20 Most Recent Philips GoGear SA5285/37 Digital Media Player - Page 2 Questions & Answers

You can repair your device using this steps:
Please install Philips Songbird software on your computer and then launch the program.
If you don"t have it can be downloaded from Philips website.

http://www.support.philips.com

In the Philips Songbird menu bar (at the top), click on the Tools pull-down menu and then select Repair My RAGA.
Follow the on-screen instructions to complete the repair procedure.
I hope it will be successful.
Thanks.
gylacz

Hi,

Welcome to Fixya. If your player freezes and you already press the reset button it seems that the issue is the you can try to update the software and see if it will fix the issue. Can you provide the operating system of your computer.

Thanks

The repair procedure described on the manufacturer's web page must solve the problem:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA5285%2F37&dct=FAQ&faqview=1&new_tmpl=1&refdisplay=PAV_GENERAL_HANGUP_1&refnr=0073626&scy=US&slg=AEN

Good luck!
Thanks,
gylacz

Hello and thatnx for using Fixya !
The issue is with the player ...if the power went off during the update and the process was not completed ..this is the issue you have to deal with ...The procedure is to reset the mp3 player back to the factory settings using the reset button ...or by removing the power source...Most of them have a hidden button in a hole ..somewhere on a side...and needs to be pressed with a sharp object in order to reset itself ..Aftyer that reinstall the driver software if it has something like that ..and try again ...Usually it should be seen after this operation ...but in case it still makes troubles...just reinstall the computer too...

The solution of the problem is described on the manufacturer's page. Please use this link:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA5285%2F37&dct=FAQ&faqview=1&new_tmpl=1&refdisplay=PAV_GENERAL_HANGUP_1&refnr=0073626&scy=US&slg=AEN

Try to do these steps that are written there.
Good luck! Thanks.
gylacz

MP3 players use the popular USB connection which sometimes produces errors while connecting. These messages are similar to the "Device Not Recognized" error received with various USB devices. Fixing an MP3 player is sometimes specific to the brand, but they are so similar that most can be fixed the same troubleshooting steps.



Instructions

Device Manager

Click "Start" and go to "Control Panel." Double-click "System" and locate the Hardware tab to find the Device Manager. Vista and Windows 7 users can just type "Device Manager' from the start menu.

Locate "Disk Drives" from the list and double-click "Portable Device." If there is an exclamation mark or other error on the device, go to the "Drivers" tab.

Click "Uninstall" and remove the player. Restart the computer and attach the player reinstall the drivers.

Anti-virus conflicts

Plug the player into a different computer to see if it gets recognized. If it does not, contact the manufacturer to find out if it is broken.

Turn off your anti-virus program on your PC if the device works on other computers. Reinstall the drivers using the device manager as described in section 1.

Plug in the player to confirm the connection.

Other solutions

Check the battery level and make sure the batter is not low or depleted. A low battery will sometimes prevent the player from connecting. Let it charge from the power cord, if necessary.

Verify that you have at least Service Pack 1 installed. Go to the Start menu and type "Run." Press Enter.

Type "Winver" in the box and press "Enter." The Windows version will be displayed along with any installed service packs. Download a service pack from Microsoft, if applicable.

Remove the player from the USB port and push a pin into the reset hole located on the bottom. Reconnect to see if the problem is resolved.

Check the connection to make sure it's secure. The cable should fit firmly into both the player and the computer. Connect to a different USB port if you have one available.

Download updated firmware or use the MP3 Recovery Tool provided under Resources (for mp3 players).

Tips & Warnings

A bad cable will sometimes prevent a good connection. Use a different one to isolate the cause.

amigo, leave it plugged into your pc and wait 5hrs and it WILL fix itself, mine did!

Hello

Have you tried using another USB port? Did you reset the player? Just make sure the hold/lock is not engaged. If nothing works then try downloading the latest version of the Philips Device Manager.

You can also try removing the unit and trying to charge the battery connecting it to a suitable DC power supply for a couple of hours.

I would suggest to hold the play/pause button, then hold the switch on button for a moment. Ideally it should boot into recovery mode. Now click the "Clean Up", and then "Reboot". If that fails, try to reload the firmware again.

Ok, you can simply use drag and drop method to transfer music from your computer to your MP3 player. You can also use Windows media player 11 to transfer music. Here is a link:
www.microsoft.com/windows/windowsmedia/knowledgecenter/howto/mp11/sync.aspx

If the songs are DRM (Digital Rights Management) protected, please use Rhapsody to transfer them. You can refer to this link:
www.rhapsody.com/mac_faq

You can reset your player by gently inserting a pen tip or other sharp object into the RESET hole on the side of your player. After pressing the reset button, power on the player. If the player is still unresponsive, charge your player for a minimum of 30 minutes before reattempting a hard reset and then power on the player. NOTE: If a removable battery is used for your player, just remove the battery from the compartment and then insert it again.
Step 2. Upgrade the player
If the resetting does not work, connect your player to the PC and perform Upgrade function by using Device Manager. To download the Device Manager, you can visit Software & drivers section at >> www.p4c.philips.com > Here is a manual >>

There's a reset button on the back of the player which takes you back to factory settings and erases all that is stored. Make sure you got all that you want off it before you do it tho..

You can get support of your player via this link:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?tmplt=ePlatform%20-%20Philips&scy=US&slg=AEN&sct=FLASH_AUDIO_PLAYER_SU&cat=MP3_MEDIA_PLAYERS_CA&grp=SOUND_AND_VISION_GR&session=20110223094450_93.189.114.198&ctn=SA5285/37&mid=Link_DiagnosticInformationTool&hlt=Link_DiagnosticInformationTool

You should click on Repair/Update and go on step by step. If you would need software for example Philips Device Manager you didn't have, it is downloadable from this site also.
I hope this way you can fix the problem.
gylacz

At first try convert your originale video file to .mp4 with the software Format Factory.
You can find it here:

http://www.formatoz.com/

Then try to import it with Songbird to the device.

gylacz

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=US&slg=AEN&cat=MP3_PLAYERS_CA&sct=SU00304_SU&grp=PORTABLE_ENTERTAINMENT_GR&session=20081224143606_71.94.4.165&ctn=SA5285/37&mid=Link_Software&hlt=Link_Software

You should use this link. I lost my cd a while back and as far as I know this is the same.It converts Videos for me.So iam ok with this one. - Myth ^_^

Need to install driver first in your PC

download svm conveter software from phlip site an convert it enjoy i


it. kesavan.

i dont have the go gear vedio conveter.

Here is a manual for you, Click the link... LINK... Here is a link to the support site... LINK..

please download the latest software from philips website and update the software of the unit.
hopes this helps.