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Lexmark OfficeEdge Pro5500 4-in-1 Inkjet Printer Questions & Answers
"Connection with Computer Failed" When I Try to Scan
If the primitive (as you call it) Windows Scan program is working then there is no problem with the machine. It can connect to the computer.
I suspect that the other (non primitive) scanning software is not configured correctly. It may be using a wrong driver. You may have installed some other device that is able to scan (such as a program that capture screens from calculators) and it has been set as default driver. Check the configuration of your scanning software.
1/23/2014 9:20:17 PM •
Lexmark...
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Answered
on Jan 23, 2014
Why does the data light blink then paper jam light goes on even with no paper in it
Most likely when you removed the paper jam a small piece of paper got jammed under one of the sensors. This is a very common problem. It is also possible depending on the model that you have dislodged one of the flags that activates sensors for paper travel. Check the back of the printer in the fuser area as these are the most commonly damaged sensors.
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