Question about Lexmark X5150 All-In-One InkJet Printer

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Cartridge stall when I send anything to the printer it gives me this message and tells me to turn off, check to make sure the cartridges are set in and that the top is snapped down. Everything is fine but it still stops printing 1/2 way through the print.....

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  • rcmaring Feb 21, 2008

    I chatted with a lexmark person and they gave me instructions for cleaning the strip in the back of the printer. This did nothing, still hardware error 0502 and cartridges stalled on left side of the printer.

    I decided that I had this printer for 4 years and I paid $80 for it so it is now a disposable product. I purchased a new HP all in one printer for $200 with a easy rebate of $100. Hope this printer lasts for 4 years!!!!

  • Mlicho Jul 07, 2008

    I am also getting a hardware error 0502 on Lexmark X5150.

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I have a lexmark x5150 printer, scanner, copier, and fax machine. I keep getting the message: hardware error 0502. The cartridges are stalled on the left side and the printer won't do anything. Can someone help me??

Posted on Feb 21, 2008

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HP printer all-in-one model2410xphotosnart keeps giving me the message to remove and check print cartridges which I have done and both are full. Will not stop blinking and when trying to print makes...


Welcome to Fixya

This means the the printer cannot determine which cartridge is causing the error. Make sure that you are using original HP cartridges.

Please see troubleshooting procedure below:
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts. Click here to see how.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.
  3. If replacing cartridges fails to correct the problem, click the link at the top of this page to contact HP.
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If you send me an e-mail, I can send you a service manual for a Canon Pixma iP1500. Manual is the same for both printers. I can also send you the software service tool. I have both, as I have a Canon iP1500 printer (cheap ink cartridges).
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follow the steps provided below

  1. Turn off the product by pressing the On button.
  2. Unplug the power cord from the back of the product.
  3. Plug the power cord back into the product.
    1. Turn on the product by pressing the On button.
    NOTE: Sometimes Ink System Failures cause a carriage stall when the power to the printer is cycled. If the Ink System Failure requires the product to be returned, there is no need to resolve carriage stall issues with the product.

  • If you have completed all the steps listed above and are still experiencing a problem, service the product.

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    I logged into Lexmark's web site and checked their printer support page. It said that if you get error message 1203 your ink cartridge has leaked fluid. In order to find the right cartridge, do the following. Remove both ink cartridges, put in one, turn off the printer, turn it back on and if you get the message 1203 that's the cartridge with the problem. I did not get that message. I turned off the printer, put in the other cartridge, and turned it back on. Sure enough, I got the 1203 message again. (I had cleaned the wrong cartridge before). I removed the leaky cartridge, cleaneded it (making sure I did not leave any residue) and put it back in the printer. It worked!

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    Hp psc2410xi


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    1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
    2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
      • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
        1. Clean the color cartridge contacts.
        2. Reinsert the color cartridge into the carriage and close the blue latch.
        3. Close the printer and wait 10 to 15 seconds.
        4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
      OR
      • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
        1. Reinsert the color cartridge.
        2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
        3. Clean the black or photo cartridge contacts.
        4. Reinsert the black or photo cartridge.
        5. Close the printer and wait 10 to 15 seconds.
        6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

    1. Remove and then reinsert the cartridge indicated in the error message.
    2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
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    Noticed you message while searching for answers to repairing another Lexmark printer. You probably already have the answers by now but here is what the manual says.

    Hardware Error: 1200

    The All-In-One is stalled.

    1. Press Power to turn off your all-in one.

    2. Unplug your all-in-one fro the wall outlet.

    3 Check for paper jams.

    4 Plug in your all-in-one

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    The cartridge carrier is jammed.

    1. Turn off you all-in-one

    2. Unplug the all-in-one form the wall outlet.

    3. Open the control panel.

    4 Open the cartridge access door

    5. Make sure the cartridges are snapped in place in the carrier.

    6. Check for objects obstructing the carrier.

    7. Plug in your all-on-one

    8. Press power to turn your all-in-one back on.

    Hope this resolves your issues.

    The ultimate fix for this problem is to give your Lemark and Dell printers to people that you really dislike. Let them live with the frustration. Then buy yourself a Hewlett Packard, Canon, or Epson printer. Check the cost of the cartridges for each brand prior to making a purchase. Purchase the printer with the least expensive cartridges and one that will take the generic (compatible) cartridges available in retail stores and refill stores. My personal favorite are the Epsons. They print excellent colors and are very affordable to own, and most important, operate.




    Let me know if it works?

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