Question about Ricoh Aficio MP 161 Black and White Copier

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This machine works great, but there is one area outside of our institution that is unable to fax to us. Any suggestions on what to do?

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Posted on Jan 01, 2011

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Plug a phone into this outlet and see if you get a dial tone. If you do not you will have to call the phone company. If you can use a phone at that outlet but not your fax, then you know that the power surge that came when the power turned back on damaged a fuse in your machine. Joe

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Poor Line Connection


If the fax works in all other instances other than when you dial a certain area code I would say the problem is definately not associated with the machine itself. I have never heard of this type of problem. I would contact your phone company and tell them your situation and see if they have any advice from their end.

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look in or around scanner area to see if there is any foriegn material trapped in paper handling area.

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Can't receive fax but can send


Call your cell phone from the fax machine and check the caller ID to make sure that it is the correct number for your fax machine. Next, call the fax machine from you cell phone, and make sure the fax machine rings. Problems like these are almost always a phone line issue, not the machine.

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I would suggest there is nothing actually wrong with your machine, as you can indeed receive faxes from other parties. The problem mostly likely lies with the equipment and/or lines of the sending party. One thing you might suggest to them is to turn off ECM (Error Correction Mode) and/or lowering the sending/receiving speed of the machine - preferably the sending speed of the sending party.

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After a detailed discussion on chat, we got disconnected before accepting payment. This is not a problem with your fax, as it seems to be receiving most calls fine. I suggest printing out a report - Menu/Set, 2, 0, 2 - of caller ID history and having the phone company look into it further. Either there is a problem with your phone line, or someone is prank calling your fax from outside of your caller ID service area. Both are problems for the phone company to fix.

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