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Re: THE CONTROL LOCK IS ON
"F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.
Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:
- Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins. - Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well. - Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed. - Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front). - Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.
In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.
NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.
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The F11 fault code indicates a serial communication error between the Machine Control board and the Motor Control board. This can be caused by several different problems.
A failed Machine Control board could be failing to provide the Motor Control board with proper voltage. If this is causing the F11 code, then the Machine Control board would need to be replaced.
The Machine Control board could also be failing to supply proper voltage to the door lock assembly. The Machine Control board would need to be replaced for this failure as well.
Voltage flows from the Machine Control board to the Door Lock Assembly. The Door Lock then energizes and closes the Door Lock MAIN Switch. Voltage flows out of the Door Lock Main Switch to the Motor Control board. So if you have power into the Door Lock Assembly but not out of the Main Door Lock Switch, it will give you an F11. If so, you will need to replace the Door Lock Assembly.
You could have a bad Motor Control board that is causing this failure. A bad wiring connection between the Motor Control board and the Machine Control board could also cause this fault code. A bad wiring connection between the Motor Control board and the drive motor is also a possible failure. A failed drive motor could also cause the F11.
With so many possible causes for this failure, I recommend calling a service technician to diagnose and repair the problem in your washer. If you are able to unplug the washer and check the wiring connections, you may be able to find a loose wire harness connection that is causing the problem. Much of the diagnosis for the potential problems noted above requires live voltage checks. I do not recommend conducting these types of checks yourself. Unless you want to take a chance and replace the Machine Control board and the Door Lock Assembly,
What the F11 means per the Manfactures service manual says "Serial Communaction Error" to put that in simple terms it says the main control board isn't talking to the motor control board. What would need to checked when the F11 code is displayed is for good tight wire connection on all the wiring harnesses between the main and motor control boards, if all the wiring plugs fit tight onto both control board while i hardly advise this and belive in the you can do it byself spirit it , but call for service so the operation of both control boards can be checked to see which on has failed.
are you hearing a clicking sound and possible f11 as well with the FDL?
DL means door lock failure but if you are hearing a clicking sound that is comeing from the back of the unit toward the center rear that is your control board.
inspect your door lock first
at the top of the door lock you should see a button that you can press in and out is it still there?
if yes you have a bad control board
let me know how it goes
F11 appears to be a Serial Communication error (a digital signal problem between the motor, motor control unit, and the central control unit). Look for loose connectors on each of these items. The wiring harness may be at fault, or any of the above devices (sounds expensive). Good luck!
A Door Lock Error occurs if the door cannot be locked. It will try to lock it 6 times before displaying the error.
• Door Lock Mechanism broken or removed from the Door • Check Door Lock/Switch Assembly • Check the wire harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU) • Door Lock/Switch Assembly Failure
Replace failed component.((Which will be a failed door lock assembly in this case))
dL= Door Lock Error
A Door Lock Error occurs if the door cannot be unlocked. It will try to lock it 6 times before displaying the error. -Door Lock Mechanism broken or removed from the Door -Check Door Lock/Switch Assembly -Check the wire harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU) -Door Lock/Switch Assembly Failure
F11=Serial Communication Error
Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU) Check the Drive system for any worn or failed components Check MCU Check CCU Check Motor Check Wire Harness
usually if this is a kenmore frontloader f11 is a communication error between the door lock and the ccu board. usually you'll hear a clicking sound before it fails. If so you need a central electric board. It is located directly under the top lid in the back. you can't miss it it's the only thing that has a lot of wires going to it.