Why is my H390 headset not charging?

Hi Angie,

In this link https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/9160/p/1422,2690,5350 you will find some tips that will help you.

Regards,

Maya
Motorola Support

The headset contains a lithium ion rechargeable battery, which should be charged before using the headset for the first time.

System requirements for battery charge using USB

Personal Computer with pre-installed with any of the following operating systems and USB port:
Operating Systems (when using Windows)
Windows® 7
Home Basic / Home Premium / Professional / Ultimate
Windows Vista® (Service Pack 2 or later)
Home Basic / Home Premium / Business / Ultimate
Windows® XP (Service Pack 3 or later)
Home Edition / Professional / Media Center Edition 2004 / Media Center Edition 2005
(when using Macintosh)
Mac OS X (version.10.3 or later)

Charging the headset

1. Open the cover of the micro-USB port.

Insert the tip of your fingernail in the groove, and open the cover.

1. Connect the supplied micro-USB cable to the headset, and then connect the other end to a computer.

Make sure that you connect the plug of the micro-USB cable in the direction as shown in the illustration below.
Charging starts when the headset and the computer are connected.
Make sure that the indicator (red) lights up. Charging is completed in about 6 hours* and the indicator (red) goes off automatically.
*Time required to charge the empty battery to its full capacity
Notes

• If the headset is not used for a long time, the indicator (red) may not light up when you connect the micro-USB cable to charge the headset. In this case, do not disconnect the micro-USB cable from the headset and wait until the indicator (red) lights up.

• When you close the cover of the micro-USB port after charging the battery, push the catch at the edge (the round part) of the cover into the port compartment.

1. Catch

Tips

• If the micro-USB cable is connected to a computer while the headset is turned on, the headset will be turned off automatically.

• To charge the headset from an AC outlet, use USB Charging AC Power Adaptor* (sold separately). For details, refer to the manuals supplied with the USB Charging AC Power Adaptor.

• The headset cannot be turned on while charging the battery.

*Refer to the Reference Guide on the recommended adapter.
Caution
If the headset detects a problem while charging, the indicator (red) may turn off, although charging is not complete.
Check for the following causes:

• Ambient temperature exceeds the range of 5 °C - 35 °C (41 °F - 95 °F).

• There is a problem with the battery.

In this case, charge again within the above-mentioned temperature range. If the problem persists, consult your nearest Sony dealer.

Notes

• If the headset is not used for a long time, the battery may be quickly depleted, however, after a few recharges, the battery life will improve.

• Even if you do not intend to use the headset for a long time, charge the battery to its full capacity once every 6 months to maintain its performance.

• If the headset is not used for a long time, it may take longer to charge the battery.

• If the life of the built-in rechargeable battery drops to half the normal length, the battery should be replaced. Consult your nearest Sony dealer for replacement of the rechargeable battery.

• Avoid exposure to temperature extremes, direct sunlight, moisture, sand, dust or mechanical shock. Never leave the headset in a car parked in the sun.

• If the computer enters into hibernation mode while connected to the headset, charging will not be completed properly. Check the setting of the computer before charging. The indicator (red) will go off automatically even if the computer enters into hibernation mode. Charge the headset again in this case.

• Use the supplied micro-USB cable only, and connect directly to a computer. Charging will not be completed properly by an indirect connection, such as via a USB hub.

Usage hours

Status Approx. usage hours Communication time (including music playback time) (up to) 30 hours Standby time (up to) 200 hours The communication time will be about 15 hours when it is charged for 2 hours.
Time stated above may vary, depending on ambient temperature or conditions of use.

Checking the remaining battery

If you press the POWER button while the headset is turned on, the indicator (red) flashes. You can check the remaining battery by the number of times the indicator (red) flashes. The indicator (red) flashes immediately after the headset is turned on to indicate the remaining battery power.
Indicator (red) Status 3 times Full 2 times Mid 1 time Low (needs to charge) Note

• You cannot check the remaining battery during pairing operation.

When the battery is almost empty The indicator turns red. When the battery becomes empty, the headset sounds a beep and turns off automatically.

