You say it runs in reverse...does it seem to run slowly??? Have you ever "oiled" the machine.???
This is a x-cut shredder and must be oiled...get some "shredder oil " and try pouring some of the oil across the cutting blades and running the machine in reverse. See if it seems to pick-up some speed after the oil in tried. Then see if it will run in the fwd direction for you.
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