DVD Player DF9921P disc jammed in drive after someone tried to insert another disc over the one in the drive How can I free the drive?

Blu-ray disc technology continues to improve and advance, so simply having a Blu-ray player in your computer doesn't guarantee that all discs will play immediately.
The Hewlett Packard DV7 Entertainment Notebook has a Blu-ray player, but as the technology advances you have to keep the software and firmware on the system up-to-date to ensure compatibility.

Reboot your Pavilion notebook.
A minor miscommunication between the disc drive and Windows Vista or 7 may lead to a disc read error.
Rebooting clears your system's memory and forces Windows to reload all of your device drivers, which may resolve a minor kink.
Play your Blu-ray disc to see if the problem is solved.
Open QuickPlay and update it.
Double-click the "Update" button to open "Updates and Enhancements."
Double-click "Get the latest QuickPlay updates."
Select "Download now!" on the next screen and wait while the file downloads and installs.
Close and reopen QuickPlay and insert the Blu-ray disc again.

Update MediaStart regularly.
This program tracks updates for your Blu-ray player's firmware, the software coded onto the device to tell it what kinds of discs it can read.
Open MediaStart and select "Update your MediaStart."
Updates are only listed when available, so if you don't see an update, check back in a few weeks.
Each update for the Blu-ray player enables you to play more recent discs, since some interactive features may not be compatible with older software.
Restart after each update.
Update your software on a disc-by-disc basis.
According to HP, some Blu-ray discs have special content protection and require new codes for you to play the movie.
These codes or disc-specific updates are stored on the disc.
If you are prompted to download a free update after inserting a disc, follow the prompts to do so. The updates will be different for each disc.
Check to make sure your player will play regular content if you continue to have issues with Blu-ray discs. It may be that the error is related to the drive, not the type of media.
Try a CD-ROM or a standard DVD to see if the disc responds.
If not, contact HP for a replacement or for drive-related troubleshooting.

HP blueray problems
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3744231&prodTypeId=321957&prodSeriesId=3744231&objectID=c01361837

someone has to open the unit to see if something (a disc or something else) is jammed--mechanism could be jammed or out of alignment.

Often if the disc is jammed it can gently be moved to let the unit work again.

It may be dust built up and you have to get a DVD insert that's made especially for cleaning the inside of the player

Your HP computer should come with Quickplay, open the program, click on DVD, on the upper right hand corner on the left side of the rectangular box there should be an icon that looks like a wheel or a gear, click on that and click on Updates, should solve your problem.

try to clean or change the laser

Simply install a DVD player separately or DVD Codec for Window's Media Player. The reason why Window's Media Player can not play the DVD movies is that it does not has a DVD codec to play it. The simplest solution to do it is to install a DVD Player program and Window's Media Player will start playing DVD movies.

Its due to faulty Laser Lens/head. Try cleaning it by cleaning CD. If still the problem persists, contact near by service center.

Have you tried other DVD's in this unit and they work? If so it might be just an incompatibility issue with that DVD in your TV.

hy
try to clean the reading lense with a special brush cleaning cd.
youll find it computer stores.
most of the cases it works
bye

i would say for some reason your dvd player is not compatible from now on with that brand of blank dvd!


get the firmware update from the brand website all you do is download the file burnit on a cd and put it in the dvd player should fix most and eventual problems