1. Charge the headset:Headset is charged via USB cable, the light will be red when charging. When the battery is fully charged (about 2-3 hours), the red light of the headset will turn off automatically or the red light turns blue.
2. Turn on the headset:Press the on / talk button on the headset for about 5 seconds until the blue and red flashes alternately (or blue flashes or the blue lights all the time ), now the headset is ready to be connected to the iPhone.
3. Go to Settings, and tap Bluetooth. Turn on Bluetooth.
iPhone will automatically start searching for Bluetooth devices. Tap the device in the Devices list, then follow the onscreen instructions to connect to it. After matching successfully, the blue light on the headset will flash twice per time.
4. Call: when you finish all the above steps, you are going to talk via the Bluetooth headset. When there is incoming call, press the on / talk button, you can talk with Bluetooth headset, when you want to end the call, press the on / talk button, you can end the call.
5. Turn off the headset: Press the on / talk button for 5 seconds until the red light of the headset flashes quickly for twice, then release the button, the headset will be turned off.

It should not do that so I recommend to take it to where you got it

Hi, Ephraim. The flashing red light indicates that the device is showing "low battery". It could be that the LG phone charger fits the charging port on your bluetooth headset but it is not compatible with your device. In order for you to know that it is charging, the device should show a steady red light(means charging).
Please take a look at the table reference below.
----------------------------------------------------------------------
•With the Charger Plugged In
______________________________________________________________________
•Headset Indicator Headset Status
Red-----------------------------------------------Charging (battery level less than 50% charge)
Yellow-------------------------------------------Charging (battery level more than 50% charge)
Green--------------------------------------------Charging complete
----------------------------------------------------------------------
======================================================================
======================================================================
======================================================================
----------------------------------------------------------------------
With No Charger Plugged In
__________________________
Headset Indicator Headset Status
______________________________________________________________________
Off ---------------------------------------------Power off
Three blue flashes------------------------Powering on/off
Steady blue --------------------------------Pairing/connect mode
Rapid blue/purple flashes -------------Connection successful
Quick blue flash --------------------------Incoming/outgoing call
Slow blue pulse --------------------------Connected (on a call)
Slow blue flash ---------------------------Standby (not on a call)
Slow red flash ----------------------------Idle (not connected to phone)
Slow purple pulse -----------------------Connected call muted
Steady red ---------------------------------Attempting to connect
Quick red flash ----------------------------Low battery

Note: After 20 minutes on a call or of inactivity, the light stops flashing to conserve power, but the headset remains on
----------------------------------------------------------------------

Hope that'll help you in some way.
**Please rate my post and/or leave a comment** ...Thanks...

Take it to the shop you got it EB Games or Dicksmith

Indicator Lights:
1.Headset Status Headset Indicator Light
2.Powering on Steady blue, then intermittent flashes
(changes to standby mode)
3.Powering off Red appears and goes off
4.Standby Blue intermittent flashes
5.Charging battery Red solid light. Light indicator turns off when
battery is fully charged and headset is off.
6.Low battery Triple red flashes
7.Pairing mode Blue/red alternating flashes
8.Missed call Purple flashes. Press the call control button
to cancel flashing light.
9.Incoming call Triple blue flashes when ringing.
Power on and off:
1.Turn on the headset Press and hold the call control button until the
indicator glows blue. You will hear ascending
tones.
2.Turn off the headset Press and hold the call control button until the
indicator glows red. You will hear descending
tones. When power is off, indicator stays off.
If none of this is helpful then it may be that your battery is dead, if that is the case then you will need to replace the whole headset. The battery's are not replaceable.

Good luck from Headsets Direct!

Be sure the the headset in in 'Pairing' mode.
When in pairing mode, the light should be flashing red and blue or have a steady blue.
The put most headsets in pairing mode, turn headset OFF, then hold the power button until it goes into pairing mode as discribed above.
Then you can discover it with your phone or PC. Pin (pass key) should be 0000 (4 Zeros) or try 1111, 1234, 9999

Sometimes it takes longer than two hours. Leave it plugged in overnight if you can. The indicator light should go off after fully charging.