Arris SURFboard - Recent Questions, Troubleshooting & Support

Looks like a Cellular Phone from Nigeria:

Country Code 234
Cell phone code 80

http://www.countrycallingcodes.com/Reverse-Lookup.php?calling-code=234
http://www.howtocallabroad.com/nigeria/

Let me know if you need further assistance

Daniel

Contact Arris ( Modems and Gateways )

using wired ethernet or wifi not told at all my guess lost your wifi credentials, not on paper?

call the ISP, if resetting it fails, call thE isp when called a recording plays how to reset the SB4100 millions a day do.

ok so wifi fails we all know why the 100reasons, why not use a 2nd PC to see if wifi fails there too easy no/, ends all guessing what's up. your post is not clear at all does the internet work wired. yes/no using a real browser to amazong or ebay etc. that matters now what windows thinks, in CP wifi is complex, (when failed) so say what ethernet does? (real online) and learn that in the taskbar, you switch off wifi first to run on Ethernet. it will show icon for ethernet . and good. and browsing works. the web. if only 1 PC fails on wifi we fix the PC fails of 2 PC fail we fix the router. see?

sbg6580 or what? you failed to use real model. first off wired Ethernet is always faster.WAN (and the web actual) say wifi not wireless there are many wireless and wifi is but 1. there are 2 speeds, raw and real (throughput) latter is real. and is bits per second not BYTES. The 802.11a and 802.11g networks usually run no faster than 20 Mbps.. the answer is simple one or both wifi devices is slow either or both. the speed will based on the slowest one, called band width bottle-necking.. just like driving a car really , traffic and narrow roads are slower. or are gravel roads, see? so buy new wifi upgrades wifi 5 or 6, , 802.11AC or AX yours is old and slow and more money always buys faster cars or better roads or wifi. speed costs and is not free. read here first but gee upgrades are the answer. but no hardware told yet now just the modem/router your SB Wi-Fi N300 2.4Ghz + N300 5GHz Dual Band Router. The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N so if he PC is not N or is not dual bad it can not do N speeds or is B or G speed now) 100 Mbps is max speed on "N" 11N and must be close to the router and both bands enabled on both ends and no huge traffic on those bands in your home or IOT there or in the hood (crowded apartments omg bad) your router is not junk, but most old PCs are unless upgraded. and lots of IOT things are 1 band and slow. no brink or concrete walls from PC to router. wifi is radio and does not link dense obstruction LINE OF SIGHT.

well that takes 4 basic things, ISP not down model show LED online does it. and router not dead. and PC not dead. so connect PC wired ethernet to modem directly work now? that ipconfig tells me router is dead, if wired, ethernet. wifi is last, we work that last not first. we own a $15 ,15foot ethernet cable for your kit. or call a tech that has one. if 2 PC Fail WIRED DIRECT TO ROUTER. THEN ROUTER IS DEAD (LEDS MUST BE LOOKED AT FIRST THERE) SO WE CALL ISP AND THEY FIX IT , IT IS THEIR ROUTER ALSO ISP GO DOWN FROM TIME TO TIME. SO AGAIN MODEM LED SHOW WHAT?

led 2 to 9, gee it has 8 LED status lamps and not told you which one flashes nor what all do. sure #2 is on power sure. the SBV is not a router at all so forgot to tell router or is just 1 PC plugged into ethernet ports> yes/no? we can not see what you have or connected. page 2 actual covers all that LED stuff in the manual RTM? PDF#7 well kinks led is data up or down. any data moving up or down blicks this light so that is good blinking never bad. not told at all , what PC is this. nor OS nor if PC using wifi or wired Etherenet. the later is best for testing LED #5 ONLINE is what matters here first. LED #5 must glow or call the IPS to get that working if LED #5 does glow. use ethernet wired to SB Led 7 and 8 is telephone VOIP so not important now. not told wifi or ethenet fails, or both not told if PC wired ethernet to top rear of SBV works if at PC you ping 1.1.1.1 this works internet is good but DNS fails if you ping same and it fails internet is dead but led #5 MUST GLOW. The pc also shows connected in the task bard for SURE using ethernet if all that passes, we then fix bad love/hate WIFI ask how.

all gear like this have 2 PW (the config web page, and then WIFI settings) the gear IP login page us UN; PW> that? and wifi ,SSID ,WPA2, and PW. not told what fails, start a topic showing evidence of failure or just say wifi, if is wifi pw. or RTM the manual on all routers cover all this and are free and google finds them all if you try. but hark no router told only the MODEM. no kidding google it. Motorola SURFboard SBG900 DOCSIS 2.0 Wireless Cable Modem Gateway (Black) is just a modem and is not router or wifi and yes there are 2 password here, 1 yours as read only , user and #2, the ISP has admin login only never YOU. so why not RTM page 28 (user side) https://www.manualslib.com/manual/106714/Motorola-Sbg900.html?page=28&term=192&selected=1#manual google first hit on topic, 1 modem.

