Question about Maytag Neptune MAH6700A Front Load Washer

2 Answers

Fabric Softener Won't Dispense

The fabric softener dispenser does not dispense. The soap and bleach do dispense.

Posted by Todd Clayton on

  • 6 more comments 
  • Todd Clayton Feb 11, 2008

    Thanks for getting back so quickly! Have gone as far as taking the dispenser out and cleaning it with an air-compressor. Before I re-install, is there anything else I can do to make sure it is cleaned out?

  • Todd Clayton Feb 11, 2008

    You are correct. Three common hoses (hot, cold, and bleach). All hoses good, dispenser clean, and water is still not spraying on the fabric softener section.

  • Todd Clayton Feb 12, 2008

    Thanks for staying on it. I cleaned every spray hole in the dispenser shower and even gently ran wire through the three hose receptacles. As far as the "spring on the armature", the dispenser shower has no moving parts (100% plastic) and still no water getting to the "fabric softener" section of the shower.   

  • slh2255 Mar 22, 2009

    Fabric Softner won't dispense. I have cleaned everything. Holes inside cavity are not clogged. I can see where water is coming out the soap and bleach holes, but not the fabric softner holes. Should I call the experts?

  • Anonymous Mar 13, 2014

    fabric softener dispenser

  • Anonymous Mar 22, 2014

    My kenmore washer is not dispensing soap out of the dispenser

  • Anonymous Mar 22, 2014

    softener dispenser will not dispense

  • Anonymous Mar 22, 2014

    fabric softener wont dispense



2 Answers

Jeff Rockwell

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 5,911 Answers

The fabric softener dispenser is notorious for clogging. Liquid fabric softener is essentially a liquid form of wax. After a period of time it begins to gunk up the inside of the fabric softener dispenser. If you remove the dispenser drawer and look into the cavity, there should be a series of holes in the upper part of the compartment where water sprays into all the dispenser trays. These holes get gunked up and clogged and water will not dispense properly. As a result, the washer goes through a complete cycle, but the dispenser stays full. If this is the case, you can take some cotton swabs and/or toothpicks and clean these holes real good. It may be a bit meticulous, but it should take care of the problem. Post back and let me know if this helps.

Posted on Feb 11, 2008

  • 3 more comments 
  • Jeff Rockwell
    Jeff Rockwell Feb 11, 2008

    You may check the hoses INSIDE the washer that lead to the dispenser to make sure they aren't kinked in any way. said the the Detergent and Bleach dispensing works fine. I believe these are common fill hoses, but not sure. It may be worth a look if the cleaning you just attempted does not work.

  • Jeff Rockwell
    Jeff Rockwell Feb 12, 2008

    I'm not sure how your dispenser is constructed, but there should be some sort of plastic armature with a spring on it. The dispenser is driven by a small motor which turns the armature and selects the appropriate section of the dispenser to be activated for water to dispense into. Sometimes the spring comes off and the armature won't move. Could this be the case with yours?

  • Jeff Rockwell
    Jeff Rockwell Feb 12, 2008

    Somethng else I thought said you cleaned the dispenser, but did you clean the cavity area where the dispenser came OUT of? If you remove the dispenser drawer and look inside the cavity where it is installed, you will see the series of holes in the top of the compartment that I described. These holes become clogged over a period of time and need to be cleaned out, or the water will not be able to get through to the dispenser. Has this been done?

  • Jeff Rockwell
    Jeff Rockwell Feb 12, 2008

    You've gotta have clog or something. Since you have no moving parts, I'm assuming the dispenser hoses are turned on and off by solenoids(?). Are there any electrical connections what-so-ever going to the dispenser? There has to be some method of determine WHEN the fabric softener cycle turns on. No spring loaded armature that turns the dispenser on to divert the water...hmmm...all the other functions are working. You have already cleaned the inlet ports and checked all the hoses. I'm assuming the washer fills BOTH hot and cold normally(?), because you didn't mention any other problems. (Just thinking in print, here). Look inside the washer for a tech sheet to see if there is a diagnostics procedure you can perform. Most front loaders have this sheet inside the washer attached to the cabinet wall. The diagnostics should perform a check of all the functions, to include hot and cold fill, bleach and fabric softener dispenser actions, tumble, drain and spin. I'm hoping you have a tech sheet that can provide you with some of these answers. The only other recommendation is to replace the operator interface board that controls those functions. I would hate to make an expensive move without first trying all other options.

