Arris Computers & Internet - Recent Questions, Troubleshooting & Support

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Software

ja..ja...ein software Sie das www.motorola.com


1/18/2022 1:16:16 PM • Arris SURFboard... • Answered on Jan 18, 2022
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I have an arris router with suddenlink. i can login but i can't change my ssid because everything's greyed out. how do i fix that?

This can be done -- I've done it to my Arris modem router interface from Suddenlink.Make sure you have your original modem/router login info (typically this is something like admin/admin, or admin/password). You'll need this info in case there is an error and you need to reset your device. If you do this simple step-by-step carefully you won't need to reset and you'll be able to use the password or SSID you prefer with your device.To do this, the page with the grayed out field(s) must have an Apply, Submit, or other button that saves changes on the page.DO NOT TAKE THIS LIGHTLY.IF YOU EDIT THE WRONG GRAYED OUT FIELD YOU MAY NOT BE ABLE TO USE YOUR MODEM/ROUTER.Only do this for Names, SSIDs, Passwords, etc. Do *NOT* do this for other values--things are grayed out for a reason.1. Use Chrome or Firefox.2. Log into your modem/router.3. Right click on the grayed out field (which you want to edit) and select "Inspect" from the small context menu that appears by your mouse cursor.4. A complex looking set of window panes will open.5. The code for the grayed out field you selected will be highlighted in one of those windows panes.6. In that code look for something like:disabled(or)disabled="disabled"7. Click on that little bit of code text.8. Delete only that text:disabled (or)disabled="disabled"9. As soon as you click out of the editor and back onto the page you'll see the gray is gone and you can change the text in the field which is now editable.10. Replace the SSID, password, key phrase, or other information you're trying to change with the information you want there.BE CAREFUL ABOUT SPECIAL CHARACTERS OR SPACES.THEY MAY NOT WORK.11. After you've changed the text to be what you want, tap the Apply or Submit button on that page.12. The page should refresh now and record the new information in the field(s).If everything goes south (perhaps because you used a space or character which wasn't allowed), it's okay. All modem/routers have a reset button.
1/10/2022 3:38:00 PM • Arris Computers... • Answered on Jan 10, 2022
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Can you show me pictures on were the cables go on my arris modem?

hi find arris modem config link https://arris.secure.force.com/consumers/articles/General_FAQs/Windows-TCP-IP-Configuration-for-ARRIS-Cable-Modems
1/10/2022 3:19:34 PM • Arris Computers... • Answered on Jan 10, 2022
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Registration code to activate a telus arris box

my guess is you forgot your ISP owns it no country stated, no ISP stated nor your purpose here. no model told, ARRIS. box. plug it in call ISP speak done. (only they do that, not you, you must ask them) I own my own modem but must call them to even replace my box. they configure it and is locked to ONE SERIAL NUMBER JUST LIKE CELL PHONES ARE.
1/10/2022 3:14:01 PM • Arris Computers... • Answered on Jan 10, 2022
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We have an ARRIS CM8200 router and Huawei modem,we have disconnected both items,can we password or code protect to block addicted game playing son access even if he does factory reset?

so why not ask this more clearly???? what game not told. (MP games AAA $70 each????) games on what PC, TV laptop, notebook , pads.? what? MY GOSH THIS IS A COMPLEX TOPIC (kids) 1: lock up the PC in safe off hours. 2: in a PC set the bios admin pass word then set power schedules in BIOS so it is dead, PC off hours. 3: the is no router , factory reset blocking, never seen it. ever. 4: how ever some DNS services paid you can block any website on earth , even time based . ask (cloudflare) 5: I like the new modern way to punish brats, we put something they can not live with out in Jail then to get it out of jail the are charges cash deducted from their allowance. (man up, do it be brave) we use a real safe as a jail. (or huge gun safe) or steel door closet?locked. only key fact told is kid + games, some high end routers have timed blocked MAC address but most erase this using the long 10-30second reset button. I say fancy DNS. (best all if offered) some ISP have their fancy DNS with blocks. ask them only the problem too, is proxy web sites let you go anywhere. but there are dns that block Proxy sites too. NO PC told or if is one? no games told, or how many and all names/ or if kid has cash to buy more on a whim found not blocked. complex max , NO>??? jail time is it. teach the kid there are rules to obey or else. (consequences)
1/10/2022 3:10:01 PM • Arris Computers... • Answered on Jan 10, 2022
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I have an Arris modem model# NVG443B, I have power and my second light is blue (internet) but my third light down is red. What is wrong?

RTM yet, or call ISP YET? and ask? WE ARE NOT AN ISP. this is a .DSL/ISDN. ONLY MODEM, + ROUTER +802.11ac (Wi-Fi 5) AND four 10/100/1000 Ethernet ports(WIRED) 1: POWER LED 2: BLUE CONNECTED. 3: RED, No broadband connection detected ! CALL ISP. THE SILLY 2 PAGE MANUAL IS USELESS./ But found it. IS THIS A WIFI DEAD QUESTION OR WIRED DEAD OR BOTH. page found ,ask your ISP they put it there and only THEY support it it says cycle power to see if RED is gone. https://support.sasktel.com/app/answers/detail/a_id/25311/~/understanding-the-status-lights-and-buttons-on-your-arris-nvg448-gateway
1/10/2022 2:52:08 PM • Arris Computers... • Answered on Jan 10, 2022
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Arris surfboard sag-7580 ac blocks internet from my iPad only...

