When i hit the "vmail" button it beeps and says incoming only

There should be a voicemail/Vmail button on the phone. From there, you dial in the extension and password.

Turn My Virgin Mobile Voice Mail Off & On

Virgin Mobile is an international wireless-service provider whose parent company, Virgin Groups, Ltd., has been popularized by its eccentric billionaire owner, Richard Branson.
The Virgin Mobile phone company offers many of the same services that other cell phone companies offer, including voice mail.
Virgin Mobile calls its free voice-mail service VMAIL.
If you feel like VMAIL is more of a hindrance than a convenience, you can easily disable it in a few simple steps at no additional cost.

Turn on your phone and set it to "Standby" mode by navigating to the home screen and pressing the "End" button once without holding it for too long.
Make sure there are no applications running.
Type "#002#" into your phone's keypad.

Press the "Call/Send" button.
Your VMAIL service is now disabled.


Reinstate your VMAIL service at any time by dialing "**004*212#" and hitting the "Call/Send" button.
http://virginmobile.custhelp.com/app/answers/detail/a_id/74/~/how-to-disable-vmail

You have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

Press Speaker
Dial *6
Enter Voicemail # (will appear on screen if you hit your voicemail button)
Press Speaker again

Make the "9" into a "5"? By default Pana's VM retrieval code is 165.

Carl

Is the time and date correct on your phones?

Usually this means that the system has lost programming, and when a call rings in, the voicemail picks up. The system will need to be reprogrammed from scratch. The voicemail boxes and messages will still be there, but the phon system doesnt know where the voicemail is until its programmed.

Try pressing and holding the MUTE (CLEAR) button until the handset beeps. Then clear all incoming calls.

Are you using norstar voicemail system?

If you are and know how to get into the admin programming of it, then you go to the line programming and select the number of rings before the vmail system answers.

set the rings to "3", then the lines should ring 3 times on your phone, then on the 4th ring the vmail system will answer

i need u to help me set up the vmail on my phone

i would got into your voicemail settings and check to see if you have it set to ring once then straight to vmail.. i'm not sure how your phone is set up completely but i would assume you can adjust the amount of rings before vmail picks up.. is this phone new to you?
hope this helps..
d