Question about Creative Labs Zen Touch MP3 Player

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Creative zen mp3 help please

The vista computer is not reconising it. I cant down load music or access the creative zen touch mp3 player.

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You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

Posted on Apr 02, 2008

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Posted on Jan 02, 2017

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Software for Creative Zen Touch


all you have to do is download mediamonkey and u should be fine! download.com btw and site to get any song u want is 4shared.com

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Hi There


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down load the new red button firmware from the creative site and load it onto the player, this should format the whole thing, you will lose your music though

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1 Answer

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you should not have had to install anything for the Zen to work on Vista. If you have installed any Creative software, remove it. Reboot, plug your player in, open Device Manager, and remove the device that shows up representing your player (completely uninstall it). Reboot again, and plug in your player. It should be recognized now.

If that still doesn't work, then boot your player into Recovery Mode, and perform both a Disk Cleanup and a Reformat. Reboot the player and try plugging it in again.
if it still doesn't try another computer and upload the latest firmware to it and then try it on your pc after firmware is loaded

Jan 13, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Computer won't recdonsie my zen touch


· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.
· go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

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Says it's not docked, but it it is


Is your hardrive ok chceck it by listening to it and if you hear a clicking sound then its stuffed. Try reinstalling the CD that came with it and then reload the firware it soud work.

Jun 15, 2006 | Creative Labs Zen Touch MP3 Player

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