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Posted on Sep 02, 2017
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Kindle 2 frozen on one particular book will not open anything I can put in my password, and see my home stuff when I try to open a book it is stuck on the one book I was reading. I am a new kindle owner and love it, but am confused as to why this happened I was on the wireless trying to download a book which was sucessful, but now It won't even show me the screen savers help.

1 Answer

Deanna Nassar

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  • Amazon Expert 231 Answers
  • Posted on Sep 25, 2017
Deanna Nassar
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I have a paperwhite and Fire tablet and never had this kind of problem. Customer support is free and fast.

You can reach Kindle Customer Support via phone or chat by clicking one of the links below:

To contact us via phone:
http://www.amazon.com/clicktocall

To contact us via chat:
http://www.amazon.com/clicktochat

5 Related Answers

Tim Digibrain

  • 846 Answers
  • Posted on Jan 17, 2010

SOURCE: My kindle will not charge. I plug it in and there

If you've explored all options with software settings and If you're outof warranty, you can try to open the kindle and replace the battery.There is a Kindle Repair Guide that shows you how to take it apat. There are services that can do it for you. Kindle Repair.

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Anonymous

  • 10 Answers
  • Posted on Feb 04, 2010

SOURCE: how to unfreeze kindle screen? my kindle screen has froze

Hey

Well there are a lot of reasons why the Kindle screen freeze.

most of the times it happens when the Kindle is trying to upload some big files like photos, movies, flash etc. in this case all you have to do it to wait and it will un-freeze in couple of seconds.

Another Very common is that the Kindle Memory is full and he can't respond until some of the memory gets free, this usually will happen once you click too many times on the screen, the poor Kindle is overwhelmed with orders and doesn't know what to do, this happens to "newbies" with the kindle.

A lot of these freezing problems can be fixed by resting your Kindle, you can do a Soft reset press the Alt-Shift-R keys at the same time. (Shift is the one that looks like an up arrow.) If that doesn't work, plug your Kindle into the charger and try again.

You can also do a Hard Reset take the cover off the back and insert a paperclip in the little hole. Hold for 10 seconds, you may need to try again with the Kindle plugged into the cradle.

For the Kindle DX Hold the top on/off switch sliding it to the left and keep to the left, hold for 60-80 Sec, Release it. Wait a minute - the DX will flash. Then the screen will go black and then the main Kindle screen (the guy sitting under the tree) will appear and the start up thermometer bar. Once that's completed, the main menu will come on, and your books will be rstored in batches over the next couple of minutes

And of course you can always Call Amazon Customer Service at 1-866-321-8851, 6a-10p PST, 7 days a week

Hope this will be helpful

Uri_K


Tim Digibrain

  • 846 Answers
  • Posted on Jun 09, 2010

SOURCE: The kindle screen is frozen on the sleep mode, the

Try a different charger. If that fails too, you have a logic board issue. Amazon2_bing.gif should give you a replacement. If you're out warranty, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.

Anonymous

  • 51 Answers
  • Posted on Mar 01, 2011

SOURCE: My amazon kindle screen is

Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.

Anonymous

  • 51 Answers
  • Posted on Mar 01, 2011

SOURCE: My kindle is frozen. I cannot reach my home page.

Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.

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0helpful
3answers

How to delete books from kindle permanently?

Hello friend...

Here, I am recommending you the best possible method to delete books from kindle permanently, Just Follow these steps:

1. Turn your Kindle on. Once you're on your Home Screen navigate through your library until you find the book you no longer want.
2. When you select the book it will give you a list of options -select "Remove from Device." The book will go into your Archive. Files in your Archive are not fully stored on your device, but are there to maintain the record of your purchase.
3. If you want to remove the book permanently you can do that as well. Sign into the Amazon account you have linked with your Kindle and go to "Manage Your Content and Devices." You should be looking at a list of your purchases. Find the book you want to delete and click the button on the left side of the title.
4. From the drop down menu, select "delete." You will be prompted to confirm whether or not you want to delete the file. Click the yellow Yes, delete permanently" button to remove the file from your library.

If you don't get satisfied with the solutions, you can go for the professional help by just visiting here :
www Kindle Com Support
0helpful
1answer

My kindle fire [new 2 mos. ago] has a green line around the opening page, and it will move to lock, camera, safe mode but nothing will open. I tried the kindle support - $5 +$49 for help?

