Arris SURFboard SB5120 Modem Logo
Posted on Feb 05, 2011
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

We loose connectivity to our isp. we maintain connectivity to the wireless router. The lights on the cable modem are on solid with no activity on the pc activity led. So I reset the box (power off for a minute). Then it starts the power up/reboot sequence and only 1 light comes on. I wait about 30 seconds and reset again. This time it completes and we can connect. THis pattern has been going on for about a month. Probably need to reset 3 to 4 times a week. Cable modem going or ISP related?

1 Answer

Harold Case Jr.

Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

Sergeant:

An expert that has over 500 points.

Champion:

An expert who has answered 200 questions.

  • Expert 266 Answers
  • Posted on Feb 05, 2011
Harold Case Jr.
Expert
Level 2:

An expert who has achieved level 2 by getting 100 points

MVP:

An expert that got 5 achievements.

Sergeant:

An expert that has over 500 points.

Champion:

An expert who has answered 200 questions.

Joined: Jan 23, 2009
Answers
266
Questions
1
Helped
76716
Points
806

Sounds like isp is slacking, call them to send a tech, tell them this is rediculas and you need it resoved

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Belkin AC1000

If you don't have a PPoE password from your ISP, then just connect the ISP modem to the main port on the router. Then connect a PC with a network cable. This should work, if not try connecting the modem directly to the PC to test.
If you get internet with just the modem, then try resetting the router.

Wireless takes
1helpful
1answer

Wireless light flickers and computer is looking for networks in short intervals

If the wireless device is working properly the LED's blink when transfering and receiving data. Even when not in use the ISP modem and the wireless device will blink. I would start by Checking ALL cables in the network, verify the cable connections. Have your ISP verify the signal, if necessary have a ISP tech come out to analyze the signal.
0helpful
1answer

192.168.1.1 IP setting

Here are the recommended steps to connect to a wireless base router 1. Check and remove power from both your router and the DSL ROUTER/CABLE ROUTER MODEM 2. Wait one complete minute until applying power to modem then wait one minute before applying power to wireless router. 3. Ensure you have green lights across both devices, specifically, the recieved and sent lights. These same lights will tend to blink rapidly when there is active data, at times this will still blink, and a DNS error will prevent you from connecting to the internet. If this is the case, call your ISP Internet service provider 4. Check your authentication Security key on your router first, then check all your wireless devices to ensure they are on the same network name, key, and channel with the same type of encryption as the router 5. Start one device at a time and check for connectivity, if your still experiencing a problem, check the settings on all your wireless adapters, device drivers, internet browser settings, firewalls and proceed. 6. still have problems, connect a rj45 cable from the router directly to your computer to at least see if your wireless settings are bad or if the router may be bad. 7. Contact your ISP to determine if your receiving singal 8. Avoid using a splitter or parital power backup for yours routers 9. Still having problems, change your wireless router only after your ISP changes their faulty modem 10.Attempt the same process when setting up your new wireless router and or modem
0helpful
1answer

How to install internet connectivity to acer mobilr

Here are the recommended steps to connect to a wireless base router 1. Check and remove power from both your router and the DSL ROUTER/CABLE ROUTER MODEM 2. Wait one complete minute until applying power to modem then wait one minute before applying power to wireless router. 3. Ensure you have green lights across both devices, specifically, the recieved and sent lights. These same lights will tend to blink rapidly when there is active data, at times this will still blink, and a DNS error will prevent you from connecting to the internet. If this is the case, call your ISP Internet service provider 4. Check your authentication Security key on your router first, then check all your wireless devices to ensure they are on the same network name, key, and channel with the same type of encryption as the router 5. Start one device at a time and check for connectivity, if your still experiencing a problem, check the settings on all your wireless adapters, device drivers, internet browser settings, firewalls and proceed. 6. still have problems, connect a rj45 cable from the router directly to your computer to at least see if your wireless settings are bad or if the router may be bad. 7. Contact your ISP to determine if your receiving singal 8. Avoid using a splitter or parital power backup for yours routers 9. Still having problems, change your wireless router only after your ISP changes their faulty modem 10.Attempt the same process when setting up your new wireless router and or modem
0helpful
1answer

How do i sync my wireless laptop to my 2wire modem

Here are the recommended steps to connect to a wireless base router 1. Check and remove power from both your router and the DSL ROUTER/CABLE ROUTER MODEM 2. Wait one complete minute until applying power to modem then wait one minute before applying power to wireless router. 3. Ensure you have green lights across both devices, specifically, the recieved and sent lights. These same lights will tend to blink rapidly when there is active data, at times this will still blink, and a DNS error will prevent you from connecting to the internet. If this is the case, call your ISP Internet service provider 4. Check your authentication Security key on your router first, then check all your wireless devices to ensure they are on the same network name, key, and channel with the same type of encryption as the router 5. Start one device at a time and check for connectivity, if your still experiencing a problem, check the settings on all your wireless adapters, device drivers, internet browser settings, firewalls and proceed. 6. still have problems, connect a rj45 cable from the router directly to your computer to at least see if your wireless settings are bad or if the router may be bad. 7. Contact your ISP to determine if your receiving singal 8. Avoid using a splitter or parital power backup for yours routers 9. Still having problems, change your wireless router only after your ISP changes their faulty modem 10.Attempt the same process when setting up your new wireless router and or modem
0helpful
1answer

Acer 47152 how to activate my wifi after i format my pc icant no longer activate or see my icon for wifi connection

