB) tied up

I have a brand new Sansa e260 (from Best Buy). Put it in PlayForSure mode - had no interest in Rhapsody. Deleted all of the video / music / photo crapware that was pre-installed. 1.4GB out of 4GB still tied up. Reformatted the device. No change. Working fine otherwise - have copied over lots of music - but really want that 1.4GB back. I have the latest firmware too. Ideas???

Anonymous May 29, 2007

I'm going to try this suggestion from Sansa:

Thanks again for calling SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

There may still be music hidden in Rhapsody mode that you can't see.

To find this music go to the Tools menu in the upper left corner from any open folder in Windows XP.

Choose the last option, Folder Options

A dialog box will appear, choose the View tab and you will see a list of options.

Find and select the Show hidden files and folders option. Then click Apply, then OK in that order.

This will make any hidden files on your computer visible.

Now open My Computer and double click on the mp3 player to open it.
You should see a few grayed out folders. We will be looking for MUSIC and SYSTEM.

Open the Music folder to see if there are files there to delete.

Open the SYSTEM folder and look for a second Music folder deleting this folder will free A LOT of space..all of the pre-loaded music for Rhapsody channels.

Disconnect the device and check the free space.

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ThaMp3Doctor

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8,597 Answers

I'm going to try this suggestion from Sansa:

Thanks again for calling SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

There may still be music hidden in Rhapsody mode that you can't see.

To find this music go to the Tools menu in the upper left corner from any open folder in Windows XP.

Choose the last option, Folder Options

A dialog box will appear, choose the View tab and you will see a list of options.

Find and select the Show hidden files and folders option. Then click Apply, then OK in that order.

This will make any hidden files on your computer visible.

Now open My Computer and double click on the mp3 player to open it.
You should see a few grayed out folders. We will be looking for MUSIC and SYSTEM.

Open the Music folder to see if there are files there to delete.

Open the SYSTEM folder and look for a second Music folder deleting this folder will free A LOT of space..all of the pre-loaded music for Rhapsody channels.

Disconnect the device and check the free space.

Posted on May 24, 2008

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