20 Most Recent Philips GoGear SA5285/37 Digital Media Player Questions & Answers

Even the newest version of the Arcsoft Media Converter, I have found, doesn't recognize FLV files even if you have an FLV codec. Use a free program called Riva FLV Encoder to convert any FLV files to AVI format first. Then Arcsoft will recognize it.

-Tha Mp3 Doctor

Philips GoGear... • Answered on Dec 20, 2019

Video (eg: YouTube Videos) can be dragged onto the PVP such as Philips Sa5285/37 without using ArcSoft or Windows Video Player. Use "Mozilla FireFox 3.0.5" with "Download Helper 3.5.1 Add On" and download the selected Video from YouTube in the prescribed manner and then drag it onto your PVP by opening up "My Computer" in Windows and finding the PVP Icon (make sure your device is connected) - open it and find the Video Folder and if it is not there create one as you would on your PC. This works well as long as the Video is converted to AVI by the Add On Download Helper Convertor. Open "Preferences" window after opening FireFox Browser and opening Download Helper window. Select "Conversion" ,Double Click "Convert FLV Files From ALL to AVI Default" from main window( this would have been set as a rule ). Then Select Input Files with Extension "FLV" then "from site" "ALL" then for "Output" select AVI(mpeg4+mp3) then selct "Details" & then "General" and then "Output Format" "AVI Format" then "Video Codec" "mpeg4" then "Audio Codec" "libmp3lame". Do not go to "Advanced" and change anything -those boxes are left unchecked and just "Custom AVI" comes up for Video Format. Good Luck Friends! DWH

Philips GoGear... • Answered on Sep 26, 2019

what kind of headphones do you have??? some Mp3s cannot supply enough power to those big headphones out of the market right now... try to use a earbud or earphone first and if they are not working it means that the jack is defective

Philips GoGear... • Answered on Jun 04, 2015

Make sure the hold/lock is not engaged first.

Run a Repair using the updated version of the Philips Device Manager on Philips website - www.usasupport.philips.com

-Tha Mp3 Doctor

Philips GoGear... • Answered on Apr 19, 2013

They are NOT in the right format. You are mistaken. I have a funny, but true story to tell you. Philips co-branded this player with Rhapsody. But, then they made their player incompatible with Rhapsody's DRM system. They only way to get songs from Rhapsody onto this particular player is to download them from Rhapsody's Mp3 Store - make sure the files are in Mp3 format. Then it will recognize the songs.

-Tha Mp3 Doctor

Philips GoGear... • Answered on Apr 04, 2013

Once you delete any key system files off this player it is done - call Philips to see if you are still in-warranty.

These newer Philips players are a step backwards - it is too easy to delete system files along with songs.

Philips GoGear... • Answered on Apr 04, 2013

In Windows is not recognized
By: Jaime Mora

Philips GoGear... • Answered on Apr 04, 2013

MP3 players can only play music files in mp3 file format. You can download mp3 music files from the Internet to your computer and then copy them to your MP3 player using the USB cable. For your CD collection, you need to convert your CDs to mp3 music files onto your computer or download them from the Internet and then copy them to your MP3 player after you have connected the USB cable to the MP3 player and the computer. You can do this using Windows Media player and Rip the CDs - Media Player will create a MP3 music file for each music track. Click on this link for instruction on converting music files to mp3 file format :- http://www.fixya.com/support/r5798418-creating_transferring_mp3_music_files

Philips GoGear... • Answered on Mar 08, 2013

Here is a link where you find the user manual of your device:


Read it's content in the page 44. I think it is necessary to update of your player and I hope you can repair it this way.
Good luck!

Philips GoGear... • Answered on Feb 14, 2013

I had this same problem. I had put GoGear Opus software on my SA52xx player. When I uninstalled the Opus software and resinstalled the SA52x, the problem went away.


- Tim.

Philips GoGear... • Answered on Feb 25, 2012

do u have cable so try with a speaker

Philips GoGear... • Answered on Sep 29, 2011

You can repair your device using this steps:
Please install Philips Songbird software on your computer and then launch the program.
If you don"t have it can be downloaded from Philips website.


In the Philips Songbird menu bar (at the top), click on the Tools pull-down menu and then select Repair My RAGA.
Follow the on-screen instructions to complete the repair procedure.
I hope it will be successful.

Philips GoGear... • Answered on Aug 16, 2011

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