Question about Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag neptune tl won't spin codes dc and uc

My washer top loader will not spin out whole cycle, it has a code of uc or dc. Fix load and it still has code, I have read that the clutch may be loose. How do you tighten or adjust the clutch? Thanks

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  • 5 more comments 
  • Anonymous Jan 19, 2009

    this worked!!! I can't believe it, THANKS!!!!! My wife was ready to throw out our machine. Saved us $1000

  • dh1200s
    dh1200s Jan 19, 2009

    I had the same problem;



    Glad it worked. Your goal was as mine to extend the service life of a $1k machine until the next issue. Turning lemons into lemonade. J



  • eric537 Mar 04, 2009

    Maytag Neptune TL error code dc12

    Just did the clutch pulley lubrication fix you recommended (I also used WD40) and it is running great. Easy repair that took about 20 minutes. Thanks for the tip you saved me hundreds of dollars in repair. I would tell anyone with the DC 12 code error to try this first before you call the repairman.

    -Cheers



  • denny021273 Mar 05, 2009

    I have the same problem and a few repairmen have told me to just buy another machine. They hypothesized that it was the mother board and the clutch and a balancing problem. I just want to wash my clothes. I have been going through this for some time now, really since it fell out of warranty. I want to know what maytag plans to do about this? It won't spin to complete the cycle.

    Signed
    MAM (Mad at Maytag)

  • Anonymous Mar 07, 2009

    Same spin problem with my Neptune TL. Somedays I just want to kick it. I've found that washing any large or heavy loads will work if you run with the "BULKY" button. I've noticed that newer models are back to a round crankable knob. I love the look, clean lines, and retro look of the TL. Too bad it has problems.

  • Anonymous Mar 16, 2009

    I think I have this problem as well. My Neptune TL stops at the spin cycle, but only intermittently. It does not drain the water and after a while gives a dc error code. If I remove the clothing it will drain and spin out. I also have to add that the seller completely mislead me five years ago about this washer and I hate it. It stinks, unless you always leave the lid open, even if you run bleach through it occasionally with hot water, it doesn't clean that well, and it tangles the clothes terribly. I have followed all Maytag's worthless advice and it makes no difference. So is the problem the clutch? I will see if I can try the fix as I would like to get a couple more years out of it, but I would never ever buy Maytag again. And by the way, when I called Maytag they were rude and unhelpful. It used to be a good company back when it was in Newton.

    Ihatemaytag.


  • Chris-Noe Dec 30, 2011

    Won't spin, dc code, 12 minutes remaining, small load with huge imbalance. The clutch is blown. It's about $160.00 online. You may be able to fix it but just buy a new one. Three failures have occured. 1st Wash water has leaked past one or all of the three seals in the bottom of the drum. 2nd The water washed the grease out of the needle bearing. NOTE; THE NEEDLE BEARING ROTATES IN ONE DIRECTION AND LOCKS IN THE OTHER. 3rd When the needle bearing fails to lock the stainless steel spring inside the clutch will become damaged. Posters have stated a little WD-40 solves the problem. This is highly doubtful. You can check for yourself by opening the clutch. The pin may be ripped out of the spring and you can put it back in and hammer bent metal straight. The problem is if the bearing slips at all under load it will break the spring again. Looking from the bottom the motor turns clockwise to wash and counter clockwise to spin. This is when the bearing locks. If the spring breaks you really won't know because the top is locked shut. The wash plates will turn but the drum will not. The seals can be replaced they are about 50 bucks. No special tools required 3/8 to remove the clutch, small screwdriver and torx to remove the wash plates (you will want to clean in there, yack) Big screwdriver to pop the balance ring off the top of the drum, look for the rachet tabs and pry it away and lift one side. 3/8 for the 4 transmission bolts. 3/8 for the drain hose. turn the front supports a quarter turn to release from the drum, disconnect the motor wires and clamp the drum comes right out. Place a towel to catch a little water from the hose You don't need to remove the water hook-ups just unplug the cord for safety. Pull the machine out far enought to lean the lid back and tie it up to the garage door track if you are already in the garage. Good Luck I did it already... can yu tell?