Donno if this will help but these are the issues and how I somehow managed to clear most of them on my Kindle HD fire (7 inch); I got mine about 2011 I think.
Problems I've come across with HD Fire; Glitches, blinking screen, very slow or stopping to work, Very slow loading, Freezing program and final; 1/2 screen (the worst of it)
* Slow or frozen is usually cleared by turning off (or flipping cover closed if you have an on/off type of case.
* Glitchy loading; Try to turn off or remove apps you don't use or rarely use. Many run in the back ground and take up memory, speed, bandwidth, and battery power. Check on youtube for help with this as it can be clumbersome.
* White out, is a symptom of over heating (like in a hot car or at the beach in direct sun light.) this is scary as nothing works. Dead giveaway is that the Kindle if very hot! Remove from heat source and take it out of case. Leave it on a FIRE PROOF table top like stone or metal. Use a cookie tray if you have one. Caution! if the kindle was heating up by itself while charging then remove from charger! Check if it's the right charger or charge with a lower power unit (300-500 milliamps) but do this AFTER it cooled down. Don't use a fast charger! Heat and Battery charging are a bad combination and will damage your kindle. I'm still using mine afer ....7 years? yeah the 1/2 screen clears up after the charge gets below 80%. Donno why this happens. It might be the battery may be swelling during certain power levels. It reall does not like being charged to 100%.
* For the errors listed above the final solution (besides returning it to Amazon) is to do a complete power shut down or hard shut down which involves holding the on/off button down for at least 30 seconds. This is like a laptop hard reset. Turn it back on after a minute and it will slowly power back up. Oh, forgot; Don't let the Kindle ever get to the point that it crashes completely. Once you get the final 5 min low battery warning. PLUG it back in to charge! You run the risk of corrupting apps and data. Some may need re-install.
* Okay the very last resort; Check that you back up all data to your cloud drive. Many kindle apps will do this already (like Checkbook) But if you have documents that were created on the kindle and not sourced out then have it uploaded to your Kindle (Amazon) cloud. Check the kindle help line for more info. OKAY: Now go to your kindle:
1. Swipe from top - down for menu.
2. Swipe menu to left to get to (+) More...
3. On settings choose Device.
4. Choose Reset to Factory Defaults.
5. If you WROTE down your passwords and account #'s and have them handy then proceed with "yes" to continue.
If not the STOP! and cancel, get out of menu and go find all your account info:
- Wireless access password (yours)
- Amazon Account Name, User ID, Password.
- You will need to reload all your apps that you currently use. Don't load stuff that you rarely use as you can always load them later as they reside in you amazon cloud account. You should not need to repurchase them. (though I've had problems with apps that require a "Key" code as they don't always work and some require 'proof' that you already purchased them.
6. Reset and let it go through it's power up and new customer initial set up. You will be surprised at what you forgot, even after a month. Try 7 years and you won't remember a thing!
* I'm reluctant to perform a factory reset as all my game scores, past history, and other stuff gets lost. Once I waited 2 years before giving up. (+$70,000.00 on Vegas style Solitare)
*************************************************************
*** NEVER EVER!!!!
***send the kindle through a Airport X-Ray machine! ***
*** this is what caused my 1/2 screen! It comes and
*** goes every few months. It's sporatic.
*** Seems to always want the wireless to be on as
*** once turned on it will clear the screen after the
*** battery drops between 65 to 35% charge.
*** I've been using my kindle like this for about 5 years
*** though I've switched to a 10 inch Android Phablet
*** now and found almost everything works once log
*** into Amazon. BUT you may find it cranky on
*** Amazon books as it won't reccognize my
*** Phablet. I still purchase books with my Kindle
*** which will automatically be available on
*** other devices as long as it's logged into
*** the same account.
*************************************************************
Aloha, ukeboy57
PS; if you have two kindles or more and it's for the (adult) kids then think about keeping them on one account as anything you buy (books) will also be available to them and visa versa. Or if saparate then you can loan them the book or purchase it as a gift.
0helpful
1answer
0helpful
1answer

How can I revert to home page?

Try resetting the Kindle by holding the power slider for 20 seconds then letting go. If that doesn't fix it, contact Amazon.
0helpful
2answers

How do I add my iPad to my Kindle account?

