I think this must be user error - as I bought a new Dyson DC24 multifloor - attached the bits - but couldn't get roller bar to activate. Returned for another one - still no joy - so figure I must not have done something right when putting it together. I pushed the roller bar into the slot of body as instructed, pushed red button on to create suction, and then pushed clear button next to red button to activate roller bar, but no luck. There is a slot on the bar itself but thought that was just to be used if blockage on roller bar. Any suggestions?
Hi there,
I'm sorry to hear you're having difficulties with your DC24.
Your machine has two switches on it's upper body - a red on/off switch, and a silver brush control switch. When you press the red on/off switch and recline the machine into the vacuuming position, the brushbar should rotate automatically - you do not need to turn the brushbar on manually every time you use the cleaner. If you want to vacuum a hard floor or a delicate rug, you can turn the brushbar off using the silver brush control switch.
It's important to note that the brushbar will never rotate when the cleaner is standing in the upright position.
If you find that the brushbar will not rotate when you turn the machine on and recline it into the vacuuming position, the brushbar may need resetting. For directions on doing this, please follow the steps shown in the video below. When pressing the reset button in the red recess on the side of the cleaner head, it may help to use something like the eraser-end of a pencil, and to push it in until you hear and feel an audible 'click'.
This should resolve the issue, but if you need any further assistance, please call us on 0800 298 0298 (UK), or 1866MDYSON (US), so we can help you.
Kind regards,
Jack
Dyson Online Customer Support
Hi Jack...just to clarify, the roller bar was not working in the reclined position. I followed the instructions in the video to reset the roller bar, but it didn't help. Guess I will return this second Dyson as it seems to have the same fault with the roller bar - and move to another brand.
Hi there,
I'm sorry to hear you haven't been able to reset the cleaner head. As your machine will still be covered by our 5 year guarantee, I'd encourage you to call us free on 0800 298 0298 (UK), or 1866MYDYSON (US). We should be able to arrange to replace the cleaner head, or have your machine repaired.
Kind regards,
Jack
Dyson Online Customer Support
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