Hi, I can't get my scanner conected, it was conected, turned it off ,now can't get it to work. ion PIC2pc. Thanks Nan

Hello.

Be certain that you followed the step-by-step instructions (From ION Support):

1. Turn on the computer.

2. Insert the installation CD into the CDROM

drive and the installation menu will appear. *

3. When you see the installation menu, click Install Driver.

4. Follow the on-screen instructions.

5. When the driver installation is complete, click BlazePhoto to install the software.

6. Follow the on-screen instructions.

7. If your computer does not have DirectX 9.0 or greater or Adobe Reader, click those items to install them. (If your

computer is using Windows XP Service Pack 2 or higher, Windows Vista, or Windows XP Professional, this is not

necessary.)

8. Click Exit to close the window.

Note: The first time you connect PICS 2 PC to your computer, wait a few seconds until you see a dialog box

that says "Found New Hardware" (this means the computer recognizes the PICS 2 PC). After you see this,

PICS 2 PC is ready to use.

If you followed the above instruction and still have a problem, reinstall (first, Remove from Add/Remove Programs) the software and be certain that the USB cable is snug.

If your computer is not recognizing the ION PIC2, be certain that your computer has a USB 2.0 port. Check your Device Manager to verify what USB port.

If still a problem, what error message(s) are you getting ? What operating system software (Vista, Windows 7, etc.) ?

Hope this helps.