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My boyfriend and I have two computers on a network in the house. The printer will print his documents from his computer but when I try to print, I get an error that just says "the document failed to print". I have downloaded the driver from canon's website.
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Your computer has "queued" various pages to be printed.
When it detects that it cannot completely complete the output, it restarts the sending of the information to the printer.
From the Windows "Control Panel", select "Printers".
Select your printer. Click to "show what is printing".
From there, you can select an item, and choose to "cancel" it.
Usually laser printers rarely give such problems as you have described because they dont use cartridges like deskjet printers. The previous problem of connection has to do with proper networking and unless it is examined in person precise and concise tips cannot be given. To print the document from the computer try changing the color of the text on the PC to a different color preferably a bright one and attempt to print. Usually this should work. If it prints this means that the toner is getting bad and needs replacement as some of the inks which aid the printer to mix the exact color is not available. Hope this solution has been helpful?
I assume you mean that you can print from Outlook or other e-mail program (Outlook Express, LiveMail, Thunderbird). Are you reading your e-mail on the same computer that can't print Word documents?
If yes, one thing to try is to change the font on the Word document. For some reason, certain fonts just do not work. (Most often it is an issue with a document (or template) created on a different computer (or before upgrading the OS) and the font info gets scrambled in the transfer.) Just select all (control-A or Edit, Select All) and choose a new font. If the document has multiple fonts, do not use select all but highlight the sections separately and change the font.
If it is a different computer, check that the network is active and that all the correct drivers are installed. (One thing to check is a Universal Print Driver (UPD) software needs both the 32 and 64 bit drivers if the network has a mix of OS's. This comes up when the printer is attached to one computer and it serves as the print server.)
try adding printer and browsing network for printer, it should see the host and printer and add using correct network path, if you don't see host computer "print server" then you aren't on correct network path
Have you configured your home network yet? This must be done first, and then you can connect to the printer. I have recently provided a solution to first configure a home network, then connect to a printer. Here's the link to that post: http://www.fixya.com/support/t2061590-2_computers_1_hp_printer_am_trying
Please let me know if this helps, and rate my solution ;)
directly hooking the printer to mac and windows computer are you getting bandings still? interesting issue... we will isolate it first by trying to hook printer directly to both computer, if its printing fine when directly connected, then there is something on the application or communication process. try printing a different document using same application when on the network and try printing from different application as well. update me afterwards..
Sounds like your machine is using DHCP, not a static IP address?
Print your network settings from the Printer, then try to Ping from a computer on the network.
Check the Network setting of the machine, make sure it is set to a fixed (static) IP Address.
If this is the problem, you can go into your PC printers port and change the port to the reassigned IP Address of the machine.
If you reinstall the drivers then you will have this installed twice, one will work one will not, so delete it from the printers folder before you reinstall before you reinstall
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