20 Most Recent Brother MFC-8860DN Printer Questions & Answers


Hi. Here's the procedure.

1) Turn off printer
2) Press and hold menu button and turn on. Keep holding button until you see maintenance on display.
3) Press 88. This brings up parts replacement menu.
4) Press Up arrow until you see the part you replaced (laser, fuser, pf kit1, pf kit mp).
5) Press the OK button.
6) Power off and restart printer.

Brother... | Answered on Apr 22, 2018


Picking up too many pages at once. Fluff the paper and try again

Brother... | Answered on Jan 05, 2018


Go to the menu settings on the machine itself. Cycle through the options until you find the network settings. Make sure the device has network on and set the connection to DHCP on. save or back out and then restart the machine. It could also be a problem with your Cisco switch and the IP address ranges that the printer and switch have. You may need to specify an address in the printer settings to allow access through the Cisco switch.

Brother... | Answered on Nov 22, 2017


unplug the machine for 15 to 20 minutes then try again. If not then within 2 seconds hit the keys in this order:
Menu-2-8-6-4-* (star key to left of 0) this may take a couple of attempts, but you will know when you are there because the lights will start flashing.
"maint. mode" then hit:
9-1-"set
and finally 9-9-"set"
this should clear up the error message if there is not a problem with the fuser unit.

Brother... | Answered on Sep 15, 2017


Hello my friend.If you open the scanners door under the document cover is one switch that locks and unlocks the scanner.Move it to the position that shows that is unlocked.If this doesnt work it means the scanner lamp is in the park position and is stuck. You need to lean the printer away from the sheet feed side and bump it on the side. This should fix it. If it doesn't turn off the power and remove the two screws that hold the scanner lid on. Then remove the other 6 screws located under the lid on the left side while the lid is hanging from lid open sensor cable . After removing the base screws you can set the lid on the scanner again while you lift the scanner bed exposing the scan lamp mechanism. Push it a few inches in the machine and close the lid. You can do a test by powering the unit on and hold the lid open sensor button located on the bottom left of the lid. The system should initialize and bring the scan lamp back to the proper position. Turn off replace all screws and your done. If it doesn't work the first time push the scanner lamp more into the scanning area and repeat until works.

Brother... | Answered on Jan 22, 2016


get in a service technician to replace the power unit

Brother... | Answered on Nov 04, 2015


its in your settings try the brothers web site for correct settings to remove logo background.

Brother... | Answered on May 21, 2015


Open it up from the back of the machine. Try reseating the fuser first. If that does not help, then you need to replace it. Probably the ceramic fuser element is going bad? It is either not heating up fast enough or heating up too fast. If you can print test sheets, and the text is too shiny, it would be a fuser that is too hot. If you can rub the text off the test sheet, it is not fusing fast enough and there is not enough heat.

Try ebay for a fuser. They are fairly simple to replace.

Brother... | Answered on Mar 18, 2015


does your printer have no POWER when you turn it on?

I’m happy to help further over the phone at https://www.6ya.com/expert/ron_9356d26241d4cbf7

Brother... | Answered on Mar 18, 2015


search error code . Brother MFC-8860DN Printer

Brother... | Answered on Mar 18, 2015


The drum is part of the laser toner cartridge

Open the front door

Press the square button in the center of the paper receiving are, it is marked with a small triangle

Press and pull, it will open a door showing the toner cartridge

Pull out the toner cartridge

The top part is black and the bottom assembly is grey

There is a blue little latch in the right side of the cartridge

Press the latch and the toner cartridge will be release

Remove the toner cartridge.

You need to replace the grey bottom assembly with a new one

A compatible assembly, which will have a new drum, will cost around

$30 at amazon an oem around $70

Reassembly and reinstall in reverse of the disassembly
I hope this was helpful

Brother... | Answered on Mar 18, 2015


Hi there,

Below are instructions that I have found from the internet. Hope that they will help.

  • Open the front cover of the printer.
  • Hold down the Go button for 4 seconds until all the LEDs light up. Then release the Go button
  • Remove the drum unit and toner cartridge assembly.
  • Replace the drum unit and toner cartridge assembly back into the printer.
  • Close the front cover of the printer
  • Your drum unit should now be reset
  • MFC / DCP PRINTER SERIES

    1.Remove the drum unit and toner cartridge. Wait 1 or 2 minutes.
    2.Replace the drum unit and toner cartridge into printer.
    3.The error message "Change Drum Soon/Drum end soon" will continue to appear if the drum counter was not reset when you replace the drum unit.
    4.To clear this error message, you need to reset the drum counter as instructed below.
    5.Make sure that the machine is turned on.

    For MFC users: To confirm you are installing a new drum, press 1. For DCP users To confirm you are installing a new drum, press the Up Arrow key

    7.When the LCD shows Accepted, close the front cover.
    8.Your drum is now reset.

    Resetting the drum unit will not improve print quality. It only resets your drum and allows you to continue to print. You decide when to replace the drum unit not the manufacturer!

Brother... | Answered on Feb 26, 2015


Make sure it's not Upside down try pushing the red reset button ,or rotate the white gear tward the bottom. What's the model ?.

Brother... | Answered on Feb 24, 2015


Open front cover

Remove drum unit and toner cartridge assembly

Put drum unit and toner cartridge assembly back in machine, but do no close front cover.

Press Clear/Back
You will get a message "Replace Drum?"
Select Yes to confirm

Brother... | Answered on Feb 04, 2015

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