last man running XP the virus magnet , oops???? no future there. no PC told no wifi card model told. and what 2wire means I guess 2 antenna wires sure. SBG6580 this is cable mode + router both in one, AIO +wifi 'N" grade step 1; the PC works great i wired mode ethernet to rear of surfboard no, then the modem is failing call the ISP. yes, wired works so now comes pesky love/hate wifi next. 1billion posts on the web, pain. ... I can fix them all but is hard work. rule one in this regard, NO PC told but WPA (1) must be enaBled the router side. of surfboard. I have all mine set to wpa2/3. (wep and wpa1 blocked) as did yours new, wpa1 is off. but you do as you want if old things in the home that only do wpa1. then what you set. the SSID and PW are both , case sensitive. worse yet some characters are not allowed either end. page 24 in your manual states, RTM amazing what is there, behold. WPA2-PSK is automatically set as the default page 47 shows, and do pick it there inside the router this Select one of the following wireless network security options for your wireless network from the Wireless Security drop-down list: WPA: Wi-Fi Protected Access WPA-PSK: Wi-Fi Protected Access with Pre-Shared Key, standard encryption WPA2: Wi-Fi Protected Access version 2 with Pre-Shared Key, standard encryption with the AES encryption type WPA2-PSK: Wi-Fi Protected Access version 2 with Pre-Shared Key (recommended) 8.Choose the wireless network encryption type in the Encryption field: AES- Advanced Encryption Standard: Provides the strongest encryption (recommended) AES+TKIP- Advanced Encryption Standard and Temporal Key Integrity Protocol: Allows both AES and TKIP-capable clients to connect to your wireless network. just so you know, newer routers are like this,.today... and are way more secure too and less bugs. ! old bad, new good. ad_hoc or guess mode are gone forever WPS+ pin gone ,too, (now, new Netgear is preset ssd +pass ,NIB label on router shows this.fact. and WPS button GONE. WEP gone for ever, it is insecure max. wpa (fear growing) but may have it or just alone.aka wpa1. or show up as wpa1/2 then see WPA2/3, like mine, and wpa1 is single choice. what your PC and TV;s need and demand I can not guess. is using a PC learn what WPA it uses.(age of PC is the key) learn what other things in home use or need (IOT) yes some old things are wpa 1 only. no higher. then make your choices for sure all same and wpa2 if can. and then set the router to that. and use a PW that is only alpha- numeric and does not use dictionary words. or all upper or lower, mixed can be hard to learn here is me using lastpass, autogen example: only, use a one case SSID. 62D477H6XY the write it down using PAPER>

Call the ISP (end) 2003 model relic. USA modem> a 38 Mbps in a single 6 MHz channel, mine does 1200 this oldDOCSIS 2.0 has one channel, 6MHz. mine has 32,(v3) and the IPS charges for bandwidth, by adding or subtracting channels. so pay more get more speed. but yours is 1ch. mine is 30 times faster, 32ch, than your old v2. and packet lost is normal, you are confused how cable works. but yes call the ISP and ask them to tune up your modem cable the come out and measure the cable curb signal strengths. and PAD the line down to not over or underdrive the modem also this is done at the modem POINT . F coax cables. PAD is a F-conn. attenuator, in many sizes ,1 is best here , tuned. or pay for DOCSIS 3 upgrade, 19 year old modems need to be retired. for sure. all this is ISP , related, every word. and fact. you pay for speed, so demand what was payed for, also learn the PC can be Ethenet wired to modem direct. for testing. not told what GOAL or DREAM app fails, a GAME? good luck with old DOCSIS 2.

see my post above, tell what modem you have and router first and if wired fails PC wired ethernet to router and router to modem. to ISP 1,2,3.,4 ..

only they can fix there silly modem and system ! if dead. "my old" what does that mean>? that is only a CABLE ONLY model. from Comcast (theirs) that means NO ROUTER. < never run lacking one. buy one. SURFboard SB5101 DOCSIS 2.0 Cable Modem no wifi at all,there just one Ethernet port (sublan) best is add router (say netgear) to this this old modem and then let the router do its job and all IOT, all work. IOT is internet of THINGS. (all) test wired first then play with wifi, last, set it up. per the routers manual or ask buy a router first , own one, not old , new , new are safe. routers only not cable/router combo's like Netgear AC750 on up. R6020 like these (not docsis) the costs are based on speed. https://www.walmart.com/search?q=netgear&sort=price_low you must RTM , to set up any router. Read the manual. set SSID use WPA1/2 mode set in a wifi password, ( a good one, that is safe.) check out the new Netgear that have preset SSID. https://www.downloads.netgear.com/files/GDC/R6020/R6020_UM_EN.pdf I like where Netgear is going with that. pre assigned at the factory, and ready to run, no setup.. for noobs a big deal that. but your are not locked out of settings at all, PAGE 57

the vpn connection from your home to work or the vpn connection from anywhere else to your home by vpn.

here you find a forum with the same problem:

http://broadband.motorola.com/consumers/support/faqs/surfboard_faq.asp#cant_login_vpn

1. Unplug all wires to modem, for 5 mins. 2. Reconnect all wires and plug it in. Wait up to 5 minutes to see if it works. 3. If not then replace coax cable 4. Replace Ethernet cable. If none of this works you may need a new modem

user: admin password: password If you have a retail one it probably won't work. Instead go to http://192.168.100.1/index.htm

http://residential.wavebroadband.com/resources/internet/SBG900-Wireless-Cable-Modem-User-Guide.pdf click on the above link to go to a free down load of your user's guide, for an in depth discussion of your wireless setup procedures and the use of the default WEP as a password so you can change it to your own

Ok so if you can ping local host at 127.0.0.1 your Nic is good step 2 ping the router and see if it responds at command line cmd type ipconfig /all see the network ip below the 255.255.255.0 called the gateway and try to ping that if you cannot you have a bad cable if you can then you have a router issue

This is the original Install disk: SB5100 Series SURFboard Cable Modem Installation CD ROM Motorola Inc Free... Just install the original drivers and you should be fine. If still asks for password, it is the Administrator user and password for that computer. Hope it helps!