Question about Maytag Neptune MAH5500B Front Load Washer

4 Answers

My maytag neptune front load washer won't spin all the water out

Everything else seems to work ok, but the clothes are sopping wet at the end of the cycle.

Posted by ragnor2847 on

  • ragnor2847 Nov 19, 2008

    The lock light still comes on.

  • Anonymous Feb 25, 2009

    I have a maytag neptune front load washer. The clothes were still wet after spinning so I selected just the spin cycle. The minute timer shows 9 minutes and then at the 7 minute mark the spin cycle stops.



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My Maytag Neptune MAH5500B or MAH5500BWW wouldn't spin either. It would go all the way through the wash cycle, agitation and all, as mentioned before, the spin cycle would start at the 9 minute mark, and get down to the 7 minutes then drop directly to 0 with no spin at all.

After hours of investigation it turned out the balance load switch was corroded. This switch is accessible through the front panel of the washer. The door must be removed and the front panel comes off, this switch is directly under the wash drum where there is a little electrical plug and switch which rests on top of stabilizer styrofoam. The connection was being made but there was green corrosion, and evidently the switch box was corroded within. When bypassed, the washer spun perfectly.

Hope this helps someone else out there - I was horrified to think that this washer would end up more landfill as it wouldn't be worthwhile to pay hundreds for a new motor control board as had been suggested was the problem.

Posted on Jan 18, 2010


jeff hartman

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Or better yet... that board can be fixed for as low as $35.00... See for information on the Q6 R11 repair kit which includes a new 12002535 wax motor.
You have to replace the faulty wax motor or the control board will fail again.

There is a song and video that explains the faulty door latch wax motor on the MAH3000, MAH4000, MAh5500A and the 2000 stackers. That song is at

Also note: the earlier MAH3000's have (2) more of those darling wax motors in the soap dispenser that should be repalced as well. These control the bleach and softener flows...

Posted on Feb 25, 2009


Ron Coons

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Does the door lock light still come on, ???place in a spin cycle to check, if need be( it will take a min or so to light), if hte light never comes on i would remove three phillips screws from across teh top of machine console, there will be a circuit board mounted to the back wall, slightly left of center of the board youll find a light blue box,tiny maybe 1/2inch rectangle. interested in the resistor directly above that box, is theres abig burn mark around it??? if so there is your problem , youll need to replace the machine control board and also the wax motor in hte latch assembly( do not change one with out the other

Posted on Nov 18, 2008

  • Ron Coons
    Ron Coons Nov 20, 2008

    anotherissue maybe a motor control board, issue, not allowing unit to achieve a full speed spin, unfortunalty this is not such an easy diag, i would advise to call for service on this one, a nd a maytag authorized service as well, for the motor, depending on model and date of purchase may still be covered under some part warr( some where guarntted for 10 yrs)


Jewels Mc

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Have a neptune sometimes it washes and spins out or starts washing and stops and sometime starts to spin but not fast. sometimes does not want to drain but if put to spin cycle it will drain but not spin or spin slow and somtimes it will feel up and that all it will have to put it on spin to drain it .

Posted on May 13, 2013

3 Related Answers


  • 20 Answers

SOURCE: Maytag Neptune MAH6700AWW spins but not fast enough

Too much laundry in your machine. Try a smaller load and see if you have the same problem

Posted on Jan 19, 2009


  • 1 Answer

SOURCE: maytag neptune washer clothes staying wet after cycle

Is your door lock light on when machine is in use? I am having the same issue as you and I believe it is because my door is not locking during use.

Posted on Apr 18, 2010

Oloyede Monsuru

  • 1417 Answers

SOURCE: My Maytag Neptune model MAH3000AWW


There are several reasons that a washing machine won't drain or spin. The cause could be something as easy as a clog or something difficult that will need a licensed repairman. Start with the simplest possible cause and work down to the more difficult causes.


  • A washing machine won't spin if the water can't drain. Check hoses for any kinks or clogs that may prevent the water from draining. If a hose has kinks, try to straighten out the kinked hose. If it can't be straighten sufficiently, replace the hose. If hoses are not kinked, check for clogged hoses. This can be done by using the screwdrivers to remove the hoses and looking for clogs or running a water hose through the clogged hose to remove the clog. Use the rags and bucket to clean up the water that comes out of the hoses when they are disconnected. Once the clog is cleared, put the drain hose back into place. The washer should drain and spin now if a clogged or kinked hose was the problem.

  • 2 If the washer still won't drain or spin, check to see if the lid is not closing all the way or if the lid switch is not clicking into place. Close the lid and make sure that it closes all the way down. When the lid closes, the lid switch should click. If there is no clicking sound, then the switch may need to be replaced. Follow manufacturer's directions for replacing the switch. If the lid does not close all the way, visually check for signs that the lid is bent. If bent, try to bend it back into place.
  • 3 Loose or broken belts could also prevent a washing machine from draining or spinning. Pull the washer away from the wall and, using the screwdrivers and wrenches, remove the back panel. Using the flashlight, visually check for any broken or loose belts. Replace any broken or loose belts. Although replacing washing machine belts is difficult, anyone who has replaced belts on a car, lawn mower or even a bicycle chain should be able to accomplish the task.
  • 4 Another possibility for a washing machine to not spin or drain is the pump. With the back panel still off the washer, check the pump with the voltmeter to ensure that the pump is getting power. If the washer is getting power, turn on the washer and listen to find out if the pump is running but the water is still not draining. It may be necessary to remove the pump and clean it or to replace the pump with a new one. Once the pump is replaced, turn on the washer to determine if it will now drain and spin.
  • 5 If all of the above steps fail to produce a washing machine that drains or spins, then it is time to call a professional repairman. Use the screwdrivers and wrenches to replace the panel on the washer and push it back against the wall

  • Thanks you and thanks for using fixya.

    Posted on Oct 24, 2010

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