First try a hard reset. Use the following steps to perform a hard reset on an HP Scanjet Scanner.
1. Disconnect all cables from the scanner.
2. Lock and unlock any carriage lock.
3. Place the scanner on a flat and level surface.
4. Wait at least 5 seconds after disconnecting the cables before re-connecting any cables for testing or troubleshooting.
If the bulb is indeed fused, you will need to get the device serviced. This cannot be done by yourself, as the lamps are not sold separately..You can contact HP here:
http://welcome.hp.com/country/us/en/contact_us.htmlHope that helps! Should you have any further questions,please feel free to post them here.
P.S. - If you find that the solution/answerI provided led you to, or resulted in a fix, please close the ticket with a FixYa!rating. I would be very grateful for your show of appreciation. Thank you for using FIXYA!
Cheers!
IrishDruid
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