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I bought this dyson vacuum cleaner 10 months ago and the roller has not worked for the last two months. Can I return it for a new one?

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The answer to this may depend on what country you live in. Within the first year (which yours is) you should be entitled to either free repair or replacement, provided the problem is not self-inflicted. If you live in a country that has a free Dyson help-line, I suggest you try phoning there first. If your problem's not resolved, go back to wherever you bought the machine.

Posted on Sep 30, 2009

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Posted on Jan 02, 2017

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I have a dyson vacuum cleaner and the and the brush roller will not turn so all it will pick up is what it can suck up.the roller is clean


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuum's belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jul 24, 2017 | Dyson Vacuums

1 Answer

The brushes are not turning


Hey, this is Jeremy with Crucial Vacuum,

There are 3 potential reasons as to why your Dyson DC41 roller brush is not working:

1) The brush bar may be blocked by debris that was picked up by the vacuum. To remove the blockage, switch your vacuum 'OFF' and unplug before proceeding. Then, lay the vacuum down and try to remove anything that is lodged in the roller brush. If you still cannot clear the obstruction, you may need to remove the base plate to gain better access to the bar.

2) The roller brush may be set in a position that is too low for the type of surface that you are working on. Vacuums have different recommended heights when working on carpets and hardwoods. Try switching the brush "on" or "off" based on what type of surface you are working on.

3) If the vacuum cleaner brush is not spinning the belt might be broken, stretched out too much, or might have fallen off. Check the belt and replace if needed.
You can purchase replacement parts for Dyson direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Mar 21, 2014 | Dyson Dc 41 Ball

1 Answer

I put a new battery in my 5 year old Dyson DC16, after a couple minutes in the charger the vacuum turned itself on and ran until the motor (circuit board) burned up. I bought a new Dyson motor assembly...


Hi there,

Sorry to hear you're having difficulties with your DC16. Although your cleaner will no longer be under its original 2 year warranty, the new motor assembly would be covered by a 12 month warranty if you purchased it directly from Dyson. As long as the cleaner has been used in accordance with the terms and conditions described in the manual, we should be able to replace this for you.

Alternatively, we could arrange to have the cleaner returned to us for further inspection.

In either case, please get in touch with us directly so we can discuss the issue further. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. We look forward to hearing from you.

Kind regards,

Jack
Dyson Customer Service

Jul 31, 2011 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

I have a dyson roller ball vacuum cleaner DC25. The brush will not turn when I am running the machine. It turns manually' Wally from San Antonio


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jan 29, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Non working roller brush on dyson dc25 vacuum cleaner


Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner is pulsating off and on. First, it can be due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jun 08, 2010 | Dyson DC25 All Floors Bagless Upright...

2 Answers

The brush does not rotate for cleaning rugs.


have you tried pusing in the little red buton on the side of the brushes cos if thats out they wont work

Jun 05, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

Brush bar is scratching hardwood floors. It seems too low!


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller is not working properly. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Mar 31, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Bissell Lift OfF Brush Roller Stops Rotating


They make the worst machines, the rollers are cheap and they make it so you cant take them apart to clean them. You don't want a dyson either, they aren't any better for pets. With all that hardwood floors you should get a good canister vacuum, sebo and miele are the best.

Aug 24, 2009 | Bissell Lift-Off(R) Revolution(R) Turbo...

1 Answer

Not working


If only 2 months old, take it for repair as it is under warranty.

Mar 28, 2008 | Dyson DC18 all floors Bagless Upright...

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