Wrong cartridge error on canon smartbase 390 - Canon SmartBase MP390 All-In-One InkJet Printer

I guess you are trying to use a compatible cartridge thats not compatible. Try a genuine canon cartridge if you can still get one, to prove if its a machine or cartridge problem.

Clean the print head/cartridge with Isopropol Alcohol (rubbing alcohol)and Q-Tips, The nozzles, the contacts and all the excess ink that had acummulated around the nozzles. The error message should clear.Run through all the maintenance checks and alignments. If this does not fix it, the print head needs to be replaced about $45-$60 from Canon.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Try to remove all ink cartridges, then remove the print head, clean the contacts on carriage with piece of cotton and little alcohol then put all back again.If this not help replace the print head.It's part number is QY6-0037-000.

I am having the same problem. May I ask if you firgured out what was wrong with yours?

with machine switched on ok hold down the stop reset button for 10 seconds it will bypass the sensor and should be fine. happpy printing
Canon Tech

yes you can download it from here http://driverscollection.com/?H=SmartBase%20MP390&By=Canon click the link directly.

can you help my printer canon smartbase mp390 not working gives notice check printer ##343

Do 5 deep print head cleanings

Hello Dear,
You can surely download it from the Canon Web Site
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=9722#DownloadDetailAct

Warm Regards,
Manoj Joseph
+91 9352008418

I'm not familiar with your particular model... but have you made sure the electrical contacts on both the printer and cartridge are clean (assuming there are such)? Sometimes these contacts get dirty or covered with ink. Try using a cotton swab dipped in rubbing alcohol or electrical contact cleaner (Chemtronics Tun-0-Wash or similiar). This may not be your problem, but it is worth a shot.