Brother MFC - Recent Questions, Troubleshooting & Support


Unplugging and leaving the printer powered down for ten to fifteen seconds can work wonders. Try it; you might like it.

Brother MFC... | Answered 3 days ago


i have brother dcp 6690cw and it said unable clean 46 i want solution for this
thank you so much

Brother MFC... | Answered 3 days ago


try cleaning the paper feed roller with isopropal alcahol

Brother... | Answered on May 18, 2019


YOU HAVE TO RESET.
TURN OFF THEN PRESS THE STOP /CLEAR BUTTOM THEN TURN ON KEEP PRESS ABOUT 10 SECOND THEN IT WORK .

Brother MFC-8440... | Answered on May 17, 2019


If you look at the Brother you will find a trouble shooting guide for your machine.

In the guide, for the error you quote Brothers guidance is to check for a stuck piece paper, however it also states that if the print head is hard over to one side (righthand side if memory serves me correct), then to contact Brother. If you do so, Brother will tell you it needs to be serviced by a Brother agent, which will likely cost you more than a new one !

If it isnt a stuck peice of paper, the problem is due to the fact that Brother machines excessively self-clean. Each time they self-clean a small amount of ink is dumped in to a holding tank/sponge. When a predefined number of self-clean operations have been performed, the machine refuses to print and gives the error message you have stated. Brother state that the tank/sponge must be replaced before the counter is reset.

However, there is a way of reseting the self-clean counter yourself - if you Google your model number and the error code soemwhere in the results you'll find how to do it. The only risk of doing this without changing the tank/sponge is that it will eventually overflow and leak out the bottom, but I did my Brother all in one some time ago and have had no problems yet.

Brother... | Answered on May 13, 2019


USB/PARALLEL CONNECTION USERS:
The Check Cable message generally indicates that there is a communication or connection loss between the computer and the Brother Machine. To resolve this issue perform the following steps:
PART 1: VERIFY THE CABLE CONNECTION
1. Verify that you are using the proper interface cable with your Brother machine. Brother recommends you use an interface cable that is 6 feet (2 meters) or less, directly connected from the Brother machine to an available port on your computer.
a) For USB cable users, a type A/B 1.1 or 2.0 USB cable is recommended.
b) For parallel cable users a Shielded IEEE 1284 compliant cable is recommended.
c) Other cable configurations may work, however connection loss is common. For troubleshooting purposes, do not connect your interface cable through any hubs, splitters, docking stations, or other pass-through devices.
2. Check the cable connection to the brother machine. Remove the cablefrom both the computer and the Brother machine. Leave them unplugged for a few seconds, and then reseat the cable on both ends to ensure a secure connection. For USB users, ensure the USB cable is plugged into the Brother machine's USB Port, not the LAN port if applicable.
3. Restart the Brother machine. Cycle the power off for 15 seconds, and then back on.
PART 2: VERIFY THE DRIVERS ARE INSTALLED
1. Open the Scanners and Cameras Control Panel: Click START -> (SETTINGS) -> CONTROL PANEL -> SCANNERS AND CAMERAS (Note: You may first have to click on PRINTERS AND OTHER HARDWARE or HARDWARE AND SOUND)
2. Verify that the Brother scanner is listed. If the Brother scanner is listed, continue to PART 3. If the Brother scanner is not listed, continue to PART 6 to install the driver.
PART 3: RESTART THE WINDOWS IMAGE ACQUISITION (WIA) SERVICE (WINDOWS XP/VISTA USERS ONLY)
1. On the computer, Click on START -> RUN or in the START SEARCH line.
2. Type: SERVICES.MSC and press ENTER.
3. Locate WINDOWS IMAGE ACQUISITION (WIA) Service, and double click on it.
3a. If you are not able to locate the service, this indicates and operating system issue. This service exists on all Windows XP/Vista computers. Contact your computer OEM for further support.
4. Check the STARTUP TYPE, and make sure it is set to AUTOMATIC. If itis set to anything else change it to AUTOMATIC.
5. Verify the Service Status.
a) If the Service is STARTED, press STOP, and then press START to restart the service.
b) If the Service is STOPPED press START to restart the service.
*Note: If you receive any error message while restarting the service, orare not able to start the service this indicates an operating system issue. This service controls all scanning operations. If the WIA Service is not started, you will not be able to scan from any scanner, and refer to the Computer OEM for further support.
6. Close WINDOWS IMAGE ACQUISITION (WIA) Service, and close the Services window.
7. Attempt another test scan using the SCAN button on the Brother machine. If the scan is unsuccessful, continue to PART 5.
PART 5 - APPLY THE SCANNER PATCH BrWIARegRepair.exe (WINDOWS XP/VISTA USERS ONLY)
1. While connected to the Internet, on your computer, Click on START -> RUN
2. Erase anything in the open box and type: http://209.215.81.199/download/mfc/BrWIARegRepair.exe
3. Click OK
4. Click SAVE. For the Save-In location choose DESKTOP and click SAVE again. This will save the file to the Desktop.
*NOTE: If DOWNLOAD COMPLETE appears, click CLOSE
5. Go to the Desktop and locate the zip file BrWIARegRepair
6. Click UNZIP. You will receive a message stating: 1 file unzipped successfully. Click OK and close the WinZip Self Extractor window. Thefile will automatically be extracted to a Brother folder on the desktop.
7. Go to the Desktop and locate a Brother folder. Double click the Brother folder and then double click the BrWIARegRepair.exe file in the folder.
8. When you see the following message: SETUP COMPLETED PLEASE CLICK OKAND THEN RESTART WINDOWS FOR THESE SETTINGS TO TAKE EFFECT. Code X. (NOTE: X will be 1, 2, or 3). Make a note of the code and restart your computer.
9. Once the computer restarts attempt another test scan using the SCAN button on the Brother machine. If the scan is unsuccessful, continue toPART 6.
PART 6: UNINSTALL AND REINSTALL THE BROTHER DRIVERS
Before you perform the uninstall, ensure that you have the software CD or access to the Internet to download the software needed to reinstall.
1. On the computer click on START -> (ALL) PROGRAMS -> BROTHER -> MFL-PRO SUITE -> UNINSTALL. If the software is not present continue to step 4.
2. When asked to confirm that you want to completely remove the software, click OK.
3. When the uninstall is complete, you will be prompted to restart the computer. Click YES.
4. Once the computer restarts, reinstall the software. For instructions, refer to the solution: How do I setup/install my Brother machine with a local (USB/Parallel) connection? #OR- How do I download and install my Brother machine using a local (USB/Parallel) connection?
5. Once the software has been reinstalled, attempt another test scan using the SCAN button on the Brother machine. All drivers have been reinstalled, and the issue should be resolved.

