I got a Paper Jam message while trying to print on Avery business card paper. Pulled back the jammed paper by reaching into the tray. Tried printing again, Jammed again. Removed the Jam Clear Cover in back; nothing there. Consulted with JustAnswer.com who also advised turning the unit upside down and shaking it. Didn't solve problem. The panel keeps running it "Paper Jam" scroll. And the unit cannot be turned off. JustAnswer suggested that there might be a problem with the printer's paper sensor. Thank you.

Be sure the dor sensor is correct

The error means you have a paper jam or one of the sensors is incorrectly reading a paper jam. Unplug the unit and check all areas for a jam. Remove the back Jam Clear Cover and check inside there. Remove the Paper Tray and check that area and check if the PE actuator is in place behind the paper tray. Lift the scanner flatbed unit and check inside the print carriage area. Look for scraps of paper at the sides of the platen. These scraps that may be soaked with ink and difficult to see. You may need to move the print head to see both sides.

If the PE actuator is missing, contact Brother for a replacement. Put in the replacement if needed.

Close the scanner unit, replace the clear jam cover (put it on correctly) and replace the paper tray. Plug in and turn on the printer and see if the message clears. If it doesn't clear, access the Ink or Ink Management menu (either directly by a single key or through the menus). Do a test print for Print Quality (Color). If the quality is good, press 1, the up arrow or + key to select Yes. Then press the Stop/Exit button. If the print quality is poor, clean the print head.

If the jam message occurs again, check for more scraps of paper inside the unit as above. Make sure your paper meets the specifications for the printer and isn't getting excessively humid. (Paper will pick up moisture from the atmosphere so keep only the needed amount in open reams or the paper tray.) Fan the paper in the tray and then return it to the paper tray. Make sure the paper is flat in the tray and that the guides are just touching the edge of the paper.

If it still doesn't clear, the unit needs service.

I hope this helps.

Cindy Wells

hi

1. 1
Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis.
2. Step 2
Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.
3. Step 3
Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.
4. Step 4
Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine.
5. Step 5
Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.
6. Step 6
Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam.
7. Step 7
Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

Have you tried cleaning the paper feed roller(s)? Either soap & water OR isopropyl alchohol with a cotton ball will do, just make sure the rollers are dry before trying to print again, otherwise damage to imaging unit (drum/toner unit) could occurr. If the printer doesn't feed in the first place, the printer thinks it has a jammed paper, thus opening paper tray and front cover resets misfeed/ jam condition. Let me know your progress....Tim

Try placing the business card sheet in the main paper bin instead of the manual feed or adjusting the print orientation from Portrait to Landscape or vice versa.

For this and any other print jam problems try this;
Open the scan bed tray and push down the button at the front (scan bed tray open switch)
I found if your print jam occurs and you go through this procedure, the jam clears itself.
With the tray still up and switch held down, try and print something.
See how far the paper goes through the print cycle before jamming. If it jams when it reaches the print head...clean under the print head and try again.

Hope this helps

I looked up the user guide at Dell's website and looked up printing cards.

The print side of the cards faces down.

The cards are centered on the paper exit tray.

You select Automatic, Normal, or Photo print quality.

Apparently you need to feed the card stock one page at a time into the printer on TOP of the paper exit try (The card stock will feed in from above the normal paper load try [remove paper from the paper tray] and once printed come back to the same spot.

When you say TOP TRAY, do you mean a paper drawer, or the BYPASS TRAY? If the labels won't feed into the bypass but bond paper does, check to see if your labels are made for inkjet printers. Go to www.avery.com and contact Avery customer support to see what product they recommend for your MFC. Labels made for plain paper printers sometimes do not work for inkjets, and vice-a-versa.

duplex area related jam in other printers. is problem only occurring in tray 1. If so, there is a problem with the tray. If it's happening from tray 1 and tray 2, replace try replacing transfer belt.

There is a part of the printer that looks like a roller (sorry I can't remember the name now) but you may know it. It rolls over the papers to pick one at a time and forward that to the printing segment. If you can reach it, try (gently) to adjust it into place (or normal position). It probably rotated half cycle or so when you forced the paper out. It needs to complete the cycle in order to tell that there is paper. I am using experience from laser printers so bear with me. But that's what usually causes such problems after **** occassions.