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  • 335 Answers

The clutch needle bearings may need to be lubed, this was my fix;

I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors in the spin cycle, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley, just follow the service manual removal steps to remove the clutch pulley. Pull the plastic cover off the clutch pulley and inspect the spring, clean/lube needle bearings and the clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries for me to get the clutch pulley to stay on after re-install and power up, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I believe I saw a posting where someone did. I just leaned the washer back to get a better reach angle, it is a tight work area. I did not want to junk 4 yr old $1k machine with out trying a fix. If you want to work on this model get the service manual, I found a link on this site, good luck!




Posted on Jan 02, 2009

  • 4 more comments 
  • dh1200s
    dh1200s Mar 05, 2009

    Posted back to eric537 of Mar 04, 2009



    Good job my friend. You saved a bit more ($1K) machine and how much did you spend for a can of WD-40. I was thinking about putting this process in the Tips & Tricks section. I’m sure so many of these machines head to the dump with a very easy fix. If only the Maytag Eng. would have place a $6 quality sealed bearing in the clutch hub. Take care ****...

  • dh1200s
    dh1200s Mar 05, 2009

    Post ack to denny021273 on Mar 05, 2009
    Do you think you or a friend could do some troubleshooting? I will try to help you if you can tolerate the down time. You are taking dc/UC errors in spin cycle correct? Let me know. Rich

  • dh1200s
    dh1200s Mar 07, 2009


    Post back to Guest on Mar 07, 2009

    I feel the tumblers in your machine are trying to rotate in spin cycle because of a clutch malfunction. If you can do the maintenance fix I discuss in this post or have a friend that can perform this it may just solve your issue. After the clutch maintenance I can wash a single pair of socks or a full load of bath towels and the machine works as designed. Prior to that maintenance fix I could only complete a wash cycle if there were no clothes in the wash basket. I will try to help you solve this and hopefully extend the service life of your machine. Look at the Service Manual page 47 and see what is involved in the clutch removal. It's not to bad just a tight work area. If you want to give it a try I can supplement the manual info. You can download the SM from this site. FAV6800A/9800A Service Manual

    Good luck, Rich.



  • dh1200s
    dh1200s Mar 17, 2009

    Hello Ihatemaytag,

    Access to the Clutch and removal; Disconnect 120VAC power cord.

    Raise the top of the machine. Insert a flat blade putty knife approximately 2.5” from the left and right sides of the washer top, depress the spring tabs securing machine top to the washer base. Raise the top of the machine for front panel removal.(See page 33 of the SM for putty knife insertion point). Remove the front panel see page 41.

    Clutch Removal, tools required; 3/8 inch socket and socket wrench to remove clutch pulley bolt. Page 47 of the FAV6800A/9800A Service Manual 1/2 inch socket or wrench to loosen Drive Motor tension bolt.

    5/16 nut driver or 5/16 ¼ socket on an extension to remove front panel see page 41 of the SM.

    1. Lean the washer back and blocked in that position for a better reach angle. Rotate 3/8” clutch Pulley Bolt CW to remove clutch bolt.

    2. Follow SM page 46 & 47 to remove clutch pulley.

    3. Remove 4 screws holding plastic cover on clutch, inspect clutch spring to make sure it is not broken. Inspect roller bearings clean up with WD-40 and re-lube with bearing grease. Reinstall roller bearing back in clutch hub.

    4. Replace white bearing plate into clutch pulley hub, insure key slot slips into clutch Spring pin in clutch hub.

    5. Replace Clutch plastic cover with 4 screws.

    6. Reseat clutch on spinner shaft and rock back and forth while lifting clutch with upward pressure to reseat clutch. When seated properly you will feel a 1/16-1/8" gap between the Pulley face and shaft end as mentioned and shown on page 47 of the SM. On reinstallation, tighten Clutch Pulley bolt CCW to 96” pounds 8’ foot pounds (Snug no torque wrench required).

