Are you sync'ing to the same username in Palm desktop that you usedfor another model handheld? If you are, this can cause problems withthe new handheld.
Looks like you may need to hard reset your device and rename your backup folder. Go to
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887and follow the directions to do a hard reset. Next before you hotsyncyour data back over you will need to rename your backup folder, to dothat go here;
XP
C:program filespalm or palm one[hotsync username] and rename your backup
folder to backup.old
Vista
Start-->documentsPalm OS Desktop[hotsync username] and rename your backup
folder to backup.old
Then hotsync to your current hotsync name and all your contacts, calendar,
tasks, and memos will come back over.
Show file extensions for XP or Vista
XP
If you can not view file extensions on your PC I would like you to open a
folder go to Tools-->Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
Vista
Open control Panel go to Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
Before you sync, set the conduits in hotsync manager to desktop overwrites handheld.
You may want to export your data from Palm desktop for backup purposes. Use the procedure below for backing up your data.
The best way to preserve your data is to export the data in each category in Palm Desktop to a seperate folder on your PC.
Createa new folder on your PC somewhere that is convenient. Name it somethinglike Palm Desktop Data. Click on the link below and follow theinstructions on that page for the export procedure.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28734Make sure you select all for the range in the export window.
Withthe data saved in the folder you created, make a copy of that folderand save to a flash drive, cd-rw or external hard drive.
Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.
Withthis process you can always import the data back into Palm Desktopanytime you have a problem with the data in Palm Desktop or if yourcomputer/hard drive/device crashes.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://www.palm.com/us/support/tungstene2/There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
here is a simplified version:
http://forum.brighthand.com/showthread.php?t=89665