20 Most Recent Philips GoGear SA5285/37 Digital Media Player - Page 6 Questions & Answers

probably if u bring it to the HQ or mail it to them they should fix it and send you it back.

try this ------ Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -------- This will help. Thanks please keep updated.please do rate the solution if helped.thank you for using fixya.

No itunes does not support your playerConnect your player to the computer, open my computer and just drag and drop music files into your player. You can also create folders to better organisation of your music. In addition to this you can also use windows media player to sync music to you player. Click on the link below for information on how to do this.
http://www.microsoft.com/windows/windowsmedia/knowledgecenter/howto/mp11/sync.aspx

Delete some of your songs you dont really want.......that should do it!

You should download and istall the Device Manager sofware from here:
http://www.p4c.philips.com/files/s/sa5285_02/sa5285_02_pal_eng.exe

After that run Device Manager and connect your player via USB. Device Manager should say, that your player reported an error and would you like to repair it. Press "yes" to start repair.

If the Device Manager doesn't give you the option to repair, you should turn off the player and connect it by pressing the volume up (+) button. This will turn on the automatic repair mode. After that, everything goes as I've written before.

Hope that I could helped!

Dorenno

Here is the link where you can download the Device Manager software:
http://www.p4c.philips.com/files/s/sa5285_02/sa5285_02_pal_eng.exe

I hope, this will help you!

Dorenno

Try reflashing the firmware for your device you can find the latest firmware and flashing utilities from the manufacturer?s website. Make sure that you back your music up first because when you do this you are setting it back to factory settings.

ok so open the internal storage and then the music folder hit ctrl+a then delete all

goto the video that you want to get rid of and pust the menu button and go down to delete same for music, if that doesn't work then connect it to your pc open my computer\your mp3 player\internal storage\video and delete the files same for the music instead of video goto music

try and uninstall the current drivers and reinstall newer ones see if that helps and try restarting the pc

You have to try using another battery to see if the battery is the problem. If same problem occurs even you try another battery, then there's a loose wire connection inside and needs to be soldered.

Have a gret day!

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA5285/02&scy=hu&slg=en&mid=Link_Software
You can download all the available software for your player at the link above. It has the media converter software and the firmware updater. Hope this helps.
Thanks,
Lee

I just repeated the steps above on more than one computer until it finally connected and showed the songs, then I deleted everything, restarted it and voila` all the menu's showed up. Then the first thing I did was reset to factory settings. After that it worked perfectly. I don't really know what combination really fixed it, but I kept hitting the reset button, restarting while holding down the volume + key and the <loop> key until it eventually responded.

What if you go to control panel and open the hardware wizard to add new hardware instead?
then try to browse to the location of the installation files (on disk or wherever you downloaded them.) Also maybe try going to the support site for your hardware online and download the latest installation files or drivers and install those instead of using the disk.
For any more, we need to know what OS you're using and what kind of errors you're getting when you attempt to install.
Good luck.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

you can add it by connecting your device to the pc, open either real player or windows media player and there is an option in both the softwares to synchronize the device to pc. after synchronizing, add them to your device. the playlists you created in your pc will be exactly in your device then

Playback MP3, WMA You'll need the convertor from http://www.topshareware.com/phillips-go-gear-converter/downloads/1.htm to enable it to play properly the video files.

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=GB&slg=ENG&cat=MP3_MEDIA_PLAYERS_CA&sct=FLASH_AUDIO_PLAYER_SU&session=20090721083536_86.154.159.168&grp=SOUND_AND_VISION_GR&ctn=SA5285/02&mid=Link_Software&hlt=Link_Software

The above link contains most of the software you would need to update etc.. your player and keep it current
If you really want the original installation cd contact phillips from the website telling them that you want a replacement for the installation cd
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?&scy=GB&slg=ENG&mid=Link_ContactUs&session=20090721083536_86.154.159.168&ctn=SA5285/02
You can contact them by email, by clicking on the link or by telephone
remember they will want

• The exact model number
  
• Your date of purchasing ,The serial number of your product
  

You can contact them either by email or on the telephone number (uk) at the bottom of the page
if you live in the uk the number is 0800 331 6015

if you live in the us the number is 1-888-744-5477

First, makes sure your songs are in proper format for your mp3. The correct formats may be: mp3, wmv, wma, mp4.

Second, did the device fall off and hit something frequently? that might have caused a memory corruption, causing the player to freeze up.

Check if you can play just a few songs only, and If the player freezes even with just a few songs, the memory is corrupted and therefore must take it back for repairs.

hope this helps, have a nice day! ^_^

Hi,

The firware has been currupted, you need to reset it.

You can find the reset hole near the player lock button. Just push for 5 sec. with paper pin which fits in.

Check the battery of player. It may require replacemnt. (e[email protected])