I'm just trying to update this answer the number for parts is incorrect and I spent over 2 hours on hold without result. I then called the product support number and was re-directed to the sales number. When I called it I spoke to a very helpful rep who listened to my story and immediately transferred me to parts where the service technician was EXTREMELY helpful in identifying the part required and then taking an order to get the part shipped. The cost of the plastic gear was $3.16 I didn't ask what the shipping was...
Sales phone number: (888) 261-4555
web address: http://www.royalsupplies.com/contact-us.html
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If the motor sounds like its running but the cutting shafts are not turning then you have likely stripped the teeth off one or more of the plastic gears inside.
Take the unit apart to determine which gear/gears are damaged the contact ROYAL at 1-800-524-0799 for parts assistance.
Look at the cutting teeth when the motor is running...are they turning????
If they are not turning you may have stipped teeth off a plastic gear inside...you will have to open it up to check...once you see damaged gear contact Royal at 1-800-524-0799 for parts assistance.