Brother... | Answered on May 09, 2019


From the Brother web site.


Description of Problem 100000018247
When I launch PC-Fax Receive Program, I receive an error stating: The Fax Receive program must be started to receive PC faxes. What can I do?pc fax rx

Description of Solution 200000023257
You may receive this error if the pc fax application is closed and you have faxes stored in the memory of the machine. To resolve this issue,you will need to print the faxes already stored in the memory of the machine. To print the faxes, please follow these steps:

1. Press the MENU key.

2. Press the UP OR DOWN ARROW key to select Fax.

3. Press the OK key to confirm your choice.

4. Press the UP OR DOWN ARROW key to select Print Fax.

5. Press OK.

6. Press the BLACK START key.

- Your Brother machine will print the stored faxes.

7. Press the STOP/EXIT key to exit the menu.

8. Once the stored faxes have been printed, click WINDOWS/START, (ALL) PROGRAMS, BROTHER, XXX-XXXX (X = MODEL NUMBER), PC-FAX RECEIVING, XXX-XXXX or RECEIVE (depending on your operating system).

9. The Brother PC-fax receiving icon will now appear in your Windows Task Tray indicating that Brother PC-Fax Receiving is active.

Brother... | Answered on May 09, 2019


The error message "Print Unable 46" is an indication that the machines ink absorbers are almost full. The ink absorbers hold liquid and dried ink after it has been purged from the print head. These absorbers can control enough ink for the expected life of the machine.

There is a possibility that this message may have occurred in error. Upgrading the firmware of the Brother machine may resolve the issue. Follow the procedure below to determine if a firmware update is required:
-if the display screen is displaying an error message, press the STOP/EXIT key to change the LCD to the main screen.
-press the # and * key at the same time. The first 2 characters on the top row will determine the ROM version.

If the ROM version is OE or greater (example: OF, OG, OH, etc), the firmware does NOT need to be upgraded. If the ROM version is OA, OB, OC or OD, follow the procedure on this link to upgrade the firmware.

If the message "Print Unable 46" continues to appear on the display the Brother machine after completing the firmware upgrade and your machine is within warranty (even if it's not under warranty you have to do the same thing), you have to take it to a Brother Authorized Service Center. http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/002600/000059/faq002659_000.html?reg=us&c=us&lang=en&prod=mfc290c_all&Cat=11

Brother... | Answered on May 07, 2019


E52 Laser Motor Unit Fault.

Brother MFC 7420... | Answered on May 07, 2019


Did you try replacing the cartridges? The accident might have damaged them.

Brother MFC... | Answered on May 06, 2019


Disabled display panel and clean pannel

Brother... | Answered on Apr 14, 2019


PRESS MENU START - + - + - + MACHINE SHOWS MAINTENANCE MODE THEN USE UP AND DOWN KEY PRESS 88 OK RV OK REVEAL OK PRESS OK THEN MACHINE AUTOMATICALLY RESTART AND AFTER THAT ALSO SET COUNTRY SETTING GO TO MAINTENANCE 74 OK ENTERR 0045 THEN PRESS START AFTER THAT OFF AND ON MACHINE AND ENJOY

Brother... | Answered on Apr 14, 2019


I do have a Brother MFC-5890 CN. Printer does not print and displays message " Unable to init.48" What are my options?

Brother... | Answered on Apr 10, 2019

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