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Posted on Apr 02, 2008
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Creative zen mp3 help please

The vista computer is not reconising it. I cant down load music or access the creative zen touch mp3 player.

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  • Contributor 65 Answers
  • Posted on Apr 02, 2008
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Joined: Apr 01, 2008
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You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

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1helpful
1answer

Cant down load music from my computer i have try everything posib
Hi

please make sure the song from the cd is mp3 format or else if not mp3 you need to convert it to mp3 format before you download it to your unit.

Thanks!
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Jul 08, 2009 • Creative Labs Zen MicroPhoto MP3 Player
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Software for Creative Zen Touch
all you have to do is download mediamonkey and u should be fine! download.com btw and site to get any song u want is 4shared.com
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Jul 03, 2009 • Creative Labs Zen Touch MP3 Player
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How can i install my creative micro zen
if your pc reconises the zen ,then your there already,, bring up the the zen on the screen,click on browse your media,,then minimize the window,.then open up your music folder and minimize that window,, then u can drop n drag your music in 2 the zen,,or u can load a cd in2 your pc,, and a window pop up should appear, ,saying rip cd in,,, u click on creative,, then follow instructions,, hope that helps
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Dec 15, 2008 • Creative Labs Zen Micro MP3 Player
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Hi There
my zen mp3 went dead
i was downloading from the computer and it went dead
won't even turn on now
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Aug 14, 2008 • Creative Labs Zen Touch MP3 Player
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Cannot install cd software into my HP laptop with Windows Vista Home Premium.
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May 04, 2008 • Creative Labs Zen Touch MP3 Player
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Will not scroll up and music library will not connect to my computer
down load the new red button firmware from the creative site and load it onto the player, this should format the whole thing, you will lose your music though
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Apr 12, 2008 • Creative Labs Zen Touch MP3 Player
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Creative vision m
you should not have had to install anything for the Zen to work on Vista. If you have installed any Creative software, remove it. Reboot, plug your player in, open Device Manager, and remove the device that shows up representing your player (completely uninstall it). Reboot again, and plug in your player. It should be recognized now.

If that still doesn't work, then boot your player into Recovery Mode, and perform both a Disk Cleanup and a Reformat. Reboot the player and try plugging it in again.
if it still doesn't try another computer and upload the latest firmware to it and then try it on your pc after firmware is loaded
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Jan 13, 2008 • Creative Labs Zen Touch MP3 Player
0helpful
1answer

Computer won't recdonsie my zen touch
· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.
· go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them
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Nov 02, 2007 • Creative Labs Zen Touch MP3 Player
0helpful
1answer

Creative Zen Touch says device is full
did you do a format? from the Zen
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Jan 11, 2007 • Creative Labs Zen Touch MP3 Player
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Says it's not docked, but it it is
Is your hardrive ok chceck it by listening to it and if you hear a clicking sound then its stuffed. Try reinstalling the CD that came with it and then reload the firware it soud work.
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Jun 15, 2006 • Creative Labs Zen Touch MP3 Player
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