Arris Computers & Internet - Recent Questions, Troubleshooting & Support

This can be done -- I've done it to my Arris modem router interface from Suddenlink.

Make sure you have your original modem/router login info (typically this is something like admin/admin, or admin/password). You'll need this info in case there is an error and you need to reset your device. If you do this simple step-by-step carefully you won't need to reset and you'll be able to use the password or SSID you prefer with your device.

To do this, the page with the grayed out field(s) must have an Apply, Submit, or other button that saves changes on the page.


Only do this for Names, SSIDs, Passwords, etc.
Do *NOT* do this for other values--things are grayed out for a reason.

1. Use Chrome or Firefox.

2. Log into your modem/router.

3. Right click on the grayed out field (which you want to edit) and select "Inspect" from the small context menu that appears by your mouse cursor.

4. A complex looking set of window panes will open.

5. The code for the grayed out field you selected will be highlighted in one of those windows panes.

6. In that code look for something like:




7. Click on that little bit of code text.

8. Delete only that text:




9. As soon as you click out of the editor and back onto the page you'll see the gray is gone and you can change the text in the field which is now editable.

10. Replace the SSID, password, key phrase, or other information you're trying to change with the information you want there.


11. After you've changed the text to be what you want, tap the Apply or Submit button on that page.

12. The page should refresh now and record the new information in the field(s).

If everything goes south (perhaps because you used a space or character which wasn't allowed), it's okay. All modem/routers have a reset button.

Arris Computers... | Answered on Feb 25, 2021

the vpn connection from your home to work or the vpn connection from anywhere else to your home by vpn.

here you find a forum with the same problem:

Arris SURFboard... | Answered on Jun 15, 2020

hi Victoriar.
if its not on there you will need to get in touch with them and let them know this.
fixya can not do this for you.

Arris Computers... | Answered on Jan 22, 2020

probably the back up battery has gone and needs replacing

Arris Computers... | Answered on Jan 15, 2020

From a quick look at the specifications, it does not appear that that model offers built in WiFi; thus it would not have a WPS button. In addition, I would caution you against using/enabling WPS on any device, as that protocol has been compromised.
As for solution and recommendations -
Obtain a different model from your service provider with the features you require, or obtain an off the shelf WiFi-capable router from an electronics department. This modem would be able to connect to only a single device without the addition of a router; perhaps that fills your needs but I suspect you will want more than that.
If you choose to obtain a router, you will still likely not have a WPS button - because of the security concerns most if not all of them are off the market. No worries though, many manufacturers offer very simple setup alternatives to WPS - sans the known security risk.
Hope that helps you out!

Arris Computers... | Answered on Nov 04, 2019


Arris Computers... | Answered on Oct 01, 2019

There are no drivers for the arris cable modem unless you are using USB.

If you are using ethernet then it is simply plug and play. You may need to press the reset button on your arris.

Thank you.

Arris Touchstone... | Answered on Aug 14, 2019

1. Unplug all wires to modem, for 5 mins.
2. Reconnect all wires and plug it in. Wait up to 5 minutes to see if it works.
3. If not then replace coax cable
4. Replace Ethernet cable.
If none of this works you may need a new modem

Arris SURFboard... | Answered on Jul 13, 2019

mines in the trash, they keep going bad the shorting out an causing the modem to go dead.

so bought my own (got 2 for backup)

no battery is bliss.

or did you mean at garage sale you find a ROHS batt laying on table (that I threw out, LOL) and wonder what it is.?
its a battery and most times no good.

or did you mean you have a modem the battery is dead and wont to buy a new one, and ebay is off line today, that it?

most of these are for VOIP, telephone, use with lost of AC power.
I cut all landline here, and that. so no batteries there. here.
but they are only found on ebay. for sure not in TARGET or Bestbuy.

here go to ebay
then in the search box, type your model model number
eg: ARRIS TG1682G
then at the end type battery.

Arris Computers... | Answered on Jun 07, 2019

Try or Make sure that your pc is connected directly to the Arris TM602G modem and not on a router.

Arris Computers... | Answered on Jan 10, 2019

user: admin
password: password

If you have a retail one it probably won't work.
Instead go to

Arris Sb6141... | Answered on Jan 08, 2019

Shut down your router and disconnect all the cables including power cable and press power button of router for 60 seconds and connect all the cable and connect it to the computer and check

Arris Computers... | Answered on Dec 17, 2018

The article I read suggested

admin (no capitals)
motorola (no capitals)

And no need to get your breathing rates high in case you have changed the username/ password of Motorola SBG900 and forgot them, as you can just reset the Motorola SBG900 router by press-and-hold the reset button with a straightened paperclip for about 15 seconds.

