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hi have you tried putting a cd cleaner in it because over time the lens which reads the cd can become dusty making it impossible for it to play hope this helps
Our recommendation is to seek service under the one-year factory warranty. Please return with the unit to the place of purchase to pursue repair options.
Ensure that the iPod is firmly seated in the dock and that the power cord is plugged in securely. If the problem persists, repairs may be required. Warranty service can be obtained within 90 days of purchase by returning with the player to the place of purchase.
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