My computer do not recognize my mp3 player - Philips GoGear Ariaz MP3 Player

Hi sirbeverly,

You may want to attempt a Repair - instructions for this process are specific to each model. You can find valuable Support resources by visiting www.philips.com/support and enter your model number (listed on the product itself, typically starts with "SA").

If you haven't already done so, you can reach Customer Support at 1-888-744-5477. An agent will also be able to walk you through this process.

Hope this helps! Rate and comment this solution!

REPAIR INSTRUCTIONS:

Try doing a soft reset first.

1. Insert a small pin or unfolded paperclip into the reset hole located at the back of the player.
2. Hold until the player shuts down.
3. Power on the player again by using the Power on/off key.

1. Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
2. Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
3. Select the device name SA60xx and then click OK and REPAIR. IMPORTANT: All music & content of your device will be erased once the Player is repaired.
4. Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
   
5. The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.