    7. Do a quick wash and make sure clutch runs true with no wobble or clicking sound. If the clutch has not been seated properly it will spin off. If this happens go to page 16 of the SM Board Output Test and turn on Drain Pump in Service Mode to pump out excess water.

    8. Repeat steps 6&7 if the clutch has excessive noise or spins off.

    9. See the pics I posted at this link It will show you the inside of the clutch;

    Pic’s of my original clutch at this post see Comment posted on Mar 16, 2009

    If you need phone support I will make myself available. My disclaimer :) I’m an owner and just passing along what I have learned. Some folks I have helped that took the time to say thank you. Positive Fix 3/4 this worked!!! 1/19 Positive Fix 1/19 Positive Fix 3/4 different Forum

  • dh1200s
    dh1200s Mar 17, 2009

    Diagnose steps for a possible clutch malfunction.

    1. Raise the top of the machine. Insert a flat blade putty knife approximately 2.5” from the left and right sides of the washer top, depress the spring tabs securing machine top to the washer base. Raise the top of the machine to observe the wash basket and tumbler action described in step 2. (See page 33 of the SM for putty knife insertion point).



    2. With the top raised start a Spin Only cycle with no clothes in the wash basket, observe the wash basket it will begin to rotate CCW. Watch the tumblers, they should not rotate in spin cycle (maybe ½ turn at the start of spin cycle and that’s all). If the tumblers rotate while the wash basket is rotating you have a clutch malfunction and the Spin Cycle will fail with dc/UC errors. If this is not the situation move on to step 3. This is what I refer to as a soft failure and possible clean up of the clutch roller bearings in the clutch hub may restore normal clutch operation. A hard failure would be the clutch spring has failed, the roller bearings are rusted beyond clean up. A replacement clutch is required.



    3. Tub Displacement Sensor Diagnostics check.
    It is possible the Tub Displacement Sensor may have failed try this check which is the Troubleshooting guide stored in your washer console or refer to the SM.



    3a. Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”
    3b. Press the Super Wash key display reads “in”…something like that.
    3c. Press Delicates the Display will show “UC” (Unbalance Closed).
    3d. Push tub to the back right corner of the machine the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).
    3e. Press Hand Wash.
    3f. Pull tub to the front left corner while pushing the tub down the display should change to “UO” (Unbalance open). If you receive these results your Tub Displacement sensor should be OK and I believe it’s not the component failure producing dc/UC errors in spin cycle. There is a more technical troubleshooting method to check Tub Displacement Sensor in the TS guide.

  • HLPLESS Aug 20, 2010

    dh1200s wow what a blessing for me and my family. i am not very good with a wrench but took on the task anyway. it took me 2 hours but i got it done thanks to your easy to follow instructions. thank you so much. may family gets to keep the emergency money in the coffer.
    thanks again and to anyone us out there IF I CAN DOT IT YOU CAN DO IT I GUARANTEE IT

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We just moved and the house came with a Maytag Neptune TL which won't spin if there are clothes in the cylinder. It will spin empty. Please help! Thanks.


Washer bangs around in spin cycle and throws a DC or UC unballance code with cloths in the wash basket is that correct?

If so it's a Clutch issue.

If you want read more about what I feel is your issue read this post Maytag Neptune load unbalance

Sep 08, 2011 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Maytag neptune top load washer will not spin out with small loads, large loads are fine. I get the DC error at about 10 mins left in spin cycle. No amount of shifting load will solve problem


This is a Clutch issue could be a easy fix if the Tub Seal is not the root cause.

If you get no help at this forum Google This ""Neptune TL Washer FAV6800AWW""

5th post down you will find the SM and support for the "DC and UC" unbalance error codes. Good luck..............DH1200s

Aug 20, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Continue to receive a "DC" code on the Maytap


I no longer post on this site no way to post a Sticky.

