When turn on printer, the ink carrier hits the other end of printer then says clear jam. The carrier hits the end very hard and it opens the ink trays

Turn the printer off and unplug it from the wall. Press and hold the power button for sixty seconds. Open the top of the printer to make the ink cartridge carrier accessible. Grab the ink cartridge carrier with your hand and slowly move it back and forth until it moves freely. Then plug the printer back in and turn it on. That should solve your issue.

Is it an ink cartridge jam

Please follow steps below : STEP: Disconnect and Reconnect the Printer Power Supply
Unplug the power cord from the wall socket. Disconnect the power supply from the back of the printer.

Wait 15 seconds.


Reconnect the power supply to the back of the printer.


Plug the power cord back into the wall socket


STEP: Raise and Lower the Scanner Assembly on the Printer


Lift the lid of the scanner until the locking bar catches to move the ink cartridge carrier to the center position.


Release the locking bar and close the scanner assembly.


If the ink cartridge carrier fails to center, repeat steps 1 and 2


Scanner Assembly Open but Without the Cartridge Carrier Centering


STEP: Check to See if the Ink Carrier Latches Are Open


Open the printer.


Check inside the printer to see if the cartridge carrier latches that hold the ink cartridges down have popped open.


Close the carrier latches


STEP: Remove any Torn or Stuck Pieces of Paper from the Input Tray and Output Tray


Disconnect the power brick from the back of the printer.


Lift the scanner unit.


Look down inside the printer and remove any torn or stuck paper from the input or output tray by pulling firmly.


Close the scanner unit.


Reconnect the power brick to the back of the printer


STEP: Clear Obstructions From the Input Tray


STEP: Fan the Paper


Grasp the **** of paper at one end (Figure 1).


Place your thumb on top of the opposite end of the paper and fan the paper like a deck of cards.


Flex the paper back and forth, and then fan it.


Straighten the edges of the stack on a level surface.


Top of Form 1


Bottom of Form 1


Additional Information


It is quite possible for objects such as pens, pencils, paperclips, and other small items to fall into the paper input tray causing paper jams to occur. Follow the below steps to try and clear any obstructions that may have fallen into the printer.


Caution:


The next steps involve lifting the printer and turning it upside down. Only perform these steps if you are willing and able to do so.


Remove all paper from the input tray.


Unplug the power brick from the back of the printer.


Unplug the USB cable from the back of the printer.


Lift the printer up and turn it upside down.


Caution:


Make sure that you are holding onto the scan bed to prevent it from falling open when the printer is turned upside down.


Tilt the printer from side to side while it is upside down to see if any obstructions fall from the input tray.

The carrier Jam message refers to your ink cartridge housing, belt and primer buckets. The problem is usually either paper stuck in the belt, or a sticky head primer. The print heads eventually get stuck to the rubber primer stoppers to the right or left of your printers hidden area.

Open the door to your printer the same as you would when replacing your Ink Cartridges. The printer ink carriage should immediately slide over to the middle. If it doesn't, you just found your problem. This also applies if the heads try to move to the center and fail. You will have to work them loose from the primer and slide the heads over to get to the primers. Clean those with windex or something non petroleum based. Alcohol will soften and weaken the primers rubber heads, so avoid using it.

The final cause will be a dry guide rod.
This is usually very shiny and chrome plated, and can be cleaned easily. Use alcohol on the rod, then lubricate with Vaseline, applying a very thin even layer.

In rare cases your belt could be broken, but this is very unlikely.
If it is, you won't need help finding it. The end will be dangling and obvious when you open the top.

This is what my printer did when it kicked of the 14" plastic strip inside the printer(see posts referring to strip). Look inside for a loose, quarter inch wide and 14" long plastic strip with slots on the end. Let me know if you solve this.

There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip




Correct position of Encoder strip




Hope it should fix the issue.

Well, I'm not too happy that the only response I got was solicitation for the Premium Assistance Plan.

Figuring that the printer had pretty much died, I allowed my husband, Mr. Fix-It, to give it a try. He simply pushed up on the front end of the ink carrier and slid it into the opening. This allowed him to get at the cartridges and push gently down on the new cartridge I'd installed. It had not been seated completely. Works fine now.

I'd be curious to know why I found a huge ink spot under the printer. It has probably been there for quite some time, as I usually just dust around things rather than move them.

This morning I replaced the cartridges in the Dell 942 printer, they jammed to the left which made a loud grinding noise and the cartridge jam error came on.

I solved the problem by turning the printer on with the top up which moved the cartridges to the right a little so I could reach back, push one down a little manually which freed them to move over to the middle.

ink cartridge jam

STEP: Disconnect and Reconnect the Printer Power Supply
Unplug the power cord from the wall socket.
Disconnect the power supply from the back of the printer.
Wait 15 seconds.
Reconnect the power supply to the back of the printer.
Plug the power cord back into the wall socket

STEP: Raise and Lower the Scanner Assembly on the Printer
Lift the lid of the scanner until the locking bar catches to move the ink cartridge carrier to the center position.
Release the locking bar and close the scanner assembly.
If the ink cartridge carrier fails to center, repeat steps 1 and 2
Scanner Assembly Open but Without the Cartridge Carrier Centering
STEP: Check to See if the Ink Carrier Latches Are Open
Open the printer.
Check inside the printer to see if the cartridge carrier latches that hold the ink cartridges down have popped open.
Close the carrier latches
STEP: Remove any Torn or Stuck Pieces of Paper from the Input Tray and Output Tray
Disconnect the power brick from the back of the printer.
Lift the scanner unit.
Look down inside the printer and remove any torn or stuck paper from the input or output tray by pulling firmly.
Close the scanner unit.
Reconnect the power brick to the back of the printer
STEP: Clear Obstructions From the Input Tray
STEP: Fan the Paper
Grasp the ream of paper at one end (Figure 1).
Place your thumb on top of the opposite end of the paper and fan the paper like a deck of cards.
Flex the paper back and forth, and then fan it.
Straighten the edges of the stack on a level surface.
Top of Form 1
Bottom of Form 1
Additional Information
It is quite possible for objects such as pens, pencils, paperclips, and other small items to fall into the paper input tray causing paper jams to occur. Follow the below steps to try and clear any obstructions that may have fallen into the printer.

Caution:
The next steps involve lifting the printer and turning it upside down. Only perform these steps if you are willing and able to do so.

Remove all paper from the input tray.
Unplug the power brick from the back of the printer.
Unplug the USB cable from the back of the printer.
Lift the printer up and turn it upside down.

Caution:
Make sure that you are holding onto the scan bed to prevent it from falling open when the printer is turned upside down.
Tilt the printer from side to side while it is upside down to see if any obstructions fall from the input tray.

I was able to fix this issue on my all-in-one 944 printer. What happened was that one of the ink cartridge lids had popped open. The hard part was that the carrier was stuck on the far left side, and I wasn't able to pull it over for easer access. However, I was able to fit a finger in and push the cartridge back down. Then when I turned the printer back on the error went away.

Hope this helps

I just found that one of the little feeder rollers (??) on the roller bar has jumped out and is sitting (still attached by its spring) on top of the roller bar. I reckon that's curtains for the printer. Am I right or is it repairable?