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This then means that one of the drive motors is blocked or not detecting paper correctly. Check if there is no friction over some rollers and in case needed, lubricate them. Also make sure that the rollers are taking the paper properly without any chance of slipping.
One problem i found with those printers is that over time the casting around the paper tray is wearing off and printers starts to show paperjams when there is no paperjam.
One way to fix is try and positions the paper tray better or perhaps raising it a bit with piece of wood or paper.
Cast unfortenately is too expensive to replace so if this doesnt work and you are sure there is no paperjam and nothing obstructing the sensor then replace the printer.
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
I found that the little plastic hinge guide that supports/aligns the scanning area with the printer (stage 4 on the internal paper jam problem) was misaligned. I just removed it and the printer now works OK