If you want to DIY the repair Google this phrase ""Sticky: Neptune TL Washer FAV6800AWW""" Read the post Part 1; DC or UC unbalance error codes in Spin Cycle what is causing this issue? Part 2 for the fix action.

Post your issue in the repair forum not in the Sticky. Please include your Model Number i.e. FAV6800A or FAV9800A and I will help you.

Jan 22, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Neptune Washer Spin Cycle


If your FAV6800A or FAV9800A wash tub is banging around in Spin Cycle of the Wash Cycle and your Control Board signals a dC or uC error code to the console I feel you have a Clutch malfunction. I feel the TDS is working as designed with the unblance error code shut down.
See my Clutch Fix post for more info related to dC and uC unbalance errors with the FAV6800A and FAV9800A TL’s and the repair action…….Rich

May 10, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Spin cycle is not completing, code DC appears.


If your FAV6800A or FAV9800A wash tub is banging around in Spin Cycle of the Wash Cycle and your Control Board signals a dC or uC error code to the console I feel you have a Clutch malfunction.

I feel the TDS is working as designed with the unblance error code shut down.

See my Clutch Fix post for more info related to dC and uC unbalance errors with the FAV6800A and FAV9800A TL’s and the repair action…….Rich

May 10, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

My Maytag will not run a complete cycle. Is there


mgissy


What is your machine model number? Is it a FAV6800A or FAV9800A TL?


If it’s a FAV6800A or FAV9800A TL do you error out in the Spin cycle of the wash cycle with an unbalance error code such as dC or uC? Is the wsh tub banging around during Spin Cycle of the Wash Cycle?

If so see this post Clutch Fix. I have a step by step maintenance/repair process for Clutch Pulley assembly issues related to the above error codes.

Post back if you have questions or concerns………Rich

May 03, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Won't advance


richard_f777

What is your machine model number? Is it a FAV6800A or FAV9800A TL?


If it’s a FAV6800A or FAV9800A TL do you error out in the Spin cycle of the wash cycle with an unbalance error code such as dC or uC?

If so see this post Clutch Fix. I have a step by step maintenance/repair process for Clutch Pulley assembly issues related to the above error codes.

Post back if you have questions or concerns………Rich

May 03, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Neptune TL - When rinsing the basket slams into side of machine -


If it’s a FAV6800A or FAV9800A let’s fix it.....

See this post Clutch Fix for a step by step process to maintenance the clutch or replace.

The machine is shutting down with dc or UC unbalance error code correct?

Rich

Apr 29, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Error code of "dc" on my TL Maytag Neptune


If your machine is FAV6800AW or FAV9800AW the dc/UC errors are caused by a clutch malfunction. Your machine is shutting down with those errors so your Tub Displacement Sensor is working as designed.

Fix the Clutch malfunction and you can wash a single sock or a load of blue jeans and you will not take the dc or UC unbalance errors. See this post for the fix.

Post back if you have questions or need help.


Rich


Oct 06, 2009 | Maytag Neptune FAV6800AW Top Load Washer

3 Answers

Maytag Neptune TL Stops


I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley hub, just follow the service manual removal steps to remove clutch pulley hub. Pull the plastic cover off the clutch pulley hub and inspect the spring, clean/lube needle bearings and the clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries for me to get the clutch pulley hub to stay on after re-install and power up, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I believe I saw a posting where someone did. I just leaned the washer back to get a better reach angle, it is a tight work area. I did not want to junk 3.5 yr old $1k machine with out trying a fix. If you want to work on this model get the service manual, I found it online and I believe you can order it in PDF format from Maytag. Good luck!

I just went thru my 10th load of a mix of light, medium heavy loads and all work fine no unbalance errors (DC/UC). Doesn’t fix the tangle problem :) Prior to this fix I could only run the washer with no clothes in it to complete a cycle with no dc/uc error codes.

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