ADF not working and All In One cannot be found.

Hello Meg,
To troubleshoot your scanner issue, yuo are advised to perform the steps provided below:
1.Remove all documents from the ADF paper chute.
2.Open the ADF while pressing down the ADF open lever. If your has the imprinter option attached, please open the imprinter and then open the ADF.
3.Remove the jammed papers from the ADF.
4.Close the ADF pushing the center part of the ADF carefully.
If document jams occur frequently, then please check the followings:
1. Do the documents satisfy paper specification?
2. Have the documents been jogged?
• Align the edge of documents for stable paper feeding.
• Remove documents with crease or dog-ear.
• Scanning different width of documents may cause skew and result in paper jam.
3. Are Chuter Unit (ADF paper chute),Guide P ASSY (Sheet guide), Feed roller cover (plate guide) and Brake roller cover installed correctly?
4. Clean the Feed rollers, Eject rollers,Plastic rollers, glass surface and paper feeding surface, and see if the error is resolved.
5. Check the consumable counter from the TWAIN driver screen. When the counter exceeds the values, replace Pick roller or Brake roller see if the error is resolved.
6. If the issue still persists, then you are recommended to contact the nearest Fujitsu service center for further assistance.
Hope the above information is helpful.
Thanks & regards,
ScanCare

Videos of how to resolve ADF issues:

Clean ADF unit:

You might have paper stuck in the ADF. Check the ADF by doing the following: try using it for copies and see where it stops. If it stops at the very beginning it might mean bad feed rollers. Take out your feed rollers and clean them with rubbing alcohol and then dry them. If it stops deeper in the document feeder then there is either a paper clip or ripped paper blocking its path.

ADF AND COPIER PARTS AND SUPPLIES

I’m happy to assist further over the phone at https://www.6ya.com/expert/norman_d2fa496dce30c65d

You can load up to 30 sheets of plain paper in the Artisan 800 ADF. If the ADF doesn't feed the paper, check the following.

1. Make sure that you are loading plain paper only without a holes. 3-hole punched paper is not supported by this printer.

2. Load paper not exceed 30 sheets.

3. Open the ADF and check for any jammed paper or foreign object that is blocking the paper feeding path.

4. Check if the BIG GREEN ADF indicator is lit when you load paper in the ADF.

If the issue persists, your printer will require service. You can contact the Epson for warranty if your printer still under warranty. If your warranty expires, look for an a service center that can repair your printer.

Doc jam error usually means a jam in the adf (auto doc feed) when feeding a fax or doc to copy.

The most common reason brother mfc,s of this configuration have doc feed issues is believe it or not the hinge that operates the lid/adf, specifically the left side one (looking from the front). Inside the hinge there are two springs exerting tremendous force on the hinge (that enables the lid to stay up by itself) however this force eventually slowly breaks the fulcrum point of the hinge which leads to the lid not closing properly which means a sensor under the lid does not activate properly resulting in the adf stopping and resulting in the machine registering a jam. the difference between the sensor activating or not can be as little as a millimeter and is not often disernable. the hinge needs replacing by a techo.

the other reason could be you just have dirty adf feed rollers, clean them with a cotton rag dipped in metho, open the adf lid and give the rollers a scrub. the rollers should have 'tread' on them similar to a tyre, if not they are worn and need replacing.

One other possibility is there may be a paper fragment left over from a jam removal still caught in the paper path and activating a sensor activator that tells the machine paper is coming or going. most commonly in the section where the paper is looping on its return journey back out of the adf, open the adf lid, have a look with a torch and see how you go.

Regards, Andrew.

I think you have a paper jam or some other tiny objects like a paper clip or the like blocking the ADF(Automatic Document Feeder) roller. You should open your ADF and check for anything obstructing the roller. If you see something just pull it off close the ADF and turn on the printer.

Good luck,
Sai.

There should be a button with settings on it.....ie: 2 sided, collate, etc. There should be an option to change paper settings.......or just clear the whole menu, and go to default to reset the rollers.

You have an ADF paper feed problem, try taking some rubbing alchoial and clean the ADF paper feed tires, This helps the paper to feed into the scanner unit so the fax can be sent. I have also seen part of the ADF feed unit broken.
Does the paper feed in but not transmitt out?

If the machine sees the ADF ( auto document feeder) but does not feed the paper? Does it try to feed the paper? Does it pull the paper is a little and jam? If the machine sees the ADF and it starts to feed the paper but jams --- clean the feed rollers/ tires with rubber restorer or a high alcohol base cleaner. Also a mylar could be pulled into the paper path blocking the feeding of the paper. Take a thin piece of cardboard ( like the devider in a case of pop) and slide the cardboard about 3- 6 inches into the feed just past the feed roller. Gently pull back out and try to feed paper again. If those do not work and the machine does see the ADF, you may need switch, sensor, actuator or feed motor.

Like a worn running shoes, the paper feed roller of the Automatic Document Feeder (ADF) have lost it's traction and has to be replaced or cleaned. Paper just slids and doesn't picked up properly without that little push. Professional servicers use a cleaner specifically designed for rubber rollers. However, YOU CAN get extra miles on it by dabbing a Q-tip in warm water and cleaning the paper feed roller on the ADF. Like all eletrical devices, the unit has to be turned off and unplugged before working on it. Take all precationary measures and goodluck.