Here are the recommended steps to connect to a wireless base router 1. Check and remove power from both your router and the DSL ROUTER/CABLE ROUTER MODEM 2. Wait one complete minute until applying power to modem then wait one minute before applying power to wireless router. 3. Ensure you have green lights across both devices, specifically, the recieved and sent lights. These same lights will tend to blink rapidly when there is active data, at times this will still blink, and a DNS error will prevent you from connecting to the internet. If this is the case, call your ISP Internet service provider 4. Check your authentication Security key on your router first, then check all your wireless devices to ensure they are on the same network name, key, and channel with the same type of encryption as the router 5. Start one device at a time and check for connectivity, if your still experiencing a problem, check the settings on all your wireless adapters, device drivers, internet browser settings, firewalls and proceed. 6. still have problems, connect a rj45 cable from the router directly to your computer to at least see if your wireless settings are bad or if the router may be bad. 7. Contact your ISP to determine if your receiving singal 8. Avoid using a splitter or parital power backup for yours routers 9. Still having problems, change your wireless router only after your ISP changes their faulty modem 10.Attempt the same process when setting up your new wireless router and or modem
0helpful
1answer

My xbox 360 controller can not connect

Here are the recommended steps to connect to a wireless base router 1. Check and remove power from both your router and the DSL ROUTER/CABLE ROUTER MODEM 2. Wait one complete minute until applying power to modem then wait one minute before applying power to wireless router. 3. Ensure you have green lights across both devices, specifically, the recieved and sent lights. These same lights will tend to blink rapidly when there is active data, at times this will still blink, and a DNS error will prevent you from connecting to the internet. If this is the case, call your ISP Internet service provider 4. Check your authentication Security key on your router first, then check all your wireless devices to ensure they are on the same network name, key, and channel with the same type of encryption as the router 5. Start one device at a time and check for connectivity, if your still experiencing a problem, check the settings on all your wireless adapters, device drivers, internet browser settings, firewalls and proceed. 6. still have problems, connect a rj45 cable from the router directly to your computer to at least see if your wireless settings are bad or if the router may be bad. 7. Contact your ISP to determine if your receiving singal 8. Avoid using a splitter or parital power backup for yours routers 9. Still having problems, change your wireless router only after your ISP changes their faulty modem 10.Attempt the same process when setting up your new wireless router and or modem
0helpful
1answer

Wireless

Here are the recommended steps to connect to a wireless base router 1. Check and remove power from both your router and the DSL ROUTER/CABLE ROUTER MODEM 2. Wait one complete minute until applying power to modem then wait one minute before applying power to wireless router. 3. Ensure you have green lights across both devices, specifically, the recieved and sent lights. These same lights will tend to blink rapidly when there is active data, at times this will still blink, and a DNS error will prevent you from connecting to the internet. If this is the case, call your ISP Internet service provider 4. Check your authentication Security key on your router first, then check all your wireless devices to ensure they are on the same network name, key, and channel with the same type of encryption as the router 5. Start one device at a time and check for connectivity, if your still experiencing a problem, check the settings on all your wireless adapters, device drivers, internet browser settings, firewalls and proceed. 6. still have problems, connect a rj45 cable from the router directly to your computer to at least see if your wireless settings are bad or if the router may be bad. 7. Contact your ISP to determine if your receiving singal 8. Avoid using a splitter or parital power backup for yours routers 9. Still having problems, change your wireless router only after your ISP changes their faulty modem 10.Attempt the same process when setting up your new wireless router and or modem
0helpful
1answer

I restet my linsky wireless adapter and all i get is a flashing blue power light

The flashing blue light is absolutely normal!!! Please follow these steps to configure your computers to your wireless router
Here are the recommended steps to connect to a wireless base router 1. Check and remove power from both your router and the DSL ROUTER/CABLE ROUTER MODEM 2. Wait one complete minute until applying power to modem then wait one minute before applying power to wireless router. 3. Ensure you have green lights across both devices, specifically, the recieved and sent lights. These same lights will tend to blink rapidly when there is active data, at times this will still blink, and a DNS error will prevent you from connecting to the internet. If this is the case, call your ISP Internet service provider 4. Check your authentication Security key on your router first, then check all your wireless devices to ensure they are on the same network name, key, and channel with the same type of encryption as the router 5. Start one device at a time and check for connectivity, if your still experiencing a problem, check the settings on all your wireless adapters, device drivers, internet browser settings, firewalls and proceed. 6. still have problems, connect a rj45 cable from the router directly to your computer to at least see if your wireless settings are bad or if the router may be bad. 7. Contact your ISP to determine if your receiving singal 8. Avoid using a splitter or parital power backup for yours routers 9. Still having problems, change your wireless router only after your ISP changes their faulty modem 10.Attempt the same process when setting up your new wireless router and or modem
0helpful
1answer

Dsl modem network cable attached modem icon

Are you trying to set up the router ?
First make sure that your computer is online when connected directly to the mdoem. ISP is DSL.
If not online through the modem then you should have user name and password for the ISP.
try to reconfigure the router.
Click Here for more info about router set up.
Not finding what you are looking for?

158 views

Ask a Question

Usually answered in minutes!

Top Arris Computers & Internet Experts

Cindy Wells

Level 3 Expert

6688 Answers

Jesse Walters
Jesse Walters

Level 2 Expert

337 Answers

Brad Brown

Level 3 Expert

19187 Answers

Are you an Arris Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...