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Anonymous
Anonymous Posted on May 05, 2011
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Having a clicking noise problem when installing a new toner cartridge into the fax machine. Reusing the old cartridge makes the noise go away. There is nothing wrong with the new toner (we have 2 and both create a clicking noise problem). There doesn't appear to be anything stuck or broken as the fax machine will work just fine with the old toner.

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  • Anonymous May 05, 2011

    All our orders are done through WBMason - and the boxes the toners came in state Muratec on them which leads me to believe that it is a Muratec product. Further, the 2 new toners were ordered 1 year apart - its doubtful that both happen to be defective.

  • Anonymous May 05, 2011

    All our orders are done through WBMason - and
    the boxes the toners came in state Muratec on them which leads me to
    believe that it is a Muratec product. Further, the 2 new toners were
    ordered 1 year apart - its doubtful that both happen to be defective.

  • Anonymous May 05, 2011

    The drum was replaced in December of 2010. Originally, the new drum made noise, but that quickly went away. Putting in the old drum back in (which was kept) with a new toner cartridge doesn't get rid of the noise. Here are all the combination tried:

    - old drum + old toner = No noise
    - new drum + old toner = No noise
    - old drum + new toner = NOISE
    - new drum + new toner = NOISE

  • Anonymous May 09, 2011

    Hi,
    The drum and the cartridge have been reinstalled and the fax machine turned off and disconnected many times without any results. The noise remains.

  • Anonymous May 26, 2011

    Hi,
    The drum and the cartridge have been reinstalled and the fax machine turned off and disconnected many times without any results. The noise remains.

  • Anonymous May 27, 2011

    As the solutions provided by this website were not useful with this problem, we hired a company to come and take a look at the fax machine. A pin was sticking out which was causing the noise. The repairman used a screw driver and a hammer to drive the pin back into place. There is no longer any clicking noise.

    I just wanted to post the correct solution to this problem should anyone have a similar experience.

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  • Posted on May 06, 2011
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Hi,

First check whether the new drum and new toner cartridge are compatible and they are not faulty.
If all things are ok, then first disconnect the power cord, and reinstall the drum and toner cartridge again. connect power and check your machine.

Mark Schmit

Mark Schmit

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  • Posted on May 05, 2011
Mark Schmit
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You state that you have 2 new toners and both make a noise, but the old one does not. If both the two new toners came from the same source then it is possible that the vendor has a quality control problem and manufactured several defective cartridges. It does happen. If these are not genuine Muratec toners, that makes it all the more likely because often they are remanufactured and attention was not paid to details. Is the old cartridge from the same vendor and does it bear the same brand name if it is not a genuine Muratec item? 15 years in this business tells me that if the old one is quiet and the new ones are noisy, something is wrong with the cartridges, not your machine.

  • Mark Schmit
    Mark Schmit May 05, 2011

    As this machine uses a seperate drum unit, it is possible that the new toners are not seating properly in the drum unit. How old is the drum that you have installed. If the toner is driven off the drum unit, it is possible that the gears in the drum are worn such that the original toner meshes with the drum better than the new toners that would not have any wear on them. If you have a replacement drum, I would try that to see if that eliminates the noise.

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