There should be free help for a year at least. I am a senior and can no longer read books - I need the large print that Kindle provides.
Donno if this will help but these are the issues and how I somehow managed to clear most of them on my Kindle HD fire (7 inch); I got mine about 2011 I think.
Problems I've come across with HD Fire; Glitches, blinking screen, very slow or stopping to work, Very slow loading, Freezing program and final; 1/2 screen (the worst of it)
* Slow or frozen is usually cleared by turning off (or flipping cover closed if you have an on/off type of case.
* Glitchy loading; Try to turn off or remove apps you don't use or rarely use. Many run in the back ground and take up memory, speed, bandwidth, and battery power. Check on youtube for help with this as it can be clumbersome.
* White out, is a symptom of over heating (like in a hot car or at the beach in direct sun light.) this is scary as nothing works. Dead giveaway is that the Kindle if very hot! Remove from heat source and take it out of case. Leave it on a FIRE PROOF table top like stone or metal. Use a cookie tray if you have one. Caution! if the kindle was heating up by itself while charging then remove from charger! Check if it's the right charger or charge with a lower power unit (300-500 milliamps) but do this AFTER it cooled down. Don't use a fast charger! Heat and Battery charging are a bad combination and will damage your kindle. I'm still using mine afer ....7 years? yeah the 1/2 screen clears up after the charge gets below 80%. Donno why this happens. It might be the battery may be swelling during certain power levels. It reall does not like being charged to 100%.
* For the errors listed above the final solution (besides returning it to Amazon) is to do a complete power shut down or hard shut down which involves holding the on/off button down for at least 30 seconds. This is like a laptop hard reset. Turn it back on after a minute and it will slowly power back up. Oh, forgot; Don't let the Kindle ever get to the point that it crashes completely. Once you get the final 5 min low battery warning. PLUG it back in to charge! You run the risk of corrupting apps and data. Some may need re-install.
* Okay the very last resort; Check that you back up all data to your cloud drive. Many kindle apps will do this already (like Checkbook) But if you have documents that were created on the kindle and not sourced out then have it uploaded to your Kindle (Amazon) cloud. Check the kindle help line for more info. OKAY: Now go to your kindle:
1. Swipe from top - down for menu.
2. Swipe menu to left to get to (+) More...
3. On settings choose Device.
4. Choose Reset to Factory Defaults.
5. If you WROTE down your passwords and account #'s and have them handy then proceed with "yes" to continue.
If not the STOP! and cancel, get out of menu and go find all your account info:
- Wireless access password (yours)
- Amazon Account Name, User ID, Password.
- You will need to reload all your apps that you currently use. Don't load stuff that you rarely use as you can always load them later as they reside in you amazon cloud account. You should not need to repurchase them. (though I've had problems with apps that require a "Key" code as they don't always work and some require 'proof' that you already purchased them.
6. Reset and let it go through it's power up and new customer initial set up. You will be surprised at what you forgot, even after a month. Try 7 years and you won't remember a thing!
* I'm reluctant to perform a factory reset as all my game scores, past history, and other stuff gets lost. Once I waited 2 years before giving up. (+$70,000.00 on Vegas style Solitare)
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*** NEVER EVER!!!!
***send the kindle through a Airport X-Ray machine! ***
*** this is what caused my 1/2 screen! It comes and
*** goes every few months. It's sporatic.
*** Seems to always want the wireless to be on as
*** once turned on it will clear the screen after the
*** battery drops between 65 to 35% charge.
*** I've been using my kindle like this for about 5 years
*** though I've switched to a 10 inch Android Phablet
*** now and found almost everything works once log
*** into Amazon. BUT you may find it cranky on
*** Amazon books as it won't reccognize my
*** Phablet. I still purchase books with my Kindle
*** which will automatically be available on
*** other devices as long as it's logged into
*** the same account.
*************************************************************
Aloha, ukeboy57
PS; if you have two kindles or more and it's for the (adult) kids then think about keeping them on one account as anything you buy (books) will also be available to them and visa versa. Or if saparate then you can loan them the book or purchase it as a gift.
SOURCE: I am considering a kindle for a visually impaired
Yes, the font can be made larger. The largest font on the kindle will display only a couple words per page, alot larger than your average book!
SOURCE: WHY DOES OUR KINDLE 3
The kindle does in fact have social features! The kindle allows you to share highlighted text on facebook. Here is a quick quide to get you started!
Sharing on a Registered NetworkPosting to Facebook or Twitter is as easy as highlighting a passage and adding a comment. When you select the share option, your comments will be sent automatically to your registered social networking sites, appended with a backlink to a web page showing the passage you highlighted.
To create a highlight and note to share:
If you don't have a Facebook or Twitter account associated with your Kindle account, you'll automatically be prompted to manage your social network registration before your message is posted. If you choose not to link your Kindle account to your social media networks, your highlights and notes will still be saved in the book, as well as at https://kindle.amazon.com.
To share from your existing notes and marks:
You can also navigate to a section in your book that contains a note or highlight, select it with your cursor, and press Alt + 
on the keyboard to share. on the keyboard to share.
SOURCE: I have 2 problems with my new kindle: 1)
I had the same thing happen to my kindle! I also recieved my kindle as a girft. I contacted amazon customer support and told them what was happening. They said that there a problem with my kindle's hardware and sent me a new kindle free of charge! They even paid for shipping! I would suggest contacting amazon as I am sure they will do the same for you.
SOURCE: How do I transfer my books from my Apple phone Kindle account to my new Kindle?
As long as they are both registered to the same account. You can transfer them by going to 'Manage Your Kindle' or they will be archived, as long as you downloaded the books via Amazon.
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