Maytag Neptune - Recent Questions, Troubleshooting & Support


The best suggestion I can givefor this is to use a tablet called Affresh.
http://www.affresh.com/
This is a great cleaner for all HE washers. I hope this helps.

Good Luck!

Maytag Neptune... | Answered 11 hours ago


here is a website you can view a bulletin on the error code DC pertaining to your washer

http://fixitnow.com/wp/2009/06/11/e3-and-dc-error-codes-in-maytag-mah6700-8700-and-9700-washing-machines/




Maytag Neptune... | Answered on Dec 01, 2017


Maytag's service center emailed me back saying that I needed to purchase a magnet for the right side of the lid, even after I sent them photos of the lid. There is no magnet on the right side, so don't be fooled! The lid comes apart fairly easily. First, with a screwdriver, apply a little downward pressure and pry out the center liquid/powder holder. It is hinged on the bottom and will come right out. Next, pull out on the bottom corners and the lid liner will come straight down. Now you can verify that the magnet (on the left side!) is there and seated correctly. If that is the case, go ahead and reassemble. Unplug the washer. Lift up the top portion of the washer (at the crease). You may need a screwdriver to pry up on it. I didn't. I just pulled up on it. It comes up fairly easily. Now you can see the locks, mounted with one bolt on either side. Inspect the wiring for any wear or damage. Next, remove the locks one at a time, unhook the wire connector and plug them back in. Reassemble. Leave the lid up (not sure if it matters, but I did) and plug the washer back in. That's all I did and it worked! The "od" alarm didn't come back.

Maytag Neptune... | Answered on Nov 28, 2017


There is a 2" L shape hose connected to that drain hole under. You can unclog it using a soft plastic stick. Stick it on to that hole do not force it turn the plastic stick while putting it in. Thare are 2 types of door gasket on that model one has hole in it and the other doesn't. If your original doesn't have a hole, the one that has a hole will work but there is a plug on to that hole.

This is your door gasket
https://www.rcappliancepartsimages.com/dbimages/00003022/00909166.jpg

Just take the front panell off to see if there's a small hose connected to the gasket drain hole. You can even clean it after taking the panell off
https://www.youtube.com/watch?v=6O6d3KFIfWo

Maytag Neptune... | Answered on Nov 23, 2017


Your Maytag could be nearing retirement.

Maytag Neptune... | Answered on Nov 22, 2017


Hello,
I've owned the same Neptune since 1999 and had this problem happen to me twice, the first time the inside molded plastic door melted through in a circular pattern and had to be replaced. The fact that it was circular indicates that something was rubbing during the high speed spin. That something was a stiff bottomed duffle bag that was rubbing on the plastic door during high speed spin. The washer was full of other clothes that didn't allow the duffle bag enough room in the washer tub, hence it pressed against the plastic door. The second time it happened I got a circular groove melted in, but not through, the plastic door... caused this time by a small child's back pack. I would make sure "rigid" items have enough room to "float" in the tub cavity by not putting in other clothing that over packs the washer.

Maytag Neptune... | Answered on Nov 05, 2017


The thermal fuse is NEVER at fault, it is only a symptom of some other problem and is a serious safety warning. Check that the exhaust vent is clean and not kinked or otherwise obstructed. When WAS the last time you cleaned the vent??

Maytag... | Answered on Nov 03, 2017


If washer hums when it should spin, and the washer will not drain, you may have 2 issues.
First check that the drain pump, drain hose, and wall drain are free of debris.
The washer may not spin properly if the drain system is not operable.
Once you are sure the washer drain pump, drain lines, wall drain, and drain hose is okay, run a test wash.
If the washer hums but now drains, you fixed one issue.
If the washer still hums, you may have a bad belt, motor coupler, motor itself, etc...
Check parts for wear and replace as necessary.I pulled the drain impeller and found a sock from my little guy stuck in there. Fixed!
check all water outlets to make sure there is nothing blocking the pipes.
you could also go to this link it might help you out..... Washer does not remove water in final spin Google Search

Maytag... | Answered on Oct 24, 2017


Usually four items are changed. The two bearings , the seal, and the shaft. When you did your first repair the shaft should have been replaced. The reason the noise continues is that the shaft wobble even as minor as it may be ends up beating the new bearings to where they start making noise again. The new kits are better designed and can be found for under 100.00 dollars. Shop around for the best price. Good Luck Friend.

Maytag Neptune... | Answered on Oct 21, 2017


sadly we make no physical repairs like a repair shop will .

Maytag... | Answered on Oct 20, 2017


The timer will always advance to the next program if the machine does not fully drain. There is ALWAYS a spin when draining the water out, there is only one pump and one motor. The waterlogged laundry maybe telling the timer that there is still water in the tub. Put the machine on "Spin" and cheat the lid switch into thinking that the lid is closed. Use a clothes peg or wide ended screwdriver and see if there really is a spin....

Maytag Neptune... | Answered on Oct 03, 2017


Check that the spigot where the Air Dome connects is also clean, it may be full of gunk so the dome gets no water/air pressure...

Maytag Neptune... | Answered on Oct 03, 2017


Always supply a model number, each model has it's own foibles. It is very hard to assist without full details, sorry.

Maytag... | Answered on Oct 03, 2017

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