How to Install the Kindle App for iPad/iPhone The Kindle app can be used on any iPad, iPhone, or iPod touch with iOS 3.2 or greater installed. Installing the Kindle App Visit the App Store and download the Kindle app to start reading from your iPad, iPhone, or iPod touch. To install the Kindle app: 1. Tap the App Store icon on the home screen of your iPad, iPhone or iPod touch. You can also get the app through the iTunes Store. 2. Search for "Kindle" or find it in the alphabetical list of apps. 3. Follow the on-screen installation instructions. When installation is complete, tap the Kindle icon on your device to open the reading app. Registering the Kindle App To register your Kindle app, use your existing Amazon account e-mail address and password. If you live outside the United States and use the Kindle application, please see the Using the Kindle App if You Live Outside the United States Help page. Logging into your Amazon.com account through the Kindle app registers your device to your Amazon.com account. Once you sign in during registration, you won't need to do it again -- just open the app to access your Kindle Library. To register: 1. Tap the Kindle icon on your iPad, iPhone or iPod touch to open the reading app. 2. Enter your Amazon.com account e-mail address and password. 3. Tap the "Register" button. You can also tap the Settings icon (the cog) on the Kindle Home screen to view or change your account registration. Signing Out and Deregistering If you sign out of the Kindle app, your reading app is deregistered from your Amazon.com account. When you deregister, you can't download content to the Kindle app or send purchases to the app unless you register again. To deregister using the Kindle app: 1. Tap the Kindle icon on your iPad, iPhone or iPod touch. 2. Tap the Settings icon in the lower right-hand corner of the screen. 3. Tap "Update" under the Registration field and then tap the Deregister button. To deregister online: 1. Visit Manage Your Kindle on Amazon.com. 2. Open the Manage Your Devices section and locate your registered Kindle app. 3. Click the "Deregister" link. http://www.amazon.com/gp/help/customer/display.html/ref=hp_ipst_inst?nodeId=200438220&# installing
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1answer

How do I download a book without wifi and without signing up for 2 different accounts.

You need wifi to download anything to your kindle. look at it like this you live in kindleville and send your hubby to pick up a cake [book] at the amazon store. he has to drive on a road [wifi] to get there and back. if you cant get wifi at home for any reason. there is places to go to get wifi for free like your city libeary is the best one because its safe for your kindle when downloading but for something fast go to places like mc d's taco bell starbucks but before you get on safe guard your kindle from hackers they sit in places like this and wifi hack your stuff from your kindle while you are using it. i hope this help i may be wrong i found this
0helpful
2answers

When screen opens it suddenly starts asking for a password. I have never used a password, don't have one and cannot unlock my Kindle Fire HD

Give enter to password, in blank, withoul inputting anything. Maybe it accepts it as password.
The other possiblity is that you've been pranked and someone defined a password

Here you have a tutorial for Password Remove:

Kindle Fire Password Remove

If you can't get the password, you should do a Factory Reset.

Here you have some video tutorials how to do

Kindle Fire HD How to Reset Back to Factory Settings

Kindle Fire HD how to reset when locked up EpicReviewsTech CC

How to Factory Reset Amazon Kindle Fire Tablet Tutorial



0helpful
1answer

Over time,I have accumulated over 100 books on my Kindle.How can I tell whether or not I have read a particular book

On my Fire it shows the per centage of the book I have read. If I have read the whole book, it shows 100%. I also delete anything I have read more than 30 days ago.
1helpful
2answers

I cannot get back my stuff on my kindle. It is on Kid Stuff;it WON"t go away.

The kindle and most other tablets allow multiple profiles to be setup and used by several people.
Try swiping your finger down from the top of the screen, you should see "Parent Settings" If you set a password you can input it here then pick a new profile to switch to.
If no password was set, you should simply be able to switch profiles.
0helpful
1answer

Kinkel 3 frozen on one particular book will not open anything I can put in my password, and see my home stuff when I try to open a book it is stuck on the one book I was reading. I am a new kindle owner...

Haven't had this happen to me so maybe best to contact the wizards at Amazon. It's free.
You can reach Kindle Customer Support via phone or chat by clicking one of the links below:

To contact us via phone:
http://www.amazon.com/clicktocall

To contact us via chat:
http://www.amazon.com/clicktochat
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