not told is google blocked (google.com)??????????? there are 1billion web sites now, are all blocked (LOL)_ or just one.? best is boycott apple. for sure.(grin) sounds to me (seems) that ipad is blocked by a smart DNS not told I use cloudflare. DNS, 1.1.1.1 there vast other DNS, but you didnt tell yours and DNS can have HUGE parental blocks. to all evil sites so in the surfboard settings set DNS top 1.1.1.1 to wide open generic, 8.8.8.8. learn to access your router, RTM read the manual see its IP and go there and set the DNS to any you like. i like 1.1.1.1.
1/10/2022 2:39:21 PM • Arris Computers... • Answered on Jan 10, 2022
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I have an arris on my tv and I don’t know how to do the update who do I contact like a number

update what, not told be specific and get an real answer.
1/10/2022 2:32:01 PM • Arris Computers... • Answered on Jan 10, 2022
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How do I permanently remove a device from the offline list in the Arris TG3482ER3 from Shaw without going back to factory rest - since Shaw tech had set up initially?

wow a very very hard to understand question there(but par) is this 3482 the only thing you have there? (LAN WISE) it is a modem,/router box this thing,+wifi it setup page told in the free manual is http://192.168.0.1 wow does the printer connect, (ethernet or wifi)????? The setup page is all you need. to set the printer on a fixed IP wired is best. wifi is more tedious ask, if true. wifi. fixed means MAC is IP frozen by you so if power is lost to ALL the printer still works later( power AC restored) https://www.cleancss.com/user-manuals/UID/TG3482ER3 see trusted MAC to, page. see finding IP or MAC pages the reserve it there, fixed. the save that and last run and load he printer makers application software and it finds the printer easy if only one printer there. no printer told so can NOT wax smarter or clearer.
1/10/2022 2:31:01 PM • Arris Computers... • Answered on Jan 10, 2022
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Is there a firmware that will work with my arris tg 1682g router/modem?

best is leave it alone and not brick it. but gee arris.com ask them we are no them. YOUR UNSTATED ISP WILL NOT ALLOW THIS ASK THEM FIRST, DO FLASH THERE MODEM, EVER, If fact they keep it upgraded for you, talk to your ISP and listen to them. (are you dreaming of getting unpaid channel band width, no answer from me) this? Arris Touchstone TG1682G Wireless Telephony Cable Internet Modem Gateway Docsis 3.0 802.11a/b/g/n/ac Xfinity/Comcast (ISP Restrictions Apply)
1/10/2022 2:06:39 PM • Arris Computers... • Answered on Jan 10, 2022
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Is the Arris TM502G compatible to windows 10?

ARRIS MAY MAKE IMPROVEMENTS OR CHANGES TO WINDOWS 10 AS WELL AS 7,8,OR WINDOWS VISTA
1/10/2022 2:02:12 PM • Arris Computers... • Answered on Jan 10, 2022
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Where is the WPS button the Arris tm1602?

From a quick look at the specifications, it does not appear that that model offers built in WiFi; thus it would not have a WPS button. In addition, I would caution you against using/enabling WPS on any device, as that protocol has been compromised. As for solution and recommendations - Obtain a different model from your service provider with the features you require, or obtain an off the shelf WiFi-capable router from an electronics department. This modem would be able to connect to only a single device without the addition of a router; perhaps that fills your needs but I suspect you will want more than that. If you choose to obtain a router, you will still likely not have a WPS button - because of the security concerns most if not all of them are off the market. No worries though, many manufacturers offer very simple setup alternatives to WPS - sans the known security risk. Hope that helps you out!
1/10/2022 1:45:05 PM • Arris Computers... • Answered on Jan 10, 2022
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CANT GET VPN CONNECTION

the vpn connection from your home to work or the vpn connection from anywhere else to your home by vpn.

here you find a forum with the same problem:

http://broadband.motorola.com/consumers/support/faqs/surfboard_faq.asp#cant_login_vpn
6/15/2020 12:36:23 PM • Arris SURFboard... • Answered on Jun 15, 2020
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After a power failure our ARRIS system only displays three white lights and no clock

probably the back up battery has gone and needs replacing
1/15/2020 12:06:21 AM • Arris Computers... • Answered on Jan 15, 2020
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No driver for my modem

There are no drivers for the arris cable modem unless you are using USB.

If you are using ethernet then it is simply plug and play. You may need to press the reset button on your arris.

Thank you.

8/14/2019 7:12:02 PM • Arris Touchstone... • Answered on Aug 14, 2019
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I have a 5101 Surfboard Cable modem connected to a

1. Unplug all wires to modem, for 5 mins. 2. Reconnect all wires and plug it in. Wait up to 5 minutes to see if it works. 3. If not then replace coax cable 4. Replace Ethernet cable. If none of this works you may need a new modem
7/13/2019 5:31:33 PM • Arris SURFboard... • Answered on Jul 13, 2019
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What is arris ROHS Batt used for

mines in the trash, they keep going bad the shorting out an causing the modem to go dead. so bought my own (got 2 for backup) ARRIS SB6183. no battery is bliss. or did you mean at garage sale you find a ROHS batt laying on table (that I threw out, LOL) and wonder what it is.? its a battery and most times no good. or did you mean you have a modem the battery is dead and wont to buy a new one, and ebay is off line today, that it? most of these are for VOIP, telephone, use with lost of AC power. I cut all landline here, and that. so no batteries there. here. but they are only found on ebay. for sure not in TARGET or Bestbuy. here go to ebay then in the search box, type your model model number eg: ARRIS TG1682G then at the end type battery.
6/7/2019 10:00:37 PM • Arris Computers... • Answered on Jun 07, 2019
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I have an arris tm602g.

Try 192.168.0.1 or 192.168.100.1. Make sure that your pc is connected directly to the Arris TM602G modem and not on a router.
1/10/2019 12:20:55 PM • Arris Computers... • Answered on Jan 10, 2019
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