Arris SURFboard... | Answered on Nov 09, 2018

aap ka mere blog pe swagat hai aaj main aap ko btauga ki androidphonekorootkaise kare without pcaagr aap search kar rhe hai ki android phone koroot kaise kareto aap ko 100{b3eee5ed3839f5526c3b2003aca836d11c48c82e9e6478bab8103f09cf2bb0aa} pta hoga ki root kya hota haiaur iske faideaurnuksan kya hai aagr nhi pta hai to aaj main aap ko btauga aur android phoneko bina pc root kaise karte hai aaj main aap ko jo trick btane ja rha hu aap is trick ki help se samsung, htc, Lg, huawei, lenovo, sony, lava, karbonn, spice, intex, xolo, vivo, phones ko bhut hi asaani se root kar sakte ho bina computerke to chaliye shuru karate hai
ye bhi read kare:
android phone ko root karne ke liye best apps
android phone ko root kaise kare supersu zip file se ( without pc )
root kya hota hai
ye ek isi process hai jis ki help se aap android phone ki vo sabhi security jo lock hoti hai use tod sakate hai aur aap apne phone me vo sab kar sakte ho jo aap us phone me krana chahte ho jaisa ki android phones me pehle se jo install apps hote hai aur aagr aap in apps ko uninstall karna chahe to aap in apps ko uninstall nhi kar sakte kyu ki sabhi android phones me us ke kush features lock hote hai aagr aap android phone ke sabhi lock features ko kisi tricks se tod dete hai to us process ko root kha jata hai to aab aap ko pta chal gya hoga ki ye kya hota hai to aab main aap ko iske faide ( pros ) aur nuksaan ( cons ) kya hai is bare main btata hu
root karne kefaideaurnuksaan
pehle main aap ko root karne ke nuksaan btata hu kyu ki ise karne se pehle aap ko ek bar ye jarur jan lena chahiye iske nuksaan kya hote hai aur ye janne ke bad hi aap ko aapna phone root karna chahiye to niche main aap ko iske kush cons nuksaan bta rha hu aap root karne se pehle ek bar ine achi trah read jarur kar le
root karne ke nuksaan ( cons )
1. warranty issue- aagr aap apna phone root karte hai to aap ke phone ki warranty chali jaye gi kyu ki mobile compnies aap ko is proccess ki permision nhi deti aagr aap apna phone root karte hai to aap ke phone ki warranty nhi rhe gi chahe aap ka phone 1 din hi kyu na purana ho
2. update problem- aap apne phone ko kabhi update nhi kar sakate ye sab se badi problem hai kyu ki aagr aap apna phone root karte hai to aap kabhi bhi apne phone ko update nhi kar sakte lekin phone ko fir se unroot karne ke bad kai bar phone udate ho jata hai lekin jada tar to yhi hota hai ki unroot karne ke bad bhi phone kabhi udate nhi hota
3.Maybe the phone will be dead- aap ka phone dead bhi ho sakta hai aisa jada tar nhi hota hai aur aisa jadatar un applications me hota hai jo applications phone ko support nhi karti hai aur phone dead ho jata hai isi liye aaj main jo root karne ki process btatane ja rha hu ye application 30000 se bhi jada phones ko support karti hai aur is application se phone dead hone ka chance 0{b3eee5ed3839f5526c3b2003aca836d11c48c82e9e6478bab8103f09cf2bb0aa} hai
root karne ke faide ( pros )
1. aap phone me costom rom install kar sakte ho aur costom rom install karne ke bad aap ke phone me bhut sare naye naye features aap ke phone me install ho jaye ge
2.aap apne phone me vo sabhi apps install kar sakte ho jo keval root phones ko support karte hai aap ne google play store me dekha hoga ki bhut se apps hai jo keval root phone me hi install ho sakte hai aap in apps ko install kar sakte ho
3.uninstall preinstall apps -aap ke phone me pehle se install apps uninstall kar sakte ho pehle se install apps ko uninstall karne ke liye aap ko bas system app removerko intall karna hai aur aap is app ki help se koi bhi application uninstall kar sakte ho
4.aap phone UI ( user interface ) ko change kar sakte ho
5. improve ART- phone ki aap speed improve kar sakte hai aur phone ko aap fast kar sakte ho
6.aap apne phone ki battery life badha sakte ho ki imeichange kar sakate ho
to chaliye aagr aap apna phone root karna chahte hai to main aap ko btata huroot kaise kare without pc
android phone ko root kaise kare without pc
to aab aap puri trah samaj gye honge ki root kya hota hai aur iske faide aur nuksaan kya hai aur is proccess ke bad aap apne phone me kya kya badlaav kar sakte ho to aagr aap apna phone root krna chahate hai to niche maine step by step btaya hai bas aap un steps ko follow karo
root karne se pehle in bato ka dhyaan jrur rakhe.
1:phone ko kam se kam 50{b3eee5ed3839f5526c3b2003aca836d11c48c82e9e6478bab8103f09cf2bb0aa} charge kare
2:setting>security>me ja kar >unknown-sourcesaagr disable hai to ise enable kar de
3: internet data on rakhe
android phone ko root kaise kare without pc tutorial
step:1 sab se pehle aap apne phone me kingoroot app ko download kar ke install kro
download kingoroot
step:2 download karne ke bad open kare aurone click rootpe click kare
step:3click karne ke bad ye proccess shuru ho jayegi aur 100{b3eee5ed3839f5526c3b2003aca836d11c48c82e9e6478bab8103f09cf2bb0aa} complete hote hi phone root ho jaye ga
step:4 100{b3eee5ed3839f5526c3b2003aca836d11c48c82e9e6478bab8103f09cf2bb0aa} hote hi root succeeded ho jaye ga agr faild aa rha hai to fir se try kare
congratulation aab aap ka android phone root ho gya hai

Arris Computers... | Answered on Oct 30, 2018

Have you checked the manual to see if it needs to charge? If so, maybe a day and it should go out.
Or search the model No for that info.

Arris Computers... | Answered on Oct 24, 2018

get a different receiver and that should fix the problem

Arris Computers... | Answered on Sep 21, 2018

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