  • Getterdun Aug 20, 2012

    Thanks Jeff. Your procedure above worked for me. I also used a metal, right angle pick tool and a slide in mirror.




  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

The fabric softener dispenser (and bleach dispenser, same water line) on the Maytag MAH 6700 model works by time (controlled by the circuit board) and water flow from the cold water inlet valve. Check the screen on your cold water inlet. If clean, the water inlet valve may need to be replaced. They (two solenoid units together)are not repairable. If you are mechanically inclined take a look at the cold water inlet valve that has the rubber tubing running to the "bleach" dispensor nipple. It will have a water flow restrictor in it at the inlet valve. On my unit a piece of "stray" plastic was partially clogging the flow restrictor. I carefully drilled the valve out enough to remove the stray plastic. Now both the bleach dispenser and fabric softener dispenser work properly and at the correct times during the wash.
Good luck with your repair!

Posted on Dec 17, 2008


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Bleach dispenser

Check water flow INTO the dispenser. This happens during the
cycle to dispense the bleach evenly through the load.

Jul 22, 2014 | Frigidaire Washing Machines

1 Answer

Frigidaire washing machine fabric softner will not dispense out

Hello - There are several things that could cause the fabric softener to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is fabric softener? If it is fabric softener, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the fabric softener dispenser with water. The fabric softener dispenser fills while the washer is filling for the rinse cycle.

When the washer begins to fill for the rinse cycle, the fabric softener solenoid is energized and water flows into the fabric softener dispenser cup. When the cup is full the water siphons out and softener and water flow into the tub.

If the liquid in the fabric softener dispenser is pure softener you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the softener solenoid and a volt meter is required.

If the liquid in the fabric softener dispenser is water you probably need to clean the dispenser cup. **** will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the softener and overflow the dispenser cup and run into the tub. The instructions for cleaning the dispenser should be located on page 43 of the use and care guide that came with the washer.

If you don't have the use and care guide these instructions will help. Open the dispenser until it stops. In the left rear corner of the dispenser, there is a release that is labeled push. Press down on the push area and you can slide the dispenser drawer out.

Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.

To test the siphon action slowly pour water into the fabric softener compartment. When the water level goes above the maximum line stop pouring. The water should all drain out.

Hope this information proves to be helpful however if it is ineffective please contact a professional to move forward accurately.

Oct 26, 2012 | Frigidaire Affinity ATF7000E Front Load...

1 Answer

Fabric softener and bleach dispensers

Call the tech. one came out this week and said the system solenoid is always engaged causing the bleach and detergent to dispense when drawer is pushed in

Jan 30, 2009 | Whirlpool GHW9400 Front Load Washer

1 Answer

Detergent and fabric softener dispense at the same time

Whirlpool has designed this drawer as a siphon feed and soap and softener go as 1, 2 punch followed by bleach mid cycle.

Sep 04, 2008 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

Fabric Softener & bleach dispensing

The control board program has many sensors built into the unit to determine when to dispense the bleach and the softener.  LG tech documents doesn't list when these liquids are dispensed so there must be a program that matches the current operation and loads of each wash program.  That's the best answer I can give you at this time.

Jun 05, 2008 | LG WM2688H Front Load Washer

1 Answer

Fabric Sofner won't dispense

hi there remove the soap drawer then remove the cover over the softener compartment you will more than likely find a blockage in the cover siphon or the down tube on the drawer

Feb 29, 2008 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

Soap Dispence problem on GHW9200LW

In applications with low water pressure, insufficient water
volume is introduced during the fabric softener dispensing
portion of the cycle to flush the dispenser.
The holes in the dispenser housing were enlarged to allow
a greater volume of water to flow through the fabric
softener dispenser to properly dispense the fabric softener.
Order and replace the dispenser housing, Part
#8181719, to correct the condition

Feb 01, 2008 | Whirlpool Duet GHW9150P Front Load Washer

Not finding what you are looking for?
Maytag Neptune MAH6700A Front Load Washer Logo

14,038 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maytag Washing Machines Experts

John Tripp
John Tripp

Level 3 Expert

4656 Answers

Brad Brown

Level 3 Expert

18360 Answers


Level 3 Expert

746 Answers

